Salesforce VS CloudTalk

Compare Salesforce VS CloudTalk and see what are their differences

Rating: 5.0 · 1 review

Rating: 0 reviews
Pricing: Open source Paid Free trial $25 / Monthly

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Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Salesforce seems to be more popular. It has been mentioned 62 times since March 2021.

social mentions: 62 vs 0
CRM popularity: 100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

	Salesforce	CloudTalk
Website	salesforce.com	cloudtalk.io
Pricing	Official pricing	Open source Paid Free trial $25 / Monthly Official pricing
Platforms	—	Browser Windows Mac OSX Linux iOS Android +3
Company	Startup from the United States	Startup from Slovakia · 2018
Listed in	Sales CRM Contact Management Sales Workflow Marketing Tools +2	Communication Enterprise Communication Call Center Software VoIP +1

About Salesforce and CloudTalk

In their own words, as submitted to SaaSHub.

Salesforce

CloudTalk

No description of Salesforce yet.

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to...

Features and specs

What each product offers, as listed by its team.

Salesforce 5 features

CloudTalk 6 features

Customizability
Salesforce offers a high degree of customizability, allowing businesses to tailor the platform to meet their specific requirements through custom objects, workflows, and apps.
Comprehensive Suite
The platform provides a wide range of integrated tools for CRM, marketing, sales, service, and more, making it a one-stop solution for various business needs.
Third-Party Integrations
Salesforce supports a vast array of third-party integrations, enabling businesses to seamlessly connect other applications and services they use.
User Community and Support
Salesforce has a large, active user community and extensive support resources, including documentation, webinars, and a customer success team.
Scalability
The platform is highly scalable, making it suitable for businesses of all sizes, from small startups to large enterprises.

Possible disadvantages

Cost
Salesforce can be expensive, particularly for small businesses, as the pricing model includes various modules and add-ons that can add up quickly.
Complexity
The platform's extensive features can make it complex and challenging to navigate, requiring significant training and a learning curve for users.
Customization Requires Expertise
While Salesforce is highly customizable, making full use of this capability often requires specialized knowledge or hiring certified Salesforce consultants.
Performance Issues
Some users have reported performance issues, particularly during peak usage times, which can impact business operations.
Overwhelming Options
The sheer number of features and options available can be overwhelming, which can make decision-making and implementation time-consuming.

Call Recording
International Numbers
Automated Call Distribution
Interactive Voice Response
Call Forwarding
Click to Call

Analysis

An editorial look at what each product does well and who it suits.

Salesforce

CloudTalk

Overall verdict

Salesforce is generally considered a good choice for businesses seeking a robust and flexible CRM solution, though it is important for each organization to evaluate their specific needs and budget before committing.

Why this product is good

Salesforce is a leading customer relationship management (CRM) platform known for its comprehensive set of cloud-based tools that help businesses manage their customer data, sales processes, and marketing efforts.
It offers scalability, allowing businesses to start with basic functionalities and expand as needed.
The platform provides a wide range of integrations and customizations, enabling it to work well with various business applications and workflows.
Salesforce has an active user community and strong support networks, making it easier for organizations to adopt and troubleshoot the system.

Recommended for

Businesses looking for a scalable and customizable CRM platform.
Organizations that require a comprehensive suite of cloud-based sales, service, marketing, and collaboration tools.
Companies that want to leverage AI-driven insights and analytics to enhance customer relationships.
Enterprises with complex integrations requirements or specific customization needs.

Overall verdict

CloudTalk is considered a strong choice for businesses that require a reliable and scalable cloud-based phone system with advanced features. Customer reviews generally highlight its ease of use, extensive functionality, and excellent customer support.

Why this product is good

CloudTalk is often praised for its user-friendly interface, robust features such as call analytics, CRM integrations, and automated call distribution. It is particularly beneficial for businesses looking to streamline their communication processes and improve customer service through a cloud-based phone system.

Recommended for

CloudTalk is recommended for small to medium-sized businesses, contact centers, and enterprises that need a comprehensive virtual phone system. It's especially beneficial for those looking to enhance their customer support capabilities and improve internal communication.

Videos

Walkthroughs and reviews on video.

Salesforce 9 videos + Add

CloudTalk 5 videos + Add

Frustrated Review of Salesforce.com 2019 for Small to Medium Business

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

Salesforce

CloudTalk

100% 100%

CRM

0% 0%

Communication

100% 100%

Sales

0% 0%

VoIP

100% 100%

User comments

Share your experience with using Salesforce and CloudTalk. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

Salesforce 5.0 · 1 review

CloudTalk no reviews yet

Why We’re Building Mria CRM: The First Truly Native CRM for Jira
mriacrm.com · May 2025

Some teams start with custom Jira setups—relying on issue types, fields, and automations to simulate CRM behavior. Others turn to Atlassian Marketplace apps that promise a native CRM in Jira. And still others connect...
super
SaaSHub review

· Jan 2025

Salesforce is a powerful customer relationship management (CRM) platform, and I have been using it for business for several months now. Overall, I am pleased with the functionality and capabilities it provides. Pros:...
Top 11 Best SIEM Tools in 2022 For Real-Time Incident Response and Security
www.softwaretestinghelp.com · Aug 2022

Salesforce offers fantastic security information software for service operators and agents alike. They get complete visibility into all incidents, customer data, and cases in a single workspace. This provides them...

The 19 Best Call Center Software (& Features You Need) in 2022
blog.hubspot.com · Sep 2022

CloudTalk is an innovative call center software that provides users with various unique tools. For example, its custom queue feature allows support teams to dictate where incoming calls will be distributed. With...
The Top 9 Aircall Alternatives: How Do They Compare?
aircall.io · Sep 2022

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems.
Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
www.dialpad.com · Mar 2022

In terms of integrations, Cloudtalk is also pretty comparable to Aircall, and like Dialpad, both have open APIs, so if for whatever reason you don’t like Aircall, Cloudtalk could be a good alternative.

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Salesforce 62 mentions

CloudTalk 0 mentions

Salesforce Development Company
Pletra Technology is a prominent Salesforce Implementation and Development company with the expertise needed to drive Salesforce-powered change in your enterprise. Using the Salesforce.com platform effectively, our consultants can help... Source: about 3 years ago
MyDMV Portal has a really suspicious address.
Maybe I'm just paranoid, but this thing screams "phishing link" to me. Why is this not a subdomain of flhmsv.gov ? Why is it a dot com?? I'd heard things about there being malicious links inserted into legit websites through either a... Source: about 3 years ago
Etrade hangs on login and other pages
I noticed when I click on manage cookies there is salesforce.com and a few others that I am not sure what they are trying to do but I am sure they have nothing to do with trading. Source: over 3 years ago

Tracking CloudTalk since Mar 2021.

Alternatives to Salesforce and CloudTalk

When comparing Salesforce and CloudTalk, you can also consider the following products.

Zoho CRM
Omnichannel CRM for Businesses of all sizes

Compare Zoho CRM to Salesforce or CloudTalk:

Zoho CRM vs Salesforce Zoho CRM vs CloudTalk
Aircall
Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Compare Aircall to Salesforce or CloudTalk:

Aircall vs Salesforce Aircall vs CloudTalk
HubSpot
Grow Better With HubSpot: Software that's powerful, not overpowering. Seamlessly connect your data, teams, and customers on one CRM platform that grows with your business.

Compare HubSpot to Salesforce or CloudTalk:

HubSpot vs Salesforce HubSpot vs CloudTalk
Dialpad
Switch is a cloud-based phone system built for Google Apps users.

Compare Dialpad to Salesforce or CloudTalk:

Dialpad vs Salesforce Dialpad vs CloudTalk
Pipedrive
Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams.

Compare Pipedrive to Salesforce or CloudTalk:

Pipedrive vs Salesforce Pipedrive vs CloudTalk
JustCall
The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call.

Compare JustCall to Salesforce or CloudTalk:

JustCall vs Salesforce JustCall vs CloudTalk