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SquareSpace VS Zendesk

Compare SquareSpace VS Zendesk and see what are their differences

Mixo
AI-powered website builder that helps you create professional sites in minutes featured
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SquareSpace logo SquareSpace

Squarespace is the easiest way for anyone to create an exceptional website. Pages, galleries, blogs, e-commerce, domains, hosting, analytics, 24/7 support - all included.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • SquareSpace Landing page
    Landing page //
    2023-10-09
  • Zendesk Landing page
    Landing page //
    2024-05-06

SquareSpace features and specs

  • Ease of Use
    SquareSpace offers a user-friendly interface with drag-and-drop functionalities, making it accessible for users without technical skills.
  • Design Quality
    SquareSpace provides high-quality, professionally designed templates that are both visually appealing and functional.
  • All-in-One Platform
    SquareSpace includes hosting, design customization, and a variety of built-in features like e-commerce and blogging without the need for third-party plugins.
  • Mobile Optimization
    All SquareSpace templates are mobile-responsive, ensuring a seamless experience across different devices.
  • 24/7 Customer Support
    SquareSpace offers 24/7 customer support through live chat and email, providing timely assistance when needed.

Possible disadvantages of SquareSpace

  • Pricing
    SquareSpace plans are relatively expensive compared to some other website builders, which may be a barrier for small businesses or individuals on a tight budget.
  • Limited Customization
    While SquareSpace offers design flexibility, it can be limiting for advanced users who want extensive customization options.
  • Learning Curve for Advanced Features
    Although basic usage is simple, mastering some of the more advanced features and functionalities can require a learning curve.
  • E-commerce Limitations
    SquareSpace's e-commerce features are solid but may lack some of the advanced capabilities found in specialized platforms like Shopify.
  • Page Speed
    Some users have reported slower page load times compared to other website builders, which can impact user experience and SEO.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

SquareSpace videos

+ Add

Is Squarespace Worth It? | An UNBIASED Squarespace Review

More videos:

  • Review - Squarespace Review: The Best Website Builder [2020]
  • Review - Squarespace Review: The #1 Website Builder!

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to SquareSpace and Zendesk)

SquareSpace

Zendesk

CMS
100 100%
CMS
0% 0
Customer Support
0 0%
Customer Support
100% 100
Website Builder
100 100%
Website Builder
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using SquareSpace and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SquareSpace and Zendesk

SquareSpace Reviews

  1. Team Wisdom
    · Small business Owner at SmokeHub ·
    Offers step-by-step video training to build website

    It has a sleek interface that makes it a simple platform to use.

    Squarespace enables non-programmers to create user-friendly websites. To assist novice users, the site offers step-by-step video training, which is amazing...

    🏁 Competitors: QPe
WordPress vs. Proprietary Site Builders: What to Know Before Starting a Website Development Project
Squarespace: Squarespace lacks a formal backup and restore system. While you can export certain data (e.g., blog content) in XML format, there’s no full-site backup option. Restoration is limited and often requires direct support intervention, making business continuity less autonomous and more dependent on Squarespace’s policies.
Source: blog.radwebhosting.com
Comparing 9 WordPress alternatives & competitors in 2024
Squarespace is a hosted website builder that’s well-suited for small businesses and service providers who want a simple site. You can use built-in analytics tools that surface crucial insights about traffic and trends without the need for complicated plugins.
Source: webflow.com
19 Best WordPress Alternatives in 2025
WordPress is still one of the best platforms for building content-heavy websites. However, for simpler sites, portfolios, or e-commerce, platforms like Pixpa, Squarespace, or Wix might be better choices due to their ease of use, built-in features, and lower maintenance needs.
Source: www.pixpa.com
The 17 Best Wix Alternatives (2024) Who Else Can You Build Your Website With?
Why choose Squarespace Over Wix? If you want to build a website that focuses on blogging, Squarespace is fantastic. Also better for small ecommerce projects, thanks to their $0 transaction fees.
Source: www.tooltester.com
Top 10 Web Content Management Systems
In 2024, Squarespace continues to stand out as a leading CMS. It offers sophistication and simplicity both at the same time. That’s why Squarespace suits a wide range of users, from small business owners to individual content creators. With its user-friendly interface and an impressive array of customizable templates, Squarespace makes it effortless to create a...
Source: cloudzy.com

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, SquareSpace should be more popular than Zendesk. It has been mentiond 36 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SquareSpace mentions (36)

  • Best website builder?
    I highly recommend Squarespace, DM me if you want me to share some of my client's finished websites. Also, I am happy to answer any of your questions for free. Source: almost 2 years ago
  • Squarespace is Hijacking my links
    I recently moved my website to squarespace and have added several text boxes with links to other pages on the site. However after clicking save and then testing the links, they always resolve back to squarespace.com. Upon reviewing the links they have been converted back to squarespace. Any advice? Source: almost 2 years ago
  • Blogging help: How to start from a scratch?
    Or, you can try something like squarespace.com as well. Source: about 2 years ago
  • SNI Dynamic Certificate
    I'm pulling my hair out here. Websites like wix.com, squarespace.com ...etc; can generate websites on the fly and still use SSL on every one of the millions of custom domains. Source: about 2 years ago
  • Horse pics: now with anatomical cutaway!
    Are you selling this on your squarespace.com account? Source: about 2 years ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

What are some alternatives?

When comparing SquareSpace and Zendesk, you can also consider the following products

WiX - Create a free website with Wix.com. Customize with Wix' website builder, no coding skills needed. Choose a design, begin customizing and be online today

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Webflow - Build dynamic, responsive websites in your browser. Launch with a click. Or export your squeaky-clean code to host wherever you'd like. Discover the professional website builder made for designers.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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