Software Alternatives, Accelerators & Startups

LiveAgent VS Feedly

Compare LiveAgent VS Feedly and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Feedly logo Feedly

The content you need to accelerate your research, marketing, and sales.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Feedly Landing page
    Landing page //
    2023-01-30

Feedly

Website
feedly.com
$ Details
freemium $72.0 / Annually (1000 sources)
Platforms
-
Release Date
-

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Feedly features and specs

  • User-Friendly Interface
    Feedly offers a clean, intuitive interface that makes it easy for users to navigate through their feeds, discover new content, and customize their reading experience.
  • Content Organization
    Feedly provides robust organizational tools, such as folders, tags, and feeds, allowing users to categorize and manage large amounts of content efficiently.
  • Integration with Other Apps
    Feedly integrates seamlessly with a variety of third-party applications, including Evernote, Pocket, and various social media platforms, making it easier to share and save content.
  • Cross-Platform Availability
    Feedly is available on multiple platforms, including web, iOS, and Android, ensuring users can access their feeds from any device.
  • Customizable Layouts
    Users can tailor the look and feel of their Feedly dashboard with customizable themes and layout options, enhancing the overall reading experience.
  • Advanced Search and Filtering
    Feedly provides powerful search and filtering options, enabling users to quickly find specific articles or topics within their feeds.

Possible disadvantages of Feedly

  • Premium Subscription Costs
    Some advanced features and integrations are only available through Feedly's paid subscription plans, which may not be affordable for all users.
  • Learning Curve for New Users
    While Feedly is designed to be user-friendly, new users may initially find it overwhelming due to the extensive customization and feature options.
  • Occasional Sync Issues
    Some users have reported occasional issues with feed synchronization, leading to delays in content updates or duplicates.
  • Limited Offline Access
    Feedly's offline access capabilities are somewhat limited, requiring a premium subscription for more robust offline reading options.
  • Ad Presence
    Free tier users might encounter ads within the app, which can disrupt the reading experience.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of Feedly

Overall verdict

  • Overall, Feedly is a robust and reliable RSS feed aggregator that suits both casual users and professionals looking for a streamlined way to consume and manage large volumes of digital content.

Why this product is good

  • Feedly is considered good by many users due to its clean interface, customizable features, and integration capabilities. It allows users to aggregate content from various sources into one easily accessible platform, making it convenient to keep up with news, blogs, and other web content. Additionally, Feedly's AI tool, Leo, helps in efficiently filtering content to deliver personalized and relevant information.

Recommended for

  • Readers who want a centralized platform for news and blog updates.
  • Professionals and researchers needing to track industry-specific information.
  • Users who appreciate integration with other productivity tools, like Evernote or Pocket.
  • Individuals looking for content filtering and personalization options.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Feedly videos

Best RSS Reader App for iOS?!?! Feedly Review

More videos:

  • Review - Feedly | The best news curation app!
  • Tutorial - Feedly Tutorial - Free Version 2019

Category Popularity

0-100% (relative to LiveAgent and Feedly)
Customer Support
100 100%
0% 0
RSS
0 0%
100% 100
Help Desk
100 100%
0% 0
RSS Reader
0 0%
100% 100

Questions & Answers

As answered by people managing LiveAgent and Feedly.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Feedly. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Feedly

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Feedly Reviews

Build Own Feed: Best Tools in 2024
Feedly stands out as a versatile platform for content aggregation, offering a user-friendly interface and robust features for organizing and consuming content. With Feedly, users can seamlessly subscribe to RSS feeds from their favorite sources and categorize them into customizable collections. Its magazine-style layout and intuitive design make it easy to browse and...
Source: medium.com
19 Best Feedly Alternatives To Track Insights Across The Web
Itโ€™s up to the user to decide whether Feedly Pro is worth the money. Feedly Pro is easily worth the $5 per month youโ€™ll be paying if you use tools like Evernote religiously, continuously hunt for past content, want a stable user experience, and love being at the top of the line at customer service.
17 Best RSS Feed Reader And News Aggregation Apps
The free plan allows for casual browsing with up to 100 sources and even the ability to watch YouTube videos. The pro plan is available for more advanced features like content curation, keyword alerts, and note-taking. Streamline your reading experience with Feedly.
The Best RSS Feed Readers for Streamlining the Internet
Feedly is probably the most popular RSS reader on the web, for good reason. It's well-designed and easy to use, and it offers great search options so it's easy to add all your favorite sites. It lacks one thing that makes Inoreader slightly better for my useโ€”the YouTube syncingโ€”but otherwise Feedly is an excellent choice.
Source: www.wired.com
How to use Feedly with Twitter to replace Nuzzel
Here's how to use Feedly Pro+ to view Twitter and Twitter Listsโ€”along with a few tweaks to the default settings. My examples will focus on Twitter Lists, but you may add user accounts and Twitter searches in Feedly, as well. In most cases, I'd advise doing the initial transition and set up from a web browser on a laptop or desktop. Once you have everything set up, your...

Social recommendations and mentions

Based on our record, Feedly seems to be more popular. It has been mentiond 28 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Feedly mentions (28)

  • I Built a Self-Hosted RSS Reader with AI Summarization, Translation, and an MCP Server
    This runs every 30 minutes, automatically bookmarking articles matching your interests. It's similar to the AI filtering feature that Feedly offers in Pro+ ($12.99/month), achieved here with MCP + /loop. Feedly's Leo AI is a Pro+ feature, and translation requires Enterprise ($1,600/month+). - Source: dev.to / 4 months ago
  • I Stopped Reading Newsletters. Here's What I Use Instead.
    RSS didn't die, though. Feedly picked up 8 million new users in the weeks after Reader shut down. Inoreader, Miniflux, FreshRSS, NewsBlur, and dozens of others filled the gap. Feedly alone now has over 15 million registered users. - Source: dev.to / 5 months ago
  • 10 Best Google Alerts Alternatives in 2026 (Free and Paid)
    Feedly is the most popular RSS reader with over 14 million registered users. Its AI assistant "Leo" can prioritize, summarize, and deduplicate articles based on your interests. If your goal is staying on top of industry news from trusted sources, Feedly with Leo is powerful. - Source: dev.to / 5 months ago
  • Essential RSS Feeds for Mobile Developers
    Feedly Https://feedly.com/ One of the most popular RSS readers. Available on web, iOS, and Android. Easy to use and great for organizing feeds into folders. The free plan is more than enough for most developers. - Source: dev.to / 6 months ago
  • The โ‚ฌ75,000 Blind Spot That's Costing You Customers Every Month
    Implement automated tracking: Set up alerts for pricing changes, feature updates, and new content launches. While you can track competitors manually using Google Alerts and Feedly, tools like TrackSimple eliminate the 12 hours/week time drain by monitoring competitor websites, social media, and review sites automatically. - Source: dev.to / 8 months ago
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What are some alternatives?

When comparing LiveAgent and Feedly, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Inoreader - Dive into your favorite content. The content reader for power users who want to save time.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

NewsBlur - NewsBlur is a personal news reader that brings people together to talk about the world.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Flipboard - Your Personal Magazine. Find, follow and flip stories that change your world.