Software Alternatives, Accelerators & Startups

LiveAgent VS Things

Compare LiveAgent VS Things and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Things logo Things

Things is an easy to use task manager.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Things Landing page
    Landing page //
    2023-01-17

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Things features and specs

  • User Experience
    Things is known for its clean, intuitive, and beautifully designed user interface, making it easy to use.
  • Integration with Apple Ecosystem
    Seamlessly integrates with macOS and iOS devices, offering features like Handoff and deep Apple Calendar integration.
  • Powerful Task Management
    Supports projects, areas, headings, and tags, providing a robust system for managing complex tasks and workflows.
  • Quick Entry
    Provides a quick entry function allowing users to capture tasks efficiently, which can later be categorized and detailed.
  • Updates and Support
    Regularly updated with new features and enhancements, backed by reliable customer support.
  • Keyboard Shortcuts
    Offers extensive keyboard shortcuts for power users to navigate and manage tasks quickly.
  • Natural Language Processing
    Allows users to input tasks using natural language, which is then intelligently parsed and scheduled.

Possible disadvantages of Things

  • Cost
    Things requires a one-time purchase for each platform (macOS, iOS), making it relatively expensive compared to some subscription-based competitors.
  • Platform Limitation
    Only available on Apple devices (macOS and iOS), making it inaccessible for users on Windows, Android, or other platforms.
  • No Collaboration Features
    Lacks built-in collaboration tools, which can be a drawback for teams looking to share and manage tasks collectively.
  • Learning Curve for Advanced Features
    While the basic interface is user-friendly, fully utilizing advanced features can require time and a deeper understanding.
  • Limited Automation
    Offers fewer automation options and integrations compared to some competitors like Todoist or Microsoft To Do.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of Things

Overall verdict

  • Things is widely regarded as an excellent productivity tool, especially for Apple ecosystem users. It combines elegance with functionality, making it a top choice for those who prefer a minimalist but powerful task manager.

Why this product is good

  • Things by Cultured Code is highly acclaimed for its clean, intuitive design and effective task management features. It provides a seamless user experience with its natural language input, powerful integration with macOS and iOS, and features like projects, areas, deadlines, and reminders that help users organize their tasks efficiently. The app is particularly praised for its focus on simplicity and ease of use, which allows users to focus on their tasks without being overwhelmed by features.

Recommended for

    Things is ideal for individuals who are deeply integrated into the Apple ecosystem and appreciate a minimalist design approach. It's perfect for users who prefer a straightforward, no-frills task management system that emphasizes ease of use, efficiency, and aesthetic appeal.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Things videos

Brandon's Cult Movie Reviews: THINGS

More videos:

  • Review - Things 3: Full Review (2019)
  • Review - OmniFocus vs. Things 3 review: which is best for you?

Category Popularity

0-100% (relative to LiveAgent and Things)
Customer Support
100 100%
0% 0
Task Management
0 0%
100% 100
Help Desk
100 100%
0% 0
Project Management
0 0%
100% 100

Questions & Answers

As answered by people managing LiveAgent and Things.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Things. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Things

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    Competitors: Zendesk, Freshdesk
    Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    Competitors: Zendesk, Freshdesk
    Pros:    Easy to use|Easy integration|Automation and custom functions
    Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Things Reviews

11 Ayanza Alternatives
Things 3 is a multi-award-winning personal task manager that assists you in keeping track of your tasks. The environment of the application is attractive with a fresh new look, delightful integrations, and powerful features. It has been completely effective to boost efficiency with easy to use and is attractive to the eye. The themes are a creative and powerful feature that...
Five of the Best To-Do Apps for iOS
Things 3 is one of the few to-do apps that's not subscription based, and it costs $9.99 to purchase. Things 3 is also available for Mac and iPad, though each app must be purchased individually.

Social recommendations and mentions

Based on our record, Things seems to be more popular. It has been mentiond 58 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Things mentions (58)

  • We don't need startups, we need Digital-Mittelstand
    Correct: https://culturedcode.com/things/ Looks like the different apps (desktop, mobile, iPad) have different prices, but all are one-time payments of $10-$50. - Source: Hacker News / over 1 year ago
  • Essential Software for Mac Users: Three Recommended Efficient Tools
    Things 3is an award-winning task management application known for its clean, elegant interface and intuitive usability. It employs a minimalist design style, allowing users to easily add, organize, and view tasks, helping individuals efficiently manage daily affairs. While Things 3 does not support team collaboration features, it provides a smooth user experience on macOS as a personal task management tool. - Source: dev.to / almost 2 years ago
  • Show HN: I built a task manager that separates "Do" & "Due" dates
    How badly do Twos want to SEO rank on searches for Things? https://culturedcode.com/things/. - Source: Hacker News / almost 2 years ago
  • Ask HN: What macOS apps/programs do you use daily and recommend?
    Alfred - Productivity App for macOS [1] iTerm2 - macOS Terminal Replacement [2] Dropshare App - upload anything anywhere on macOS [3] Mimestream - A native macOS email client for Gmail [4] Things - To-Do List for Mac & iOS [5] [1] https://www.alfredapp.com [2] https://iterm2.com [3] https://dropshare.app [4] https://mimestream.com [5] https://culturedcode.com/things. - Source: Hacker News / about 2 years ago
  • Ready to advance from Evernote, looking at Obsidian
    Currently, I use Things (https://culturedcode.com/things/) for tasks and Evernote for notes, and experimented with Freeform (I love the visual aspect and simplicity). At work, I've used Notion, Mural, Miro, LucidChart, Quip, and many other collaboration-based knowledge systems. I never researched the best of personal knowledge systems until now. Source: almost 3 years ago
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What are some alternatives?

When comparing LiveAgent and Things, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Todoist - Todoist is a to-do list that helps you get organized, at work and in life.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

TickTick - TickTickis a cross-platform to-do list app & task manager helps you to get all things done and make life well organized.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Remember The Milk - Remember The Milk is a task and time management application for mobile devices.