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LiveChat VS TextNow

Compare LiveChat VS TextNow and see what are their differences

LiveChat

LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

LiveChat Landing page
Rating
0 reviews
Pricing
Paid Free trial $20 / Monthly (1 agent)
Alternatives Is it good?
TextNow

TextNow is a mobile virtual network operator (MVNO) that provides a free phone service to users by using other cellular networks coverage.

TextNow Landing page
Rating
0 reviews
Alternatives Is it good?
Trexinet
Managed AI answering service for home-service businesses. Every call answered 24/7, callers qualified, jobs booked straight onto your calendar. Fully managed setup — we build and tune the call flows. $59/mo + 5¢/min, free 2-week pilot, no contract. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, LiveChat seems to be more popular. It has been mentioned 2 times since March 2021.

social mentions
2 vs 0
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 166

Base details

Website, pricing, platforms and company facts side by side.

LiveChat
TextNow
Website livechat.com enflick.com
Pricing
Paid Free trial $20 / Monthly (1 agent) Official pricing
—
Platforms
Browser iOS Windows Mac OSX Linux REST API JavaScript Wordpress Shopify Magento Android +8
—
Company Startup from Poland · 2002 —
Listed in
Live Chat Customer Support Customer Service CRM +1
Communication Group Chat & Notifications Social & Communications Instant Messaging +1

Features and specs

What each product offers, as listed by its team.

LiveChat 5 features
TextNow 4 features
  • Easy to Use
    LiveChat offers a user-friendly interface that is easy to navigate even for beginners, making it simple to set up and use.
  • Integration Options
    The platform supports a wide range of integrations with other popular tools such as CRM systems, email marketing services, and ecommerce platforms.
  • Real-time Monitoring
    It provides real-time visitor monitoring, enabling you to see who is on your website and engage with them proactively.
  • Multichannel Support
    LiveChat allows communication not just through chat, but also email, social media, and other channels, offering a unified customer support experience.
  • Data Analytics and Reporting
    Comprehensive analytics and reporting features help businesses track performance, gather insights, and improve their customer service strategy.

Possible disadvantages

  • Price
    LiveChat can be relatively expensive compared to some other chat services, which may be a concern for small businesses or startups with tight budgets.
  • Limited Free Plan
    The free plan offered by LiveChat has limited features and functionalities, making it less beneficial for businesses that are not ready to invest in the paid plans.
  • Customization Limitations
    While LiveChat offers customization options, they may not be as extensive as some users might require for special needs or unique branding requirements.
  • Learning Curve for Advanced Features
    Some of the more advanced features and integrations can have a learning curve, requiring time and effort to fully leverage.
  • Overwhelming for Small Teams
    The extensive features and options might be overwhelming for small teams who may not need all the functionalities provided.
  • Free Communication
    TextNow offers free texting and calling services using a WiFi connection, which can significantly reduce communication costs for users without traditional cellular plans.
  • Versatile Platform
    They provide apps for both iOS and Android, as well as a web-based interface, giving users flexibility in how they send texts and make calls.
  • Voicemail and Number Porting
    TextNow includes features like voicemail and the ability to port an existing phone number, making the transition to their service more seamless.
  • Ad-Supported Free Version
    Users can opt for a free tier that is ad-supported, providing essential services without any cost.

Possible disadvantages

  • Advertisement Intrusion
    The free version comes with advertisements, which can be disruptive and diminish the user experience.
  • Caller ID Limitations
    The caller ID may not display correctly or may appear as 'Unknown' when calling, which could be problematic in professional or urgent situations.
  • Quality of Calls
    Call quality might not be consistent, especially when relying on a weaker or less stable WiFi connection.
  • Privacy Concerns
    As with many free services, there are concerns regarding user data privacy, since the service is ad-supported which may involve data sharing with third-party advertisers.

Analysis

An editorial look at what each product does well and who it suits.

LiveChat
TextNow

Overall verdict

  • LiveChat is a reliable and efficient choice for businesses seeking to enhance their customer service capabilities and engagement. Its comprehensive features and integrations make it one of the leading live chat solutions on the market.

Why this product is good

  • LiveChat is considered a good tool for businesses looking to offer real-time customer support. It provides an intuitive user interface, robust features including chat customization, analytics, multi-channel support, and CRM integrations. It helps improve customer satisfaction by allowing for quick resolutions and personalized interactions.

Recommended for

    LiveChat is highly recommended for businesses of all sizes that wish to improve their customer support operations. It's particularly beneficial for eCommerce platforms, SMEs, and large enterprises looking to increase sales through enhanced customer communication and support.

Overall verdict

  • Whether TextNow is good for you depends on your specific needs. It is generally well-regarded for those seeking budget-friendly telecommunications solutions. However, some users may experience issues related to customer service or occasional call quality, which can be significant depending on personal priorities.

Why this product is good

  • TextNow is a popular communication app offering free and low-cost phone services. It provides users with the ability to make calls, send texts, and access voicemail without a traditional cell phone plan. Many users appreciate its affordability, flexibility, and no-contract nature. Its additional features, such as Wi-Fi calling and compatibility with both iOS and Android devices, contribute to its appeal.

Recommended for

    TextNow is recommended for individuals looking for a cost-effective alternative to traditional cell phone plans, people who primarily use Wi-Fi for communication, and those who need a secondary phone number for privacy or business purposes.

Videos

Walkthroughs and reviews on video.

LiveChat 3 videos + Add
TextNow 3 videos + Add

LiveChat Demo: All Features You Must Know in LiveChat!

More videos

  • Tutorial - LiveChat Product Tour: See How Easy It Is To Use Live Chat!
  • Tutorial - Setting Up LiveChat

TextNow Review

More videos

  • Review - TextNow Wireless Mini Review
  • Review - My TextNow Wireless Experience Update Early 2019- Is It Worth it?

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveChat
TextNow
100% 100%
Customer Support
0% 0%
0% 0%
Communication
100% 100%
100% 100%
Live Chat
0% 0%
0% 0%
Group Chat & Notifications
100% 100%

User comments

Share your experience with using LiveChat and TextNow. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveChat no reviews yet
TextNow no reviews yet

View more

We have no reviews of TextNow yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveChat 2 mentions
TextNow 0 mentions
  • Suggestion for a live chat on WordPress website
    Some of it is going to depend on your budget and needs. Many (most?) livechat providers offer WP functionality. For example, livechat.com has a free WP plugin to offer livechat on WP sites:. Source: over 4 years ago
  • Concerns regarding my first professional project
    I am free to use any existing library or whatnot, what I was wondering is how easy it is to implement and deploy. I'm not being asked to build a full live chat from scratch, just try and implement a solution that won't add monthly... Source: over 5 years ago

Tracking TextNow since Mar 2021.

Alternatives to LiveChat and TextNow

When comparing LiveChat and TextNow, you can also consider the following products.

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