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OpenCensus VS Zendesk

Compare OpenCensus VS Zendesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

OpenCensus logo OpenCensus

Application and Data, Monitoring, and Monitoring Tools

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • OpenCensus Landing page
    Landing page //
    2023-05-25
  • Zendesk Landing page
    Landing page //
    2024-05-06

OpenCensus features and specs

  • Unified Tracing and Metrics
    OpenCensus provides a single API for capturing distributed traces and metrics, allowing developers to instrument their applications without needing to work with multiple different libraries.
  • Multiple Language Support
    OpenCensus supports a wide range of programming languages, enabling its use across diverse technology stacks and facilitating easy integration into existing projects.
  • Backend Agnostic
    OpenCensus can export data to various backends including Prometheus, Stackdriver, Zipkin, and more, offering flexibility in monitoring and observability solutions.
  • Automatically Instrumented Libraries
    It provides automatic instrumentation for many popular libraries and frameworks, reducing the effort required to add observability into an existing codebase.
  • Open Source
    As an open-source project, OpenCensus allows for community involvement, continuous improvement, and transparency, with the potential for community-driven innovations and support.

Possible disadvantages of OpenCensus

  • Complexity of Configuration
    Configuring OpenCensus can be complex, especially for users who are not familiar with distributed tracing and metrics collection, potentially increasing the learning curve.
  • Integration Overhead
    Despite offering automatic instrumentation, integrating OpenCensus into a large existing application may still require significant effort and testing.
  • Performance Overhead
    Like any monitoring system, OpenCensus introduces some performance overhead that could impact application performance, particularly if not properly configured.
  • Fragmented Documentation
    The documentation for OpenCensus can be fragmented or lacking in certain areas, making it difficult for new users to find comprehensive guides or troubleshooting information.
  • Deprecation and Transition to OpenTelemetry
    OpenCensus is being merged into OpenTelemetry, which could lead to deprecation, and users might eventually need to transition to or adopt OpenTelemetry for continued support and updates.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

OpenCensus videos

+ Add

Custom metrics with OpenCensus

More videos:

  • Review - OpenTelemetry: Overview & Backwards Compatibility of OpenTracing + OpenCensus - Steve Flanders
  • Review - OpenTelemetry: Overview & Backwards Compatibility of OpenTracing + OpenCensus - Steve Flanders

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to OpenCensus and Zendesk)

OpenCensus

Zendesk

Dev Ops
100 100%
Dev Ops
0% 0
Customer Support
0 0%
Customer Support
100% 100
Cloud
100 100%
Cloud
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using OpenCensus and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare OpenCensus and Zendesk

OpenCensus Reviews

We have no reviews of OpenCensus yet.
Be the first one to post

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, OpenCensus should be more popular than Zendesk. It has been mentiond 13 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

OpenCensus mentions (13)

  • OpenTelemetry Journey #01 - Important concepts
    First of all, let's start with the basics. There are some important concepts to be clarified before we dive into the OpenTelemetry world. The vast majority of the naming conventions and concepts are from projects and papers that inspired OpenTelemetry, such as OpenTracing, OpenCensus and Dapper. - Source: dev.to / about 1 year ago
  • OpenTelemetry Journey #00 - Introduction to OpenTelemetry
    OpenTelemetry it's a result from the merge of two important projects that are now archived: OpenTracing and OpenCensus. The project is incubated in Cloud Native Computing Foundation (CNCF) and has a strong community behind it. The CNCF is part of the Linux Foundation and hosts critical components of the global technology infrastructure, including Kubernetes and Prometheus. Currently, OpenTelemetry is the second... - Source: dev.to / over 1 year ago
  • Distributed Tracing with OpenTelemetry - Part I
    OpenTelemetry was born from the merger of two other standards that decided to unify forces instead of competing with each other; these projects were OpenTracing and OpenCensus. - Source: dev.to / over 2 years ago
  • Google Cloud Reference
    OpenCensus: Cloud native observability framework 🔗Link. - Source: dev.to / over 2 years ago
  • Tracing Gorm queries with OpenCensus & Google Cloud Tracing
    At incident.io we use gorm.io as the ORM library for our Postgres database, it's a really powerful tool and one I'm very glad for after years of working with hand-rolled SQL in Go & Postgres apps. You may have seen from our other blog posts that we're heavily invested in tracing, specifically with Google Cloud Tracing via OpenCensus libraries. A huge amount of our application's time is spent talking to Postgres... - Source: dev.to / almost 3 years ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing OpenCensus and Zendesk, you can also consider the following products

OpenTracing - Consistent, expressive, vendor-neutral APIs for distributed tracing and context propagation.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Thanos.io - Open source, highly available Prometheus setup with long term storage capabilities.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Metricbeat - Download Metricbeat, the open source tool for shipping metrics from operating systems and services such as Apache web server, Redis, NGINX, and more.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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