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LiveChat VS Steps

Compare LiveChat VS Steps and see what are their differences

LiveChat

LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

LiveChat Landing page
Rating
0 reviews
Pricing
Paid Free trial $20 / Monthly (1 agent)
Alternatives Is it good?
S
Steps

A steps app that promotes some competition

Steps Landing page
Rating
0 reviews
Alternatives Is it good?
SetMe
Remote support software that just works. Securely access attended or unattended computers from anywhere. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, LiveChat seems to be more popular. It has been mentioned 2 times since March 2021.

social mentions
2 vs 0
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 93

Base details

Website, pricing, platforms and company facts side by side.

LiveChat
S
Steps
Website livechat.com steps.im
Pricing
Paid Free trial $20 / Monthly (1 agent) Official pricing
—
Platforms
Browser iOS Windows Mac OSX Linux REST API JavaScript Wordpress Shopify Magento Android +8
—
Company Startup from Poland · 2002 —
Listed in
Live Chat Customer Support Customer Service CRM +1
Health And Fitness Sport & Health iPhone Health & Wellness +1

Features and specs

What each product offers, as listed by its team.

LiveChat 5 features
S
Steps 4 features
  • Easy to Use
    LiveChat offers a user-friendly interface that is easy to navigate even for beginners, making it simple to set up and use.
  • Integration Options
    The platform supports a wide range of integrations with other popular tools such as CRM systems, email marketing services, and ecommerce platforms.
  • Real-time Monitoring
    It provides real-time visitor monitoring, enabling you to see who is on your website and engage with them proactively.
  • Multichannel Support
    LiveChat allows communication not just through chat, but also email, social media, and other channels, offering a unified customer support experience.
  • Data Analytics and Reporting
    Comprehensive analytics and reporting features help businesses track performance, gather insights, and improve their customer service strategy.

Possible disadvantages

  • Price
    LiveChat can be relatively expensive compared to some other chat services, which may be a concern for small businesses or startups with tight budgets.
  • Limited Free Plan
    The free plan offered by LiveChat has limited features and functionalities, making it less beneficial for businesses that are not ready to invest in the paid plans.
  • Customization Limitations
    While LiveChat offers customization options, they may not be as extensive as some users might require for special needs or unique branding requirements.
  • Learning Curve for Advanced Features
    Some of the more advanced features and integrations can have a learning curve, requiring time and effort to fully leverage.
  • Overwhelming for Small Teams
    The extensive features and options might be overwhelming for small teams who may not need all the functionalities provided.
  • Easy Learning Curve
    Steps provides a user-friendly interface that simplifies the process of creating workflows, making it accessible even to those with minimal technical expertise.
  • Integration Capabilities
    The platform offers extensive integration options with various other tools and services, allowing seamless connectivity and data transfer between applications.
  • Automation Efficiency
    Steps facilitates automation of repetitive tasks, increasing efficiency and freeing up time for users to focus on more critical activities.
  • Collaboration Features
    It includes collaboration tools that enable teams to work together effectively, improving communication and project management.

Possible disadvantages

  • Limited Advanced Features
    While suitable for basic workflows, Steps may lack some of the advanced features that power users or large enterprises might require.
  • Pricing Structure
    The cost of using Steps can be a consideration for some users, especially if pricing is tiered or usage-based, potentially leading to higher expenses.
  • Customization Constraints
    Some users might find the range of customization limited, restricting the ability to tailor workflows or processes to specific business needs.
  • Learning Resource Scarcity
    There may be limited resources available for learning and mastering Steps, which could impede new users from fully leveraging the tool.

Analysis

An editorial look at what each product does well and who it suits.

LiveChat
S
Steps

Overall verdict

  • LiveChat is a reliable and efficient choice for businesses seeking to enhance their customer service capabilities and engagement. Its comprehensive features and integrations make it one of the leading live chat solutions on the market.

Why this product is good

  • LiveChat is considered a good tool for businesses looking to offer real-time customer support. It provides an intuitive user interface, robust features including chat customization, analytics, multi-channel support, and CRM integrations. It helps improve customer satisfaction by allowing for quick resolutions and personalized interactions.

Recommended for

    LiveChat is highly recommended for businesses of all sizes that wish to improve their customer support operations. It's particularly beneficial for eCommerce platforms, SMEs, and large enterprises looking to increase sales through enhanced customer communication and support.

No analysis of Steps yet.

Videos

Walkthroughs and reviews on video.

LiveChat 3 videos + Add
S
Steps 3 videos + Add

LiveChat Demo: All Features You Must Know in LiveChat!

More videos

  • Tutorial - LiveChat Product Tour: See How Easy It Is To Use Live Chat!
  • Tutorial - Setting Up LiveChat

Vocal Coach Reacts to Steps 'What The Future Holds'

More videos

  • Review - Stokke Steps vs. Stokke Tripp Trapp | High Chairs | Best Baby Gear 2022 | Magic Beans Reviews
  • Review - I Walked 10,000 Steps Every Day for a Month Without Dieting | Before and After Results | Weight loss

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveChat
S
Steps
100% 100%
Customer Support
0% 0%
0% 0%
Health And Fitness
100% 100%
100% 100%
Live Chat
0% 0%
0% 0%
iPhone
100% 100%

User comments

Share your experience with using LiveChat and Steps. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveChat no reviews yet
S
Steps no reviews yet

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We have no reviews of Steps yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveChat 2 mentions
S
Steps 0 mentions
  • Suggestion for a live chat on WordPress website
    Some of it is going to depend on your budget and needs. Many (most?) livechat providers offer WP functionality. For example, livechat.com has a free WP plugin to offer livechat on WP sites:. Source: over 4 years ago
  • Concerns regarding my first professional project
    I am free to use any existing library or whatnot, what I was wondering is how easy it is to implement and deploy. I'm not being asked to build a full live chat from scratch, just try and implement a solution that won't add monthly... Source: over 5 years ago

Tracking Steps since Mar 2021.

Alternatives to LiveChat and Steps

When comparing LiveChat and Steps, you can also consider the following products.

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