tawk.to VS CloudTalk

Compare tawk.to VS CloudTalk and see what are their differences

Rating: 0 reviews

Alternatives Is it good?

Rating: 0 reviews
Pricing: Open source Paid Free trial $25 / Monthly

Alternatives Is it good?

CallFlow.dev

AI role-play training for sales and call center teams: 700+ realistic scenarios, six caller temperaments, instant five-dimension scoring and coaching. Cut ramp time up to 40% without practicing on real customers. sponsored

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, tawk.to seems to be more popular. It has been mentioned 47 times since March 2021.

social mentions: 47 vs 0
Customer Support popularity: 100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

	tawk.to	CloudTalk
Website	tawk.to	cloudtalk.io
Pricing	—	Open source Paid Free trial $25 / Monthly Official pricing
Platforms	—	Browser Windows Mac OSX Linux iOS Android +3
Company	Startup from the United States	Startup from Slovakia · 2018
Listed in	Customer Support Customer Service Help Desk Live Chat +1	Communication Enterprise Communication Call Center Software VoIP +1

About tawk.to and CloudTalk

In their own words, as submitted to SaaSHub.

tawk.to

CloudTalk

No description of tawk.to yet.

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to...

Features and specs

What each product offers, as listed by its team.

tawk.to 6 features

CloudTalk 6 features

Free Plan
tawk.to offers a fully-featured free plan that includes unlimited agents, chat history, and more. This is beneficial for small businesses and startups that want a cost-effective solution.
Customizable Widget
The chat widget is highly customizable, allowing businesses to tailor its appearance and functionality to match their branding and user experience needs.
Multilingual Support
tawk.to supports multiple languages, making it a versatile tool for businesses that operate in diverse markets.
Integration with Other Tools
The platform integrates seamlessly with various third-party tools and services, including CMS, CRM systems, and social media platforms, streamlining business operations.
Mobile App
tawk.to offers a mobile app for both iOS and Android, allowing customer service teams to manage chats and assist customers on the go.
Reports and Analytics
The platform provides comprehensive reports and analytics, giving businesses insights into customer interactions and agent performance.

Possible disadvantages

Limited Features on Free Plan
While the free plan is robust, some premium features such as white-labeling, video and voice chat are only available on paid tiers.
No Automation Features
tawk.to lacks advanced automation features such as chatbots, which are available in some competing live chat solutions.
User Interface Complexity
Some users find the user interface to be complicated and not as intuitive as other live chat solutions, which can result in a steeper learning curve.
Customer Support
While tawk.to offers a comprehensive help center, some users have reported that response times from customer support can be slow during peak times.
Dependency on Internet Connection
Like most cloud-based services, tawk.to depends on a stable internet connection. Downtime or slow internet can severely hamper its functionality.

Call Recording
International Numbers
Automated Call Distribution
Interactive Voice Response
Call Forwarding
Click to Call

Analysis

An editorial look at what each product does well and who it suits.

tawk.to

CloudTalk

Overall verdict

Overall, Tawk.to is a good solution for businesses seeking an affordable, feature-rich live chat tool to enhance their customer service. While it does lack some advanced features found in paid alternatives, its cost-effectiveness and ease of use make it a popular choice among small to medium-sized businesses.

Why this product is good

Tawk.to is a widely used live chat solution that offers various features beneficial for businesses looking to improve customer communication. It is primarily appreciated for being free, easy to integrate with websites, and offering features like chat monitoring, visitor tracking, and multilingual chat support. Additionally, it provides mobile apps for both iOS and Android, allowing customer support agents to respond to queries on-the-go.

Recommended for

Small to medium-sized businesses, startups, and entrepreneurs looking for a budget-friendly chat solution to engage with website visitors in real-time and improve their customer support experience.

Overall verdict

CloudTalk is considered a strong choice for businesses that require a reliable and scalable cloud-based phone system with advanced features. Customer reviews generally highlight its ease of use, extensive functionality, and excellent customer support.

Why this product is good

CloudTalk is often praised for its user-friendly interface, robust features such as call analytics, CRM integrations, and automated call distribution. It is particularly beneficial for businesses looking to streamline their communication processes and improve customer service through a cloud-based phone system.

Recommended for

CloudTalk is recommended for small to medium-sized businesses, contact centers, and enterprises that need a comprehensive virtual phone system. It's especially beneficial for those looking to enhance their customer support capabilities and improve internal communication.

Videos

Walkthroughs and reviews on video.

tawk.to 3 videos + Add

CloudTalk 5 videos + Add

Tawk.to review — unbelievably rich live chat software for free

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

tawk.to

CloudTalk

100% 100%

Customer Support

0% 0%

Communication

100% 100%

Live Chat

0% 0%

VoIP

100% 100%

User comments

Share your experience with using tawk.to and CloudTalk. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

tawk.to no reviews yet

CloudTalk no reviews yet

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www.tidio.com · Nov 2024

Tawk.to is a great solution for startups and small businesses. It’s a free live chat software that allows businesses to communicate with website visitors in real time, enhancing customer support and engagement. It...
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www.tidio.com · Jul 2022

Crisp is a multichannel customer support platform. It’s a powerful Tawk.to alternative that is feature-rich and offers a great user experience. The platform includes live chat software and chatbots. But it also offers...

The 19 Best Call Center Software (& Features You Need) in 2022
blog.hubspot.com · Sep 2022

CloudTalk is an innovative call center software that provides users with various unique tools. For example, its custom queue feature allows support teams to dictate where incoming calls will be distributed. With...
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aircall.io · Sep 2022

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems.
Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
www.dialpad.com · Mar 2022

In terms of integrations, Cloudtalk is also pretty comparable to Aircall, and like Dialpad, both have open APIs, so if for whatever reason you don’t like Aircall, Cloudtalk could be a good alternative.

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

tawk.to 47 mentions

CloudTalk 0 mentions

Integrate Live chat function , Visitor to post Author.
I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like... Source: about 3 years ago
WordPress store customers info getting compromised help
Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: over 3 years ago
Chatbot recommendations
I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: over 3 years ago

Tracking CloudTalk since Mar 2021.

Alternatives to tawk.to and CloudTalk

When comparing tawk.to and CloudTalk, you can also consider the following products.

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Multi-channel customer support software

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Dialpad
Switch is a cloud-based phone system built for Google Apps users.

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LiveChat
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JustCall
The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call.

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