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Freshdesk VS The State of JavaScript 2018

Compare Freshdesk VS The State of JavaScript 2018 and see what are their differences

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Employee Monitoring Software with Screenshots, Internet, Activity and Time Tracking featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

The State of JavaScript 2018 logo The State of JavaScript 2018

Discover the latest trends in the JavaScript ecosystem
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • The State of JavaScript 2018 Landing page
    Landing page //
    2019-10-10

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

The State of JavaScript 2018 features and specs

  • Comprehensive Data
    The survey offers a wide range of data on JavaScript libraries, frameworks, and tools, providing a broad overview of the ecosystem in 2018.
  • Community Insights
    It offers insights directly from JavaScript developers, reflecting trends, preferences, and challenges faced by the community.
  • Historical Reference
    Serves as a historical reference point to track the evolution and adoption of different technologies in the JavaScript world over the years.
  • Visual Presentation
    Includes charts and graphs that make the information easy to digest and understand trends quickly.
  • Segmented Analysis
    Provides segmented analysis of different aspects of JavaScript such as frameworks, testing, state management, etc., for more targeted insights.

Possible disadvantages of The State of JavaScript 2018

  • Potential Bias
    The survey could be subject to self-selection bias, as it depends on who chooses to participate.
  • Time-Sensitive Data
    Being from 2018, the survey data is outdated, and the JavaScript ecosystem evolves rapidly, possibly limiting its current relevance.
  • Limited Demographics
    May not accurately represent all JavaScript developers globally, particularly those from underrepresented regions or communities.
  • Depth vs. Breadth
    While comprehensive, some areas may lack depth in insights compared to focused, specialized surveys or studies.
  • Interpretation Challenges
    The results and trends can be challenging to interpret without considering external factors influencing the JavaScript ecosystem.

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

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  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

The State of JavaScript 2018 videos

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Category Popularity

0-100% (relative to Freshdesk and The State of JavaScript 2018)

Freshdesk

The State of JavaScript 2018

Customer Support
100 100%
Customer Support
0% 0
Developer Tools
0 0%
Developer Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
Productivity
0 0%
Productivity
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and The State of JavaScript 2018

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

The State of JavaScript 2018 Reviews

We have no reviews of The State of JavaScript 2018 yet.
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Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

The State of JavaScript 2018 mentions (0)

We have not tracked any mentions of The State of JavaScript 2018 yet. Tracking of The State of JavaScript 2018 recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshdesk and The State of JavaScript 2018, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

JavaScript.com - A free resource for learning and developing in JavaScript

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

BundlePhobia - Find the performance impact of adding a npm package to your bundle.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

JavaScript Operator Lookup - A full list of JavaScript operators with examples

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