Freshdesk VS pfSense

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

pfSense Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

pfSense mentions (10)

• Need some help on setting up home network

  Https://pfsense.org (netgate hardware is used in businesses). Source: about 1 year ago

• Is pfsense.org down, or is it just me?

  I am having trouble seeing available packages, updating pkg, or getting a response from pfsense.org. Is anyone else seeing this or am I going to spend the rest of my day chasing bugs? Source: over 1 year ago

• Help with VLAN

  From the PIA Client to pfsense.org PING pfsense.org (208.123.73.69) from 10.6.112.128: 56 data bytes 64 bytes from 208.123.73.69: icmp_seq=0 ttl=49 time=49.455 ms 64 bytes from 208.123.73.69: icmp_seq=1 ttl=49 time=51.927 ms 64 bytes from 208.123.73.69: icmp_seq=2 ttl=49 time=49.333 ms 64 bytes from 208.123.73.69: icmp_seq=3 ttl=49 time=49.133 ms 64 bytes from 208.123.73.69: icmp_seq=4 ttl=49 time=49.027 ms ... Source: over 1 year ago

• Can Surveillance Station record offsite cameras ?

  The above setup is critical to a reliable system. I'd use enterprise quality routers for a store and home connection. I personally use https://pfsense.org but there are many to choose from and several open source. Source: over 1 year ago

• Exposing Synology to web: best/practical practices?

  What I would do is put that thing in DMZ and install a good router behind it like https://www.pfsense.org. No affiliation, just been my router for many years. There's also it's sibling https://opnsense.org. There are many, just get a enterprise quality router. Source: over 1 year ago