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Request Tracker VS HelpCrunch

Compare Request Tracker VS HelpCrunch and see what are their differences

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Request Tracker logo Request Tracker

open-source enterprise grade issue and ticket tracking system

HelpCrunch logo HelpCrunch

HelpCrunch Live Chat: Turn prospects into customers, drive sales and improve retention with a rich toolbox combining modern live chat, in-app messenger, email marketing, CRM and marketing automation.
  • Request Tracker Landing page
    Landing page //
    2023-07-30
  • HelpCrunch Landing page
    Landing page //
    2023-03-15

Request Tracker videos

+ Add

Introduction to Request Tracker (RT)

More videos:

  • Review - Deploying Request Tracker

HelpCrunch videos

+ Add

HelpCrunch Review: A Multi-Channel Communication Center for Your Online Business

More videos:

  • Review - Your Support Team Won't Be In A Bind With HelpCrunch (Onboarding and Review)
  • Review - HelpCrunch - Ultimate Customer Success Software

Category Popularity

0-100% (relative to Request Tracker and HelpCrunch)

Request Tracker

HelpCrunch

Customer Support
17 17%
Customer Support
83% 83
Help Desk
23 23%
Help Desk
77% 77
Customer Service
100 100%
Customer Service
0% 0
Live Chat
0 0%
Live Chat
100% 100

User comments

Share your experience with using Request Tracker and HelpCrunch. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Request Tracker and HelpCrunch

Request Tracker Reviews

We have no reviews of Request Tracker yet.
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HelpCrunch Reviews

"Pay 880$ per month" - Intercom
I used Helpcrunch for a bit before moving to Intercom's startup plan. I think it's very close to Crisp, might be worth a look.
Source: www.indiehackers.com
What are alternatives to LiveChat?
You can read a comprehensive comparison of HelpCrunch and LiveChat here. In a nutshell, here are some areas where HelpCrunch can become your favorite tool over any other alternative:
Source: www.quora.com
Looking for a better alternative to LiveChat?
Localize your HelpCrunch widget for different markets, customize its size&color, change button style, wallpapers, add your company logo, and much more. With over 20 customization options, our chat widget can easily become a natural part of your unique brand and increase website conversions by over 70%.
Source: helpcrunch.com

Social recommendations and mentions

Based on our record, Request Tracker seems to be more popular. It has been mentiond 21 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Request Tracker mentions (21)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 7 months ago
  • Shelf – open-source asset management software
    Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 10 months ago
  • Ticketing Systems
    I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 10 months ago
  • Open source employee management and help ticket system?
    We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: 11 months ago
  • FastCGI issue with Nginx on Rocky Linux 9
    I am in the process of setting up Request Tracker on Rocky 9.1. I am using Nginx as my web server. I need to use FastCGI to hand off the web requests from the Nginx frontend to the RT Perl backend via FastCGI. I have followed the manual install instructions on the RT wiki to do this however it does not work. Nginx is complaining there is no FastCGI server to connect to. Source: about 1 year ago
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HelpCrunch mentions (0)

We have not tracked any mentions of HelpCrunch yet. Tracking of HelpCrunch recommendations started around Mar 2021.

What are some alternatives?

When comparing Request Tracker and HelpCrunch, you can also consider the following products

osTicket - osTicket is a widely-used open source support ticket system.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zammad - The Zammad - Help Desk and Ticket System - Community Page

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Redmine - Flexible project management web application

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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