Software Alternatives, Accelerators & Startups

LiveAgent VS Mozilla Firefox

Compare LiveAgent VS Mozilla Firefox and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Mozilla Firefox logo Mozilla Firefox

Get the browsers that put your privacy first — and always have
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Mozilla Firefox Landing page
    Landing page //
    2023-09-01

Get the browser that protects what’s important. No shady privacy policies or back doors for advertisers. Just a lightning fast browser that doesn’t sell you out.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Mozilla Firefox features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Mozilla Firefox videos

Mozilla Firefox Review

More videos:

  • Review - Firefox Quantum: Chrome Killer? Should You Switch Browsers?
  • Review - Six Reasons I Love Firefox Quantum
  • Review - Firefox Quantum Review: Google Chrome killer?

Category Popularity

0-100% (relative to LiveAgent and Mozilla Firefox)
Customer Support
100 100%
0% 0
Web Browsers
0 0%
100% 100
Help Desk
100 100%
0% 0
Web Development Tools
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Mozilla Firefox.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Mozilla Firefox

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Mozilla Firefox Reviews

  1. Best Online Experience

    I adore Firefox's functionality and the fact that it is open source software that might be created by tens of thousands of people worldwide. You can utilize features that aren't accessible on rival products like Chrome because it is open source.

    👍 Pros:    Open-source|Free|Fast

The 11 Best Web Browsers Not Based on Chromium
Mozilla Firefox stands out as an open-source browser that prioritizes privacy and customization. As a top choice among browsers not based on Chromium, it has gained a loyal following thanks to its strong focus on user control and security.
Source: stackdiary.com
Avoid The Hack: 6 Best Privacy Browser Picks for Windows
Many tweaks, both basic, and advanced, should be made before Firefox can be considered a private browser. While vanilla - or otherwise un-configured - Firefox is arguably better for privacy than Google Chrome or Microsoft Edge, Firefox doesn't come especially configured for optimal (or maximum) user privacy out-the-box. This isn't a difficult task and just takes a chunk of...
Top browsers: features, comparison and stats (2022)
Mozilla Firefox is the fourth most popular web browser; it currently holds 4.1% of the web browser market share. It was released in 2002 by the Mozilla Foundation and its contributors.
6 Best Browser Alternatives to Google Chrome
You can also expect good performance from Firefox, though you might run into a rare compatibility issue. In general, Firefox is speedy (though not as lean as Edge) and its customizable UI should suit most users. While not the most feature-filled, Firefox has some nice additions not available on Chrome, including containers that let you separate work, shopping, or personal...
Source: gizmodo.com
The best web browsers for 2022
Firefox comes in a close second — a very close second. The Mozilla Firefox browser takes real strides to make its browser a truly modern way to surf from site to site, thanks to efforts like its upgrade to Firefox Quantum, its VR alternative Firefox Reality, and password-free browsing.

What are some alternatives?

When comparing LiveAgent and Mozilla Firefox, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Brave - Fast and secure, ad and tracker blocking browser.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Google Chrome - Google Chrome is a fast, secure, and free web browser, built for the modern web. Give it a try on your desktop today.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Vivaldi - Vivaldi is a free, fast web browser designed for power-users. You decide how you browse. Download Vivaldi's fully customisable browser now and browse your way.