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The State of JavaScript 2018 VS Zendesk

Compare The State of JavaScript 2018 VS Zendesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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The State of JavaScript 2018 logo The State of JavaScript 2018

Discover the latest trends in the JavaScript ecosystem

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • The State of JavaScript 2018 Landing page
    Landing page //
    2019-10-10
  • Zendesk Landing page
    Landing page //
    2024-05-06

The State of JavaScript 2018 features and specs

  • Comprehensive Data
    The survey offers a wide range of data on JavaScript libraries, frameworks, and tools, providing a broad overview of the ecosystem in 2018.
  • Community Insights
    It offers insights directly from JavaScript developers, reflecting trends, preferences, and challenges faced by the community.
  • Historical Reference
    Serves as a historical reference point to track the evolution and adoption of different technologies in the JavaScript world over the years.
  • Visual Presentation
    Includes charts and graphs that make the information easy to digest and understand trends quickly.
  • Segmented Analysis
    Provides segmented analysis of different aspects of JavaScript such as frameworks, testing, state management, etc., for more targeted insights.

Possible disadvantages of The State of JavaScript 2018

  • Potential Bias
    The survey could be subject to self-selection bias, as it depends on who chooses to participate.
  • Time-Sensitive Data
    Being from 2018, the survey data is outdated, and the JavaScript ecosystem evolves rapidly, possibly limiting its current relevance.
  • Limited Demographics
    May not accurately represent all JavaScript developers globally, particularly those from underrepresented regions or communities.
  • Depth vs. Breadth
    While comprehensive, some areas may lack depth in insights compared to focused, specialized surveys or studies.
  • Interpretation Challenges
    The results and trends can be challenging to interpret without considering external factors influencing the JavaScript ecosystem.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

The State of JavaScript 2018 videos

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Zendesk videos

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Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to The State of JavaScript 2018 and Zendesk)

The State of JavaScript 2018

Zendesk

Developer Tools
100 100%
Developer Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Productivity
100 100%
Productivity
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare The State of JavaScript 2018 and Zendesk

The State of JavaScript 2018 Reviews

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Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
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Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

The State of JavaScript 2018 mentions (0)

We have not tracked any mentions of The State of JavaScript 2018 yet. Tracking of The State of JavaScript 2018 recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing The State of JavaScript 2018 and Zendesk, you can also consider the following products

JavaScript.com - A free resource for learning and developing in JavaScript

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

BundlePhobia - Find the performance impact of adding a npm package to your bundle.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

JavaScript Operator Lookup - A full list of JavaScript operators with examples

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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