Software Alternatives & Startups
Register | Login

LiveChat VS Pingboard

Compare LiveChat VS Pingboard and see what are their differences

LiveChat

LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

LiveChat Landing page
Rating
0 reviews
Pricing
Paid Free trial $20 / Monthly (1 agent)
Alternatives Is it good?
Pingboard

Pingboard is the employee experience suite for growing companies that put their people first.

Pingboard Landing page
Rating
0 reviews
Pricing
Paid Free trial $149 / Monthly (Basic Plan, 20 Users)
Alternatives Is it good?
BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Pingboard might be a bit more popular than LiveChat. We know about 2 links to it since March 2021 and only 2 links to LiveChat.

social mentions
2 vs 2
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 227

Base details

Website, pricing, platforms and company facts side by side.

LiveChat
Pingboard
Website livechat.com pingboard.com
Pricing
Paid Free trial $20 / Monthly (1 agent) Official pricing
Paid Free trial $149 / Monthly (Basic Plan, 20 Users) Official pricing
Platforms
Browser iOS Windows Mac OSX Linux REST API JavaScript Wordpress Shopify Magento Android +8
Web Android iOS
Company Startup from Poland · 2002 2013
Listed in
Live Chat Customer Support Customer Service CRM +1
Org Charts Employee Engagement Employee Directory Employee Survey Peer Recognition Employee Onboarding Diagrams HR Employee Profiles +6

About LiveChat and Pingboard

In their own words, as submitted to SaaSHub.

LiveChat
Pingboard

No description of LiveChat yet.

From one platform, automate your onboarding experience, build a beautiful org chart, create employee profiles, play games to connect with coworkers, foster better one-on-one meetings, celebrate great work with peer recognition, and uncover ways to deliver a better employee experience with surveys.

Read more about Pingboard

Features and specs

What each product offers, as listed by its team.

LiveChat 5 features
Pingboard 16 features
  • Easy to Use
    LiveChat offers a user-friendly interface that is easy to navigate even for beginners, making it simple to set up and use.
  • Integration Options
    The platform supports a wide range of integrations with other popular tools such as CRM systems, email marketing services, and ecommerce platforms.
  • Real-time Monitoring
    It provides real-time visitor monitoring, enabling you to see who is on your website and engage with them proactively.
  • Multichannel Support
    LiveChat allows communication not just through chat, but also email, social media, and other channels, offering a unified customer support experience.
  • Data Analytics and Reporting
    Comprehensive analytics and reporting features help businesses track performance, gather insights, and improve their customer service strategy.

Possible disadvantages

  • Price
    LiveChat can be relatively expensive compared to some other chat services, which may be a concern for small businesses or startups with tight budgets.
  • Limited Free Plan
    The free plan offered by LiveChat has limited features and functionalities, making it less beneficial for businesses that are not ready to invest in the paid plans.
  • Customization Limitations
    While LiveChat offers customization options, they may not be as extensive as some users might require for special needs or unique branding requirements.
  • Learning Curve for Advanced Features
    Some of the more advanced features and integrations can have a learning curve, requiring time and effort to fully leverage.
  • Overwhelming for Small Teams
    The extensive features and options might be overwhelming for small teams who may not need all the functionalities provided.
  • Interactive Org Chart
  • Employee Directory & Profiles
  • Employee Onboarding Checklists
  • Mobile App
  • HRIS data sync integrations
  • Gamification
  • Printable org charts
  • Dotted line reporting
  • Shared roles
  • Workforce Planning
  • Out of Office Tracking
  • Employee Surveys
  • Peer Recognition
  • 1:1 Meeting Management
  • Slack Integration
  • Teams Integration

Analysis

An editorial look at what each product does well and who it suits.

LiveChat
Pingboard

Overall verdict

  • LiveChat is a reliable and efficient choice for businesses seeking to enhance their customer service capabilities and engagement. Its comprehensive features and integrations make it one of the leading live chat solutions on the market.

Why this product is good

  • LiveChat is considered a good tool for businesses looking to offer real-time customer support. It provides an intuitive user interface, robust features including chat customization, analytics, multi-channel support, and CRM integrations. It helps improve customer satisfaction by allowing for quick resolutions and personalized interactions.

Recommended for

    LiveChat is highly recommended for businesses of all sizes that wish to improve their customer support operations. It's particularly beneficial for eCommerce platforms, SMEs, and large enterprises looking to increase sales through enhanced customer communication and support.

Overall verdict

  • Pingboard is a reliable and effective tool for businesses looking to improve their internal communication and organizational visibility. It combines functional features with ease of use, making it a valuable asset for teams of various sizes.

Why this product is good

  • Pingboard is known for its user-friendly interface and robust features that help in employee directory management, team collaboration, and organizational transparency. It offers tools like org chart layouts, peer recognition, and employee profiles that can enhance communication and understanding within a company. The integration capabilities with other software platforms can also streamline HR processes and improve efficiency.

Recommended for

  • Small to medium-sized businesses seeking better organizational transparency.
  • HR teams aiming to streamline employee information management.
  • Companies looking to enhance team collaboration and communication.
  • Organizations wanting to implement peer recognition and employee engagement programs.

Videos

Walkthroughs and reviews on video.

LiveChat 3 videos + Add
Pingboard 3 videos + Add

LiveChat Demo: All Features You Must Know in LiveChat!

More videos

  • Tutorial - LiveChat Product Tour: See How Easy It Is To Use Live Chat!
  • Tutorial - Setting Up LiveChat

Pingboard Overview (2023)

More videos

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveChat
Pingboard
100% 100%
Customer Support
0% 0%
0% 0%
HR
100% 100%
100% 100%
Live Chat
0% 0%
0% 0%
Org Charts
100% 100%

Questions & Answers

As answered by people managing LiveChat and Pingboard.

How would you describe the primary audience of your product?

Pingboard's answer:

Pingboard is used by professionals in the Human Resources and People Operations departments. Companies have a remote or distributed work environment tend to find the most value from Pingboard. Additionally, companies that use Pingboard or those that want an easier way to see who is who and who does what within their org, help their employees connect with each other, or want to increase employee engagement.

Who are some of the biggest customers of your product?

Pingboard's answer:

  • Demandbase
  • Duolingo
  • SproutSocial
  • Brivo
  • Clear

Why should a person choose your product over its competitors?

Pingboard's answer:

Pingboard is the only org chart solution that is fully customizable AND connects to features for employee engagement such as surveys, peer recognition, onboarding checklists and more.

User comments

Share your experience with using LiveChat and Pingboard. For example, how are they different and which one is better?

Log in or Post with

Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveChat no reviews yet
Pingboard no reviews yet

View more

We have no reviews of Pingboard yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveChat 2 mentions
Pingboard 2 mentions
  • Suggestion for a live chat on WordPress website
    Some of it is going to depend on your budget and needs. Many (most?) livechat providers offer WP functionality. For example, livechat.com has a free WP plugin to offer livechat on WP sites:. Source: over 4 years ago
  • Concerns regarding my first professional project
    I am free to use any existing library or whatnot, what I was wondering is how easy it is to implement and deploy. I'm not being asked to build a full live chat from scratch, just try and implement a solution that won't add monthly... Source: over 5 years ago
  • Visual Org Chart based on Users
    I'm looking for a solution that will provide a visual of my company's org chart using the User object and the Manager field on that object. I'm looking for something comparable to Pingboard but in Salesforce. Source: over 4 years ago
  • Designing Keyboard Accessibility for Complex React Experiences
    Last week was my last week at Pingboard as a UX designer and engineer. I still believe the product includes the world's best org chart solution. Using a mouse, you can quickly drag-and-drop any org structure and employee data stays... - Source: dev.to / over 5 years ago

Alternatives to LiveChat and Pingboard

When comparing LiveChat and Pingboard, you can also consider the following products.

Loading...