Software Alternatives, Accelerators & Startups

Opera VS LiveAgent

Compare Opera VS LiveAgent and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Opera logo Opera

Opera is a browser with innovative features, speed and security.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Opera Landing page
    Landing page //
    2023-08-20
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Opera

Website
opera.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Startup details
Country
Norway

Opera features and specs

  • Speed
    Opera is known for its fast browsing experience due to its optimized browsing engine and efficient resource management.
  • Built-in VPN
    Opera includes a free, unlimited VPN service, providing users with increased privacy and security by masking their IP addresses.
  • Battery Saver
    The browser features a battery saver mode that extends the battery life of laptops by reducing the browser's power consumption.
  • Ad Blocker
    Opera has an integrated ad blocker that enhances browsing speed and user experience by blocking intrusive ads.
  • Customizable Interface
    Users can personalize their browsing experience with a variety of themes and workspace options to suit their preferences.
  • Opera Turbo
    This feature compresses data to make web pages load faster, especially useful for those with slower internet connections.
  • Sidebar Integration
    Opera's sidebar allows quick access to social media, messaging apps, and other tools, enhancing multitasking and productivity.

Possible disadvantages of Opera

  • Market Share
    Opera has a smaller user base compared to other major browsers like Chrome and Firefox, which can lead to less community support and fewer extensions.
  • Extension Support
    Though Opera supports Chrome extensions, the overall availability and variety of native Opera extensions are limited compared to its competitors.
  • Sync Issues
    Some users have reported occasional problems with syncing data across devices, which can be inconvenient for those who rely on seamless access to their bookmarks and settings.
  • Compatibility
    Certain websites and web applications may not be fully optimized for Opera, potentially leading to compatibility issues.
  • Privacy Concerns
    Despite its built-in VPN, some users are cautious about Opera's privacy policies, especially given its ownership by a Chinese consortium.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of Opera

Overall verdict

  • Opera is a solid choice for users looking for a fast and feature-rich browsing experience. Its unique offerings, such as the VPN and built-in ad blocker, set it apart from other browsers. However, for users heavily invested in the Google ecosystem, Chrome might still be preferable.

Why this product is good

  • Opera is a web browser known for its speed, innovative features, and user-friendly interface. It includes an integrated ad blocker, a free VPN for enhanced security, and a battery saver mode for extended mobile browsing. Additionally, Opera is based on the Chromium engine, providing compatibility with most web standards and extensions.

Recommended for

  • Users who prioritize speed and memory efficiency.
  • Those looking for integrated privacy features like VPN and ad blocking.
  • Individuals who prefer customization options offered by a variety of extensions and themes.
  • Users who frequently switch between desktop and mobile browsing and want a seamless experience.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Opera videos

Opera VPN Review: Walkthrough, Speed Test (and ๐Ÿšฉ#1 Weakness ๐Ÿšฉ)

More videos:

  • Review - Opera Browser | Review
  • Review - Opera GX Browser - Is It Any Good?

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Opera and LiveAgent)
Web Browsers
100 100%
0% 0
Customer Support
0 0%
100% 100
Security & Privacy
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions & Answers

As answered by people managing Opera and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Opera and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Opera and LiveAgent

Opera Reviews

Brave Alternative - 8 Privacy-Focused and Reliable Options
Both Opera and Brave support a wide range of extensions, but with Opera, youโ€™ll require fewer third-party extensions as most features are in-built.
Source: mspoweruser.com
List of 10 Best Ad Blockers in 2024
Opera VPN: Opera VPN is a premium ad blocker that also includes a VPN service. It costs $3.99 per month or $39.99 per year.
Top browsers: features, comparison and stats (2022)
Opera is the fifth most popular web browser; it currently holds 2.4% of the web browser market share. It was released in 1995 by Opera. So, it is one of the oldest web browsers which is still actively developed. The Opera web browser is based on Chromium, Googleโ€™s free and open source software project.
6 Best Browser Alternatives to Google Chrome
Because it is built on Chromium, Opera supports Chrome extensions, so the transition away from Google should be a smooth one. I particularly love Operaโ€™s battery saver feature, which promises to improve battery life by up to 35%. When it comes to the user experience, Opera is a pretty straightforward browser with a clean user interface featuring a handy sidebar and some...
Source: gizmodo.com
The best web browsers for 2022
Opera also features a built-in โ€œStashโ€ for saving pages to read later. Thereโ€™s no need to sign up for a Pocket or Evernote account to save a page for later reading. Similarly, Opera features a speed-dial menu that puts all your most frequently visited pages in one place. Google Chrome also does this, but only on a blank new tab. Finally, Opera has a built-in unlimited VPN...

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Opera seems to be more popular. It has been mentiond 23 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Opera mentions (23)

  • Can anyone tell what is this?
    This is not opera.com it's "api2 dot com" so it's a malware site posing as an opera one by including opera in its name. I had a popup like this. It opened every time I opened the browser. Turned out it was coming from a video downloader extension. Source: about 3 years ago
  • Is there a way to download the official browser through a torrent or a mirror link?
    The opera.com domain is banned where I live but I still want to download the browser without a VPN (because those are also banned). Is there a torrent link or an alternative/mirror link where I can download the latest Opera One release? Thanks! Source: about 3 years ago
  • Opera Adblocker pinging opera.com?
    Apparently it "urgently needed to be removed off the network" (bullshit, you could've blocked opera.com, dumbass) I don't see why its so bad to have one kid with an unmanaged browser, like seeing "your browser is managed by your organisation" sucks enough. They disabled basically everything good about Chrome, for a time, they locked down the performance tab so we couldn't even use battery saver. Source: about 3 years ago
  • Opera Adblocker pinging opera.com?
    One day, I got called to my Deputy Principal's (Dep. For short) office because my laptop was doing wacky shit to the network. He informs me that my laptop had sent 64k pings to opera.com. It was about the 2nd term, we receive new laptops every couple of years. He first told me about my searches for a VPN, which I guess is on me. But when he brings up the 64k pings, he tells me whatever the app is doing it has to... Source: about 3 years ago
  • How big is the chance of getting malware while downloading roms?
    I use uBlock Origin on Chrome but it is available for Opera GX as well. You install it by finding uBlock Origin in addons section of opera.com and then clicking the "Add to Opera" button. Source: about 3 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Opera and LiveAgent, you can also consider the following products

Brave - Fast and secure, ad and tracker blocking browser.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Google Chrome - Google Chrome is a fast, secure, and free web browser, built for the modern web. Give it a try on your desktop today.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Mozilla Firefox - Get the browsers that put your privacy first โ€” and always have

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.