Software Alternatives, Accelerators & Startups

Socket.io VS Intercom

Compare Socket.io VS Intercom and see what are their differences

Socket.io logo Socket.io

Realtime application framework (Node.JS server)

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Socket.io Landing page
    Landing page //
    2023-10-21
  • Intercom Landing page
    Landing page //
    2023-07-05

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Socket.io videos

Review And Demonstration - Socket.io - Antiumadam

More videos:

  • Review - Modern Day CMS - Part #3 - Code Review: The Backend - NodeJS, Socket.io and Passport Authentication.
  • Review - 🎆| Adding new features to isitnewyearsday.com | Node.js, Express, Socket.io and Vue.js

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Socket.io and Intercom)
Developer Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Mobile Push Messaging
100 100%
0% 0
CRM
0 0%
100% 100

User comments

Share your experience with using Socket.io and Intercom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Socket.io and Intercom

Socket.io Reviews

Top 10 Best Node. Js Frameworks to Improve Web Development
It is a web-socket composition that is accessed by different languages of programming. Socket.io in NodeJS allows creating web socket applications such as score tickers, chatbots, dashboard APIs, including others. Moreover, it has significant benefits over the general Node.js frameworks.
Top Node.js Frameworks To Use In 2021
Socket.io is a Javascript framework used to construct real-time apps and facilitate two-way communication between the client-side and servers. It uses functional reactive programming. You can construct applications with WebSocket development requirements with this library framework. For instance, messaging apps like Whatsapp continuously run to update live and refresh...
Top 14 Node.JS Frameworks: Which Will Rule in 2020?
In Node.js, Socket.io allows building web socket apps such as dashboard APIs, score tickets, chatbots, and others. It has great benefits over the regular Node.JS web app frameworks.

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Social recommendations and mentions

Based on our record, Socket.io seems to be a lot more popular than Intercom. While we know about 720 links to Socket.io, we've tracked only 6 mentions of Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Socket.io mentions (720)

  • Socket.io Connection Issues on localhost!
    When developing web applications, you might encounter connectivity issues between your client and server when using Socket.io on localhost. - Source: dev.to / 17 days ago
  • WebSockets
    There are various libraries that let you create a ws server (similar to how express lets you create an HTTP server) Https://www.npmjs.com/package/websocket Https://github.com/websockets/ws Https://socket.io/. - Source: dev.to / 22 days ago
  • Create a Chat with Laravel and Socket.io
    Previously we created a chat with pusher. But this time we are going to do it with Socket.io. Socket.io is a NodeJS library. With it we can create our own servers. This is cheaper than using pusher server and we have more control on the code. - Source: dev.to / about 1 month ago
  • Building a GitHub activity feed with Node.js and Socket.io
    The first is the script tag in the head of our HTML document that loads the Socket.IO client library. This script tag includes the Socket.IO client library that will communicate with our socket.io server from the code above. - Source: dev.to / about 2 months ago
  • Mastering Microservices: A Hands-On Tutorial with Node.js, RabbitMQ, Nginx, and Docker
    Before diving into this tutorial, if you find microservices mysterious, check out my previous article for a detailed explanation. In this hands-on tutorial, we'll build a real-time chat server using Node.js, Socket.io, RabbitMQ, and Docker. Get ready for a practical journey into the world of microservices! Let's begin. - Source: dev.to / 4 months ago
View more

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing Socket.io and Intercom, you can also consider the following products

Firebase - Firebase is a cloud service designed to power real-time, collaborative applications for mobile and web.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Pusher - Pusher is a hosted API for quickly, easily and securely adding scalable realtime functionality via WebSockets to web and mobile apps.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SignalR - SignalR is a server-side software system designed for writing scalable Internet applications, notably web servers.

Drift - A messaging app that helps you grow your business.