Freshdesk VS SquareSpace

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

SquareSpace Reviews

1. Team Wisdom

   | Small business Owner at SmokeHub | over 1 year ago
   Offers step-by-step video training to build website

   It has a sleek interface that makes it a simple platform to use.

   Squarespace enables non-programmers to create user-friendly websites. To assist novice users, the site offers step-by-step video training, which is amazing...

   🏁 Competitors: QPe

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

SquareSpace mentions (36)

• Best website builder?

  I highly recommend Squarespace, DM me if you want me to share some of my client's finished websites. Also, I am happy to answer any of your questions for free. Source: 11 months ago

• Squarespace is Hijacking my links

  I recently moved my website to squarespace and have added several text boxes with links to other pages on the site. However after clicking save and then testing the links, they always resolve back to squarespace.com. Upon reviewing the links they have been converted back to squarespace. Any advice? Source: 12 months ago

• Blogging help: How to start from a scratch?

  Or, you can try something like squarespace.com as well. Source: about 1 year ago

• SNI Dynamic Certificate

  I'm pulling my hair out here. Websites like wix.com, squarespace.com ...etc; can generate websites on the fly and still use SSL on every one of the millions of custom domains. Source: about 1 year ago

• Horse pics: now with anatomical cutaway!

  Are you selling this on your squarespace.com account? Source: about 1 year ago