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LiveChat VS 7Engage

Compare LiveChat VS 7Engage and see what are their differences

LiveChat

LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Rating
0 reviews
Pricing
Paid Free trial $20 / Monthly (1 agent)
Alternatives Is it good?
7Engage

7Engage is an integrated all-in-one platform

Rating
0 reviews
Alternatives Is it good?
cobwebs.app
Tap a thing and the counter resets. A quiet, local-first day counter for the things you keep meaning to do. No account needed, no spreadsheet. sponsored

Which is more popular?

Based on our record, LiveChat seems to be more popular. It has been mentioned 2 times since March 2021.

social mentions
2 vs 0
Customer Support popularity
99% vs 1%
alternatives listed
240+ vs 6

Base details

Website, pricing, platforms and company facts side by side.

LiveChat
7Engage
Website livechat.com 7engage.com
Pricing
Paid Free trial $20 / Monthly (1 agent) Official pricing
Official pricing
Platforms
Browser iOS Windows Mac OSX Linux REST API JavaScript Wordpress Shopify Magento Android +8
—
Company Startup from Poland · 2002 —
Listed in
Live Chat Customer Support Customer Service CRM +1
Analytics Productivity Link Management Customer Support +1

Features and specs

What each product offers, as listed by its team.

LiveChat 5 features
7Engage 0 features
  • Easy to Use
    LiveChat offers a user-friendly interface that is easy to navigate even for beginners, making it simple to set up and use.
  • Integration Options
    The platform supports a wide range of integrations with other popular tools such as CRM systems, email marketing services, and ecommerce platforms.
  • Real-time Monitoring
    It provides real-time visitor monitoring, enabling you to see who is on your website and engage with them proactively.
  • Multichannel Support
    LiveChat allows communication not just through chat, but also email, social media, and other channels, offering a unified customer support experience.
  • Data Analytics and Reporting
    Comprehensive analytics and reporting features help businesses track performance, gather insights, and improve their customer service strategy.

Possible disadvantages

  • Price
    LiveChat can be relatively expensive compared to some other chat services, which may be a concern for small businesses or startups with tight budgets.
  • Limited Free Plan
    The free plan offered by LiveChat has limited features and functionalities, making it less beneficial for businesses that are not ready to invest in the paid plans.
  • Customization Limitations
    While LiveChat offers customization options, they may not be as extensive as some users might require for special needs or unique branding requirements.
  • Learning Curve for Advanced Features
    Some of the more advanced features and integrations can have a learning curve, requiring time and effort to fully leverage.
  • Overwhelming for Small Teams
    The extensive features and options might be overwhelming for small teams who may not need all the functionalities provided.

No features have been listed yet.

Analysis

An editorial look at what each product does well and who it suits.

LiveChat
7Engage

Overall verdict

  • LiveChat is a reliable and efficient choice for businesses seeking to enhance their customer service capabilities and engagement. Its comprehensive features and integrations make it one of the leading live chat solutions on the market.

Why this product is good

  • LiveChat is considered a good tool for businesses looking to offer real-time customer support. It provides an intuitive user interface, robust features including chat customization, analytics, multi-channel support, and CRM integrations. It helps improve customer satisfaction by allowing for quick resolutions and personalized interactions.

Recommended for

    LiveChat is highly recommended for businesses of all sizes that wish to improve their customer support operations. It's particularly beneficial for eCommerce platforms, SMEs, and large enterprises looking to increase sales through enhanced customer communication and support.

Overall verdict

  • 7Engage is a customer engagement and loyalty platform aimed at helping businesses, particularly in retail and e-commerce, boost customer retention through personalized campaigns, gamification, and rewards. It appears to be a solid choice for businesses looking to build structured loyalty programs, though as with any SaaS platform, suitability depends on specific business needs, budget, and integration requirements.

Why this product is good

  • Offers loyalty and rewards program features to increase customer retention
  • Provides gamification tools to boost user engagement
  • Allows personalized marketing campaigns based on customer behavior
  • Includes analytics and reporting to track engagement metrics
  • Designed for integration with existing e-commerce or CRM systems

Recommended for

  • Retail and e-commerce businesses seeking to improve customer loyalty
  • Marketing teams wanting to implement gamified engagement strategies
  • Companies looking for data-driven personalization in customer campaigns
  • Businesses aiming to reduce churn through structured reward programs
  • Mid-sized to large brands with resources to manage a dedicated engagement platform

Videos

Walkthroughs and reviews on video.

LiveChat 3 videos + Add
7Engage 0 videos + Add

LiveChat Demo: All Features You Must Know in LiveChat!

More videos

  • - LiveChat Product Tour: See How Easy It Is To Use Live Chat!
  • - Setting Up LiveChat

No 7Engage videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveChat
7Engage
99% 99%
Customer Support
1% 1%
100% 100%
Live Chat
0% 0%
0% 0%
Link Management
100% 100%
100% 100%
Customer Service
0% 0%

User comments

Share your experience with using LiveChat and 7Engage. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveChat no reviews yet
7Engage no reviews yet

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We have no reviews of 7Engage yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveChat 2 mentions
7Engage 0 mentions
  • Suggestion for a live chat on WordPress website
    Some of it is going to depend on your budget and needs. Many (most?) livechat providers offer WP functionality. For example, livechat.com has a free WP plugin to offer livechat on WP sites:. Source: over 4 years ago
  • Concerns regarding my first professional project
    I am free to use any existing library or whatnot, what I was wondering is how easy it is to implement and deploy. I'm not being asked to build a full live chat from scratch, just try and implement a solution that won't add monthly... Source: over 5 years ago

Tracking 7Engage since Jan 2023.

Alternatives to LiveChat and 7Engage

When comparing LiveChat and 7Engage, you can also consider the following products.

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