Software Alternatives, Accelerators & Startups

PFSweb VS EspoCRM

Compare PFSweb VS EspoCRM and see what are their differences

PFSweb logo PFSweb

PFS is a Global eCommerce Solutions Provider delivering consulting, technology, operations & digital agency services to create commerce without compromise.

EspoCRM logo EspoCRM

EspoCRM is open source CRM (Customer Relationship Management) software that allows you to see, enter and evaluate all your company relationships regardless of the type.
  • PFSweb Landing page
    Landing page //
    2023-09-13
  • EspoCRM Landing page
    Landing page //
    2022-08-05

EspoCRM is a web-based application designed with the needs of startups, small and mid-size companies in mind. The software offers a wide range of features for automating every aspect of your business - from simple management of customer interactions and monitoring of the deal progress to advanced reporting and business process automation. It creates a unique and collaborative working environment for your employees with access all the necessary data at any time and from any place.

PFSweb

Website
pfsweb.com
$ Details
-
Platforms
-
Release Date
-

EspoCRM

$ Details
free
Platforms
REST API PHP JavaScript NGINX
Release Date
2014 February

PFSweb features and specs

  • Comprehensive E-Commerce Solutions
    PFSweb offers a wide range of services including order management, customer care, fulfillment, and digital agency services, making it a one-stop solution for businesses looking to streamline their e-commerce operations.
  • Scalability
    PFSweb's services are highly scalable, making it suitable for both small businesses looking to grow and large enterprises needing robust support for high transaction volumes.
  • Customization and Flexibility
    The company provides tailored solutions to meet specific client needs and adapt to different industries, enhancing the overall effectiveness of their e-commerce strategies.
  • Industry Expertise
    PFSweb has extensive experience and expertise across various sectors such as retail, health and beauty, and consumer goods, providing valuable insights and best practices to clients.

Possible disadvantages of PFSweb

  • Cost
    The comprehensive and customized nature of PFSweb's services might translate to higher costs, which may not be suitable for startups or very small businesses operating on limited budgets.
  • Complexity
    Given the breadth of services offered, clients may find the initial setup and integration process complex and time-consuming, requiring significant initial resources and planning.
  • Dependency on Third-Party Services
    Relying on PFSweb may increase dependency on third-party services which could result in less direct control over certain e-commerce functionalities and potential challenges with integration.
  • Potential for Over-Customization
    The flexibility and customization offered might lead to overly complex solutions that can be harder to manage and maintain over time, potentially creating future obstacles when scaling or altering business strategies.

EspoCRM features and specs

  • Sales management
    Quotes, Sales Orders, Invoices
  • Marketing Automation
    Campaigns, Email Templates, Target Lists
  • Customer Support
    Customer Portals
  • Inventory Managment
    Products & Product Catalogs
  • Telephony
    Voip Integration, Voice Messages, Inbound & Outbound Calls
  • Team Collaboration
    Real-time Notifications, Stream, Shared Calendars
  • Reports & analytics
    Grid & List Reports, Revenue Forecasts
  • Data Synchronization
    Google Contacts & Calendar, Outlook Contacts & Calendar

Analysis of EspoCRM

Overall verdict

  • EspoCRM is a robust and versatile CRM solution that is well-suited for organizations looking for an open-source option with customizable features. It is generally positively reviewed for its ease of use and the value it provides at a competitive cost.

Why this product is good

  • EspoCRM is considered a good choice because it offers a user-friendly interface, a variety of features that cater to small and medium-sized businesses, and it is highly customizable. It allows businesses to manage their relationships and automate workflows effectively. Additionally, it is open-source, which provides flexibility in terms of development and integration with other tools and systems.

Recommended for

  • Small to medium-sized businesses
  • Organizations looking for an open-source CRM solution
  • Companies requiring a customizable CRM system
  • Businesses that need workflow automation and efficient relationship management
  • Teams looking for an easy-to-use interface with good community and support options

PFSweb videos

PFSweb Employee Reviews - Q3 2018

More videos:

  • Review - Adiรณs PFSweb
  • Review - PFSweb's CEO and Office Environment - Q1 2019

EspoCRM videos

Using EspoCRM

More videos:

  • Review - EspoCRM - General Overview | CRM
  • Review - Workflow in EspoCRM | Powerful Automation in your Business

Category Popularity

0-100% (relative to PFSweb and EspoCRM)
CRM
9 9%
91% 91
Project Management
100 100%
0% 0
Sales
0 0%
100% 100
Invoicing
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare PFSweb and EspoCRM

PFSweb Reviews

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EspoCRM Reviews

  1. oliverkalish
    Open-source solution that truly meets your needs

    Weโ€™ve been using EspoCRM for over a year already and so far it has met all of our needs. The ability to shape the system around our work processes has been the biggest advantage for us. Weโ€™ve customized fields, layouts, and even created new entities using Entity Manager without touching the code. The interface is clean and new team members pick it up quickly. We mainly use it for managing leads, tracking opportunities, sending mass emails, and automating follow-ups. The automation has saved us a lot of manual effort and reduced mistakes.

    ๐Ÿ Competitors: HubSpot, Vtiger Sales
  2. Jerry Hamilton
    ยท Marketing Manager ยท
    A convenient CRM platform for lead management and marketing

    We use EspoCRM to solve many tasks. In particular, the marketing department actively uses this platform for lead storage, contact management and email automation.

    ๐Ÿ Competitors: Zoho CRM, HubSpot CRM
    ๐Ÿ‘ Pros:    A wide range of tools|Customization and automation capabilities|An active community
    ๐Ÿ‘Ž Cons:    A limited list of integrations with popular services and apps

What are some alternatives?

When comparing PFSweb and EspoCRM, you can also consider the following products

Javelin Group - Javelin Group, part of Accenture Strategy, provides strategy consulting and digital transformation services to the worldโ€™s leading retailers and consumer brands.

Less Annoying CRM - A simple customer relationship manager made just for small businesses. Manage contact info, track leads, and never miss a follow-up.

Alpha Solutions - Alpha Solutions is one of the leading development houses with expertise in digital commerce. We develop advanced solutions and provide digital business know-how that makes e-commerce simple.

Pipedrive - Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams.

Silverline - Silverline is a Salesforce Platinum Partner offering strategic Advisory services, Salesforce implementation, Salesforce Managed Services, and more.

Zoho CRM - Omnichannel CRM for Businesses of all sizes