Software Alternatives, Accelerators & Startups

Thanos.io VS Zendesk

Compare Thanos.io VS Zendesk and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Thanos.io logo Thanos.io

Open source, highly available Prometheus setup with long term storage capabilities.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Thanos.io Landing page
    Landing page //
    2022-11-21
  • Zendesk Landing page
    Landing page //
    2024-05-06

Thanos.io features and specs

  • Global View
    Thanos provides a global view of all your Prometheus metrics, allowing you to query across multiple clusters and data sources seamlessly.
  • High Availability
    Thanos enables high availability by providing redundancy and failover for data queries, ensuring continuous access to metric data even if one or more Prometheus instances fail.
  • Long-term Storage
    Thanos offers long-term storage for Prometheus metrics, allowing users to store data efficiently beyond the retention period offered by Prometheus.
  • Scalability
    Designed to scale horizontally, Thanos can handle increased workloads and large volumes of data, accommodating growing environments.
  • Compatibility
    Thanos is fully compatible with Prometheus, which means you can integrate it without changing your existing Prometheus setup.

Possible disadvantages of Thanos.io

  • Complexity
    Setting up and managing Thanos can be complex compared to a standalone Prometheus installation, requiring additional components and configurations.
  • Resource Intensive
    Thanos can be resource-intensive, necessitating more storage and compute resources to handle data deduplication and global querying effectively.
  • Learning Curve
    Developers and operations teams may face a learning curve in adopting Thanos, requiring time to understand its architecture and best practices.
  • Network Overhead
    Using Thanos can introduce network overhead due to data being transferred across clusters and remote storage solutions, potentially impacting performance.
  • Dependency Management
    Implementing Thanos adds more components and dependencies to an infrastructure, which can lead to increased management and maintenance efforts.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Thanos.io videos

No Thanos.io videos yet. You could help us improve this page by suggesting one.

Add video

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Thanos.io and Zendesk)
Dev Ops
100 100%
0% 0
Customer Support
0 0%
100% 100
Monitoring Tools
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using Thanos.io and Zendesk. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Thanos.io and Zendesk

Thanos.io Reviews

We have no reviews of Thanos.io yet.
Be the first one to post

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Thanos.io should be more popular than Zendesk. It has been mentiond 32 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Thanos.io mentions (32)

  • Top 10 Prometheus Alternatives in 2024 [Includes Open-Source]
    Thanos is a set of components that can be added to an existing Prometheus deployment to enable long-term storage and global query view. - Source: dev.to / 7 months ago
  • Scaling Prometheus with Thanos
    Started in November 2017, Thanos is an open-source CNCF incubating project with over 12.8k stars on GitHub. Built on top of Prometheus, Thanos aims to provide a highly available Prometheus environment with long-term storage support and a global view of metrics. Companies like Disney, Abode, eBay, SoundCloud, and ByteDance use Thanos for monitoring at scale. However, setting up Thanos can be complex and requires... - Source: dev.to / 10 months ago
  • Fastly and the Linux kernel
    The open source projects Fastly uses and the foundations we partner with are vital to Fastly’s mission and success. Here's an unscientific list of projects and organizations supported by the Linux Foundation that we use and love include: The Linux Kernel, Kubernetes, containerd, eBPF, Falco, OpenAPI Initiative, ESLint, Express, Fastify, Lodash, Mocha, Node.js, Prometheus, Jenkins, OpenTelemetry, Envoy, etcd, Helm,... - Source: dev.to / 11 months ago
  • Looking for a way to remote in to K's of raspberry pi's...
    Monitoring = netdata on each RPi https://www.netdata.cloud/ binded to the vpn interface being scraped into a prometeus thaons https://thanos.io/ setup with grafana to give management the Green all is good screens (very important). Source: over 1 year ago
  • Monitoring multiple kubernetes cluster with single Prometheus operator
    Sounds like you want something like Thanos. Source: almost 2 years ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

What are some alternatives?

When comparing Thanos.io and Zendesk, you can also consider the following products

Prometheus - An open-source systems monitoring and alerting toolkit.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

OpenCensus - Application and Data, Monitoring, and Monitoring Tools

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Cortex Project - Horizontally scalable, highly available, multi-tenant, long term Prometheus.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!