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SupportSync VS Keeping

Compare SupportSync VS Keeping and see what are their differences

SupportSync

Product return management & customer service for SMBs

Rating
0 reviews
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Alternatives Is it good?
Keeping

Turns Google Workspace Into Your Team’s Help Desk

Rating
0 reviews
Pricing
Paid Free trial
Promote on VibeVoted
Alternatives Is it good?
InboxAgent
InboxAgent uses AI to read your shared mailboxes, like info@ and sales@, plus everyone's own inbox, on Microsoft 365, Gmail, Zoho Mail or IMAP. It finds the sales leads and gives each an owner on a board. Never sends from your mailbox. sponsored

Which is more popular?

Industries popularity
100% vs 0%
alternatives listed
14 vs 89

Base details

Website, pricing, platforms and company facts side by side.

SupportSync
Keeping
Website supportsync.com keeping.com
Pricing —
Paid Free trial Official pricing
Company — Startup from the United States · 1 - 9 employees · 2020
Listed in
Productivity Industries Maintenance Management Shipping +1
Help Desk Customer Support Customer Service Help Desk And Ticketing Shared Inbox For Gmail Team Email Management Collaborative Email Platform Customer Support Tool For Gmail Productivity Automation SaaS +8

About SupportSync and Keeping

In their own words, as submitted to SaaSHub.

SupportSync
Keeping

No description of SupportSync yet.

Keeping is a shared inbox and helpdesk tool that lives inside Gmail, turning a shared mailbox like support@company(dot)com into a collaborative workspace where customer emails become trackable tickets with assignments, statuses, tags, and collision detection. It adds helpdesk power (templates,...

Read more about Keeping

Features and specs

What each product offers, as listed by its team.

SupportSync 5 features
Keeping 6 features
  • Comprehensive Integration
    SupportSync offers seamless integration with various platforms, allowing businesses to streamline their customer service processes across different communication channels.
  • User-Friendly Interface
    The platform provides an intuitive and easy-to-navigate interface, making it accessible for users with varying levels of technical expertise.
  • Customization Options
    SupportSync allows extensive customization, enabling businesses to tailor the platform to their specific customer service needs and workflows.
  • Automation Features
    With robust automation tools, SupportSync can help reduce repetitive tasks, allowing customer service teams to focus on more complex issues.
  • Analytics and Reporting
    The platform provides detailed analytics and reporting features, giving businesses insights into their customer service performance and helping to identify areas for improvement.

Possible disadvantages

  • Cost
    SupportSync's pricing can be high, especially for small businesses or startups with limited budgets.
  • Complex Setup
    Initial setup and integration can be complex and time-consuming, potentially requiring dedicated resources to manage.
  • Learning Curve
    Despite its user-friendly interface, the vast array of features can present a learning curve for new users, requiring training for effective use.
  • Occasional Downtime
    Users have reported occasional downtime or performance issues, which can affect the reliability of the platform at critical times.
  • Limited Third-Party Integrations
    Although integration is a strength, some users may find SupportSync lacking in support for certain niche third-party applications that are crucial to their workflows.
  • Shared Inbox
    Collaborate on your shared inbox from Gmail
  • Automated Workflows
    Tag, assign, and process email automatically
  • Lives in Gmail
    No extra tabs or apps to learn
  • Unlimited Mailboxes
    Add as many shared mailboxes as you like for free
  • Powerful Analytics
    Track first response time, volume, and measure your team
  • Collision Detection
    Never answer the same email twice

Videos

Walkthroughs and reviews on video.

SupportSync 1 video + Add
Keeping 2 videos + Add

SupportSync for Zendesk - Installation & Use

DROP 2025 REVIEW | Keeping the Shot INTERESTING!

More videos

  • - I hate it, I'm keeping it. SMSL PL200T CD transport review.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
SupportSync
Keeping
100% 100%
Industries
0% 0%
0% 0%
Customer Support
100% 100%
100% 100%
Maintenance Management
0% 0%
0% 0%
Help Desk
100% 100%

Questions & Answers

As answered by people managing SupportSync and Keeping.

How would you describe the primary audience of your product?

Keeping's answer:

Small and medium sized businesses

Which are the primary technologies used for building your product?

Keeping's answer:

Built in GCP (Google Cloud), with React, Elixir, and Phoenix.

What's the story behind your product?

Keeping's answer:

Keeping was built to help teams manage customer support without leaving Gmail. It brings the structure of a help desk to shared inboxes, making it easier to assign, track, and respond to customer emails as a team.

User comments

Share your experience with using SupportSync and Keeping. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

SupportSync no reviews yet
Keeping no reviews yet

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Alternatives to SupportSync and Keeping

When comparing SupportSync and Keeping, you can also consider the following products.

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