Software Alternatives, Accelerators & Startups

WiX VS Zendesk

Compare WiX VS Zendesk and see what are their differences

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WiX logo WiX

Create a free website with Wix.com. Customize with Wix' website builder, no coding skills needed. Choose a design, begin customizing and be online today

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • WiX Landing page
    Landing page //
    2024-05-06
  • Zendesk Landing page
    Landing page //
    2024-05-06

WiX features and specs

  • User-Friendly Interface
    WiX offers a highly intuitive drag-and-drop interface, making it easy for users to design websites without any coding knowledge.
  • Template Variety
    The platform provides a wide variety of templates tailored to different industries and styles, helping users create professional-looking websites quickly.
  • Built-In SEO Tools
    WiX includes built-in SEO tools that assist users in optimizing their websites for search engines, which can improve visibility and traffic.
  • App Market
    WiX has an app market with numerous third-party plugins and integrations, increasing the functionality and customization options available to users.
  • Hosting and Domain Services
    WiX offers free hosting and domain services, which simplifies the process of getting a website online.
  • Customer Support
    The platform offers extensive customer support, including tutorials, forums, and direct support options to help users resolve issues.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

WiX videos

Wix Review: A good choice for creating a website in 2019?

More videos:

  • Review - Wix Review: It's All About Freedom!
  • Review - Is Wix The Right Choice for a Business? The Pros and Cons of using Wix 2019
  • Demo - Wix Review Website Builder 2022 🔥 Pros, Cons, Demonstration and Comparison
  • Review - ✅ Wix Review - An UNBIASED Wix Review for 2022
  • Review - Wix vs Squarespace (Best Website Builder 2021)
  • Review - Wix Review (2022): Is it really the best website builder? All Pros and Cons 👀
  • Tutorial - Wix Review and Tutorial 2023 - Should you use Wix?

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to WiX and Zendesk)
Website Builder
100 100%
0% 0
Customer Support
0 0%
100% 100
CMS
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare WiX and Zendesk

WiX Reviews

WordPress vs. Proprietary Site Builders: What to Know Before Starting a Website Development Project
Proprietary Site Builders: Wix: Offers a drag-and-drop interface and some degree of customization with Wix ADI and Velo by Wix, but it’s limited compared to WordPress. For those who require advanced functionality or unique design, Wix can be restrictive. Squarespace: Known for its sleek, aesthetically pleasing templates but lacks the customization depth that WordPress...
Comparing 9 WordPress alternatives & competitors in 2024
WordPress.com claims affordability as one of their best benefits. Their pricing plans are similar to other website platforms like Wix, but many of the plugins and assets that add crucial features like product listings and SEO tools come at a steep cost. Even if you only add one or two plugins, like WooCommerce or Yoast, you’ll spend more on add-ons than on the website...
Source: webflow.com
19 Best WordPress Alternatives in 2025
Wix is known for its extensive collection of professionally designed templates, making it a popular choice for creating visually stunning websites. With its AI-powered website creation tool and drag-and-drop editor, Wix offers a user-friendly experience for customizing your website.
Source: www.pixpa.com
The 17 Best Wix Alternatives (2024) Who Else Can You Build Your Website With?
Why Choose Wix AI over Wix? Honestly, we weren’t so sure about how Wix AI compares with Wix Editor at first, but it is actually an interesting solution for complete beginners. If you find Wix’s approach to design too overwhelming or do not have time to spare, you can use Artificial Intelligence to do it for you.
Top 10 Web Content Management Systems
Wix originally started as a website builder as opposed to a CMS, which sparked a lot of CMS vs website builder discussions online. Now however after several years of development it has enough content management features to qualify as a CMS, and one of the best too. This allows beginner users to quickly design their website through drag-and-drop features and start pushing...
Source: cloudzy.com

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, WiX seems to be a lot more popular than Zendesk. While we know about 131 links to WiX, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

WiX mentions (131)

  • Making my own art website
    I make original paintings that I usually post on social media, however I also have a website that works as my portfolio. I made it with wix.com and it's http://egonklett.com/ . Source: over 1 year ago
  • [URGENT] Just had a freakin' Windows Update ruin my Linux Partitions, What distro should I try now?
    I was switching because my CachyOS installation had started to feel "broken", I mean, I had this issue where my browsers were not able to cross 10FPS in running even simple flash games, and wix.com's website builder. I even posted it in r/cachyos sub, the devs replied but left after one comment. Source: over 1 year ago
  • What webpage creating services don't allow scraping?
    I'm going to re-build my portfolio with glazed and hopefully soon nightshaded images, but I am going to use something like wix.com. Does anyone know if they allow scraping? Or if there is some other provider I can use? Source: over 1 year ago
  • is this GDPR policy written by me okay to use on a wix.com social club site ? Bristol - UK
    So, is this okay to use on a wix.com membership only sire or is there stuff I am missing? Source: over 1 year ago
  • Israeli software company Wix encouraged its Irish staff to create content supporting “Israel’s narrative” regarding Gaza, then dismissed an employee for denouncing Israel’s “indiscriminate” bombing
    Go to wix.com and you see a banner professing support for Ukraine. Ironic. Corporations do not have any morals other than whatever makes them money. Source: over 1 year ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

What are some alternatives?

When comparing WiX and Zendesk, you can also consider the following products

SquareSpace - Squarespace is the easiest way for anyone to create an exceptional website. Pages, galleries, blogs, e-commerce, domains, hosting, analytics, 24/7 support - all included.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Webflow - Build dynamic, responsive websites in your browser. Launch with a click. Or export your squeaky-clean code to host wherever you'd like. Discover the professional website builder made for designers.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!