Software Alternatives, Accelerators & Startups

Microsoft 365 VS Intercom

Compare Microsoft 365 VS Intercom and see what are their differences

Microsoft 365 logo Microsoft 365

Boost your productivity with reliable access anywhere with services like email, calendar, file sharing, meetings, instant messaging, and Office Online

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Microsoft 365 Landing page
    Landing page //
    2022-04-16
  • Intercom Landing page
    Landing page //
    2023-07-05

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Microsoft 365 videos

What is Office 365

More videos:

  • Review - The Merger - S3E8 - The Office In Review
  • Review - Performance Review - S2E8 - The Office in Review
  • Review - Checking Out Microsoft Office 365
  • Review - Microsoft Office 365 review: Online, offline, any good?
  • Review - All 9 Seasons of The Office Ranked!
  • Review - 🤷‍♂️ What is Microsoft 365 - Explained
  • Review - Is a Microsoft 365 Subscription Worth It?

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Microsoft 365 and Intercom)
Office Suites
100 100%
0% 0
Customer Support
0 0%
100% 100
Office & Productivity
100 100%
0% 0
CRM
0 0%
100% 100

User comments

Share your experience with using Microsoft 365 and Intercom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Microsoft 365 and Intercom

Microsoft 365 Reviews

  1. Always backup your Office 365 data

    Microsoft Office 365 is an amazing software that helps companies establish their business, so a backup is a must since Microsoft is not offering the proper backup.

    🏁 Competitors: Google Docs
    👍 Pros:    Great set of functions
    👎 Cons:    No backup

112 Best Chrome Extensions You Should Try (2021 List)
Office Editing For Docs, Sheets & Slides is an offline chrome extension that helps you edit Microsoft Word, Excel, and Powerpoint files without Office installed on your PC. It opens Docx and other files in a new tab instead of downloading them locally.
The BEST Email Hosting Providers for Small Business in 2021
There are 4 deployment steps to set up an account on Microsoft 365 Business. The initial step is acquiring a subscription and assigning Microsoft 365 Business licenses to the user. Then you use the set-up wizard to configure the account. Once you install the Office apps on your devices, the final step is to prepare your PCs by using the Windows AutoPilot.

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Social recommendations and mentions

Based on our record, Microsoft 365 should be more popular than Intercom. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Microsoft 365 mentions (12)

  • Need to count calls on certain days in certain time slots
    Yes it does change, will not work for 2016, but it works for excel online at office.com, which is free with a microsoft account. Source: 6 months ago
  • Change SharePoint Start Page for All
    When our users go to office.com, login and click the waffle for SharePoint, I want to change this landing page. Right now, it goes to https://ourdomain.sharepoint.com/_layouts/15/sharepoint.aspx and once users are in SP, if they ever click the home button it will direct them to this page as well. I want to change this to a new site we created that makes browsing our sites and sharing information/events much... Source: 6 months ago
  • Has anyone seen same behavior with AAD laptops reaching out to internal DCs on ports 88, 389, and 445
    Authentication happens through a 3rd party so when we try to login to office.com with our company accounts it redirect us to this 3rd party company that handles our logins. Source: 6 months ago
  • Where is the Copilot in Excel?
    I've looked in office.com (using Chrome) and Excel 365 for Mac (Version 16.79). Nothing in the top-right corner except "Analyze Data". And when I try to search for in the the Tell Me or Help menu, it acts like it has no idea what Copilot is. Source: 6 months ago
  • Autopilot "other user" login. Also "incorrect password".
    The password change goes through fine though. We can verify this by going to office.com on another laptop. Source: 7 months ago
View more

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing Microsoft 365 and Intercom, you can also consider the following products

LibreOffice - Free office suite, open source, and compatible with .doc, .docx, .xls, .xlsx, .ppt, .pptx files. Updated regularly – download for free. Originally based on OpenOffice.org.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Apache OpenOffice - Apache OpenOffice is an open source, office document productivity suite.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Google Workspace - Google's encompassing suite of cloud-based business apps.

Drift - A messaging app that helps you grow your business.