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12Return VS Keeping

Compare 12Return VS Keeping and see what are their differences

12Return

The 12Return platform enables companies in any industry to manage the challenges of product returns in a customer-centric and circular economy.

Rating
0 reviews
Promote on VibeVoted
Alternatives Is it good?
Keeping

Turns Google Workspace Into Your Team’s Help Desk

Rating
0 reviews
Pricing
Paid Free trial
Promote on VibeVoted
Alternatives Is it good?
SuperOps
Modern PSA and RMM Software for MSP's and IT Teams sponsored

Which is more popular?

Industries popularity
100% vs 0%
alternatives listed
12 vs 89

Base details

Website, pricing, platforms and company facts side by side.

12Return
Keeping
Website 12return.com keeping.com
Pricing
Official pricing
Paid Free trial Official pricing
Company — Startup from the United States · 1 - 9 employees · 2020
Listed in
Industries Productivity Maintenance Management Shipping +1
Help Desk Customer Support Customer Service Help Desk And Ticketing Shared Inbox For Gmail Team Email Management Collaborative Email Platform Customer Support Tool For Gmail Productivity Automation SaaS +8

About 12Return and Keeping

In their own words, as submitted to SaaSHub.

12Return
Keeping

No description of 12Return yet.

Keeping is a shared inbox and helpdesk tool that lives inside Gmail, turning a shared mailbox like support@company(dot)com into a collaborative workspace where customer emails become trackable tickets with assignments, statuses, tags, and collision detection. It adds helpdesk power (templates,...

Read more about Keeping

Features and specs

What each product offers, as listed by its team.

12Return 4 features
Keeping 6 features
  • Comprehensive Return Management
    12Return offers a robust platform for managing product returns, which can streamline reverse logistics and improve customer satisfaction.
  • Customization Options
    The platform provides a range of customization options to cater to diverse business needs, ensuring it can be tailored to specific requirements.
  • Integration Capabilities
    12Return supports integration with various other business systems, which can help in creating a seamless workflow across different platforms.
  • User-Friendly Interface
    The system features a user-friendly interface that simplifies the setup and makes it easier for businesses to implement and manage their return processes.

Possible disadvantages

  • Learning Curve
    Despite its user-friendly design, there may still be a learning curve associated with navigating and fully utilizing all features of the platform.
  • Pricing Structure
    The pricing for 12Return can be on the higher side, which might not be suitable for smaller businesses or startups with limited budgets.
  • Support and Documentation
    Some users have reported that the support and documentation provided could be more comprehensive, which may lead to challenges in troubleshooting.
  • Shared Inbox
    Collaborate on your shared inbox from Gmail
  • Automated Workflows
    Tag, assign, and process email automatically
  • Lives in Gmail
    No extra tabs or apps to learn
  • Unlimited Mailboxes
    Add as many shared mailboxes as you like for free
  • Powerful Analytics
    Track first response time, volume, and measure your team
  • Collision Detection
    Never answer the same email twice

Videos

Walkthroughs and reviews on video.

12Return 0 videos + Add
Keeping 2 videos + Add

No 12Return videos yet. You could help us improve this page by suggesting one.

DROP 2025 REVIEW | Keeping the Shot INTERESTING!

More videos

  • - I hate it, I'm keeping it. SMSL PL200T CD transport review.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
12Return
Keeping
100% 100%
Industries
0% 0%
0% 0%
Customer Support
100% 100%
100% 100%
Maintenance Management
0% 0%
0% 0%
Help Desk
100% 100%

Questions & Answers

As answered by people managing 12Return and Keeping.

How would you describe the primary audience of your product?

Keeping's answer:

Small and medium sized businesses

Which are the primary technologies used for building your product?

Keeping's answer:

Built in GCP (Google Cloud), with React, Elixir, and Phoenix.

What's the story behind your product?

Keeping's answer:

Keeping was built to help teams manage customer support without leaving Gmail. It brings the structure of a help desk to shared inboxes, making it easier to assign, track, and respond to customer emails as a team.

User comments

Share your experience with using 12Return and Keeping. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

12Return no reviews yet
Keeping no reviews yet

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Alternatives to 12Return and Keeping

When comparing 12Return and Keeping, you can also consider the following products.

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