Software Alternatives, Accelerators & Startups

Prometheus VS Zendesk

Compare Prometheus VS Zendesk and see what are their differences

Prometheus logo Prometheus

An open-source systems monitoring and alerting toolkit.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Prometheus Landing page
    Landing page //
    2021-10-13
  • Zendesk Landing page
    Landing page //
    2024-05-06

Prometheus videos

How Prometheus Monitoring works | Prometheus Architecture explained

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Prometheus and Zendesk)
Monitoring Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Log Management
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Prometheus and Zendesk

Prometheus Reviews

Top 11 Grafana Alternatives & Competitors [2024]
Under the hood, Grafana is powered by multiple tools like Loki, Tempo, Mimir & Prometheus. SigNoz is built as a single tool to serve logs, metrics, and traces in a single pane of glass. SigNoz uses a single datastore - ClickHouse to power its observability stack. This makes SigNoz much better in correlating signals and driving better insights.
Source: signoz.io
GCP Managed Service For Prometheus vs. Levitate | Last9
Levitate is up to 30X cost-efficient compared with Google Managed Prometheus. This is possible because of warehousing capabilities such as data tiering, streaming aggregations, and cardinality controls, making it a much superior choice to Google Managed Prometheus.
Source: last9.io
The Best Open Source Network Monitoring Tools in 2023
Description: Prometheus is an open source monitoring solution focused on data collection and analysis. It allows users to set up network monitoring capabilities using the native toolset. The tool is able to collect information on devices using SNMP pings and examine network bandwidth usage from the device perspective, among other functinos. The PromQL system analyzes data...
10 Best Linux Monitoring Tools and Software to Improve Server Performance [2022 Comparison]
Prometheus and Grafana are used together as an open-source monitoring and alerting solution with support for Linux servers. Prometheus mainly collects the Linux hardware and OS metrics exposed by *nix kernel and then stores as time-series data, using a pull model over HTTP. You can find metrics information in a multi-dimensional data model of the timestamped metrics (i.e.,...
Source: sematext.com
10 Best Open Source Monitoring Software for IT Infrastructure
This list won’t be complete without including two fantastic open-source solutions – Prometheus and Grafana. Its DIY solution where you use Prometheus to scrape the metrics from server, OS, applications and use Grafana to visualize them.
Source: geekflare.com

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

Based on our record, Prometheus seems to be a lot more popular than Zendesk. While we know about 225 links to Prometheus, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Prometheus mentions (225)

  • Release Radar · April 2024 Edition: Major updates from the open source community
    It's like Prometheus, but for logs. Okay it's not really to do with the Norse or Greek gods, instead Loki is a horizontally-scalable, highly-available, multi-tenant log aggregation system inspired by the open source project Prometheus. Built by Grafana Labs, Loki is designed for ease of use. Instead of indexing the contents of the logs, Loki provides a set of labels for each log stream. The latest update includes... - Source: dev.to / 13 days ago
  • Tools for frontend monitoring with Prometheus
    Developers widely use Prometheus as a system for operational monitoring and alerting for their projects. Here is a list of tools for monitoring frontend services with Prometheus. - Source: dev.to / about 1 month ago
  • On Implementation of Distributed Protocols
    Distributed system administrators need mechanisms and tools for monitoring individual nodes in order to analyze the system and promptly detect anomalies. Developers also need effective mechanisms for analyzing, diagnosing issues, and identifying bugs in protocol implementations. Logging, tracing, and collecting metrics are common observability techniques to allow monitoring and obtaining diagnostic information... - Source: dev.to / about 1 month ago
  • Golang: out-of-box backpressure handling with gRPC, proven by a Grafana dashboard
    Setting up monitoring for a system, especially one involving GRPC communication, provides crucial visibility into its operations. In this guide, we walked through the steps to instrument both a GRPC server and client with Prometheus metrics, exposed those metrics via an HTTP endpoint, and visualized them using Grafana. The Docker-Compose setup simplified the deployment of both Prometheus and Grafana, ensuring a... - Source: dev.to / about 1 month ago
  • Monitoring, Observability, and Telemetry Explained
    Alerting and Notification: Select a tool with flexible alerting mechanisms to proactively detect anomalies or deviations from defined thresholds. Consider asking questions like "Does this tool offer customizable alerting options and support notification channels that suit our team's communication preferences?" A tool like Prometheus provides robust alerting capabilities. - Source: dev.to / about 1 month ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

What are some alternatives?

When comparing Prometheus and Zendesk, you can also consider the following products

Grafana - Data visualization & Monitoring with support for Graphite, InfluxDB, Prometheus, Elasticsearch and many more databases

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zabbix - Track, record, alert and visualize performance and availability of IT resources

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!