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Microsoft IIS VS Zendesk

Compare Microsoft IIS VS Zendesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
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Microsoft IIS logo Microsoft IIS

Internet Information Services is a web server for Microsoft Windows

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Microsoft IIS Landing page
    Landing page //
    2023-01-25
  • Zendesk Landing page
    Landing page //
    2024-05-06

Microsoft IIS features and specs

  • Integration with Windows Server
    Since IIS is developed by Microsoft, it offers seamless integration with Windows Server, leveraging features like Active Directory, .NET Framework, and PowerShell for enhanced performance and manageability.
  • User-Friendly Interface
    IIS features a graphical user interface (GUI) that simplifies the server setup and management process, making it easier for administrators to configure and maintain web applications.
  • Extensive Documentation and Support
    Being a product from Microsoft, IIS offers comprehensive documentation, extensive online resources, and professional technical support, which can be highly beneficial for enterprise users.
  • Security Features
    IIS includes various built-in security features, such as dynamic IP restrictions, request filtering, application pooling, and integration with Windows authentication, making it a secure choice for hosting web applications.
  • Performance and Scalability
    IIS is optimized for performance and can effectively handle multiple requests and high-traffic websites. It also supports load balancing and server farms to enhance scalability.

Possible disadvantages of Microsoft IIS

  • Cost Considerations
    Unlike some other web servers that are open-source and free, IIS may incur licensing costs as it requires a Windows Server license, making it potentially expensive for small-scale deployments.
  • Platform Dependency
    IIS runs exclusively on the Windows platform, which can be a limitation for organizations that use a diverse set of operating systems or prefer open-source ecosystems like Linux.
  • Complex Configuration for Advanced Features
    While IIS offers a user-friendly interface for basic setups, configuring advanced features may require considerable expertise and can become complex, particularly for those unfamiliar with Microsoft's environment.
  • Performance Overheads
    IIS may introduce performance overhead due to the multiple layers of abstraction and integration with Windows features, which can affect performance in some high-demand scenarios compared to lightweight, minimalist web servers.
  • Lower Community Support
    Open-source web servers like Apache and Nginx have large, active communities that contribute to continuous improvement and troubleshooting. IIS, being a proprietary product, has a smaller community in comparison.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Microsoft IIS videos

+ Add

Analyzing Microsoft IIS Web Logs - Part 1

More videos:

  • Review - My SEO Video 2017 Microsoft IIS SEO Toolkit

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Microsoft IIS and Zendesk)

Microsoft IIS

Zendesk

Web And Application Servers
100 100%
Web And Application Servers
0% 0
Customer Support
0 0%
Customer Support
100% 100
Web Servers
100 100%
Web Servers
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Microsoft IIS and Zendesk

Microsoft IIS Reviews

Apache, IIS, NGINX, GWS : What’s Your Choice?
Utilizing a specific type of virtual or physical server determines the type of web server software you use. If you prefer Microsoft, then you will prefer to use IIS (Internet Information Services / Server) by Microsoft as your primary web server application solution. If you use Linux distribution, you have other alternatives like Apache, NGINX and LiteSpeed.
Source: www.milesweb.in
What Is the Most Popular Web Server Application in 2021?
Despite being bundled with most modern Microsoft software, IIS loses out to Apache on its own devices. The main selling point here is performance. While IIS has kept up with Apache in recent times, Apache has historically been performing much better, which still gives it an edge over IIS.
Source: digitalintheround.com

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Microsoft IIS mentions (0)

We have not tracked any mentions of Microsoft IIS yet. Tracking of Microsoft IIS recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing Microsoft IIS and Zendesk, you can also consider the following products

Apache HTTP Server - Apache httpd has been the most popular web server on the Internet since April 1996

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Apache Tomcat - An open source software implementation of the Java Servlet and JavaServer Pages technologies

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

LiteSpeed Web Server - LiteSpeed Web Server (LSWS) is a high-performance Apache drop-in replacement.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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