Software Alternatives & Startups

LiveAgent VS Blockpit

Compare LiveAgent VS Blockpit and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Blockpit logo Blockpit

Keep track of your crypto portfolio & taxes in one place
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Blockpit Landing page
    Landing page //
    2023-06-27

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Blockpit features and specs

  • Comprehensive Tracking
    Blockpit offers comprehensive tracking of cryptocurrency transactions, ensuring accurate and detailed records for tax purposes.
  • Automatic API Sync
    The platform allows users to sync their transactions automatically via API integrations with multiple exchanges, reducing manual effort and potential errors.
  • Tax Reports
    Blockpit generates tax reports that comply with local regulations, simplifying the filing process for users.
  • User-friendly Interface
    The platform has an intuitive and straightforward interface, making it accessible even to those who aren’t tech-savvy.
  • Real-time Data
    Blockpit provides real-time tracking and updates on your cryptocurrency portfolio, allowing for timely decision-making.
  • Security
    The platform uses high-grade security measures to protect user data and privacy.

Possible disadvantages of Blockpit

  • Pricing
    Blockpit can be relatively expensive compared to other similar platforms, which might be a drawback for some users.
  • Limited Free Tier
    The free tier has limited functionalities, which may not meet the needs of all users.
  • Exchange Compatibility
    While Blockpit supports a variety of exchanges, it may not cover all exchanges, potentially requiring some users to input data manually.
  • Learning Curve
    Despite its user-friendly interface, new users might still require some time to fully understand all available features and functionalities.
  • Geographical Limitations
    Some features or tax report templates might be optimized for specific regions, limiting utility for users from other areas.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of Blockpit

Overall verdict

  • Blockpit is generally regarded as a reliable and efficient tool for managing cryptocurrency taxes. Its ability to quickly and accurately process a large volume of transactions sets it apart in the tax software market.

Why this product is good

  • Blockpit is considered a good platform because it offers automated tracking of cryptocurrency transactions for tax purposes. It provides comprehensive reporting tools that help users comply with tax regulations. The platform supports integration with various exchanges and wallets, making it a versatile option for crypto investors. Users often highlight its user-friendly interface and the ease of generating tax reports.

Recommended for

    Blockpit is recommended for cryptocurrency investors and traders who need a streamlined solution for managing their tax obligations. It's particularly useful for those who engage in frequent trading or use multiple exchanges and wallets, as well as accountants who manage crypto portfolios for clients.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Blockpit videos

BITCOIN vs STEUERN - 2 Trackingplattformen im Vergleich. CoinTracking.info und blockpit.io im Test

More videos:

  • Tutorial - How to migrate your Accointing data to Blockpit - Tutorial
  • Tutorial - Bitpanda Taxes Discount Promotion - Blockpit Tutorial 2023
  • Tutorial - Bitvavo Crypto Tax Reporting Made Easy - Blockpit Tutorial 2023

Category Popularity

0-100% (relative to LiveAgent and Blockpit)
Customer Support
100 100%
0% 0
Fintech
0 0%
100% 100
Help Desk
100 100%
0% 0
Crypto
0 0%
100% 100

Questions & Answers

As answered by people managing LiveAgent and Blockpit.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Blockpit. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Blockpit

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    Competitors: Zendesk, Freshdesk
    Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    Competitors: Zendesk, Freshdesk
    Pros:    Easy to use|Easy integration|Automation and custom functions
    Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Blockpit Reviews

15 Best Koinly Alternatives 2022
Blockpit is a crypto tax tool like Koinly that lets you calculate crypto taxes for your entire portfolio. This software is worth considering as it is fast, reliable, and 100% compliant. Full compliance is what makes Blockpit stand out against Koinly.

Social recommendations and mentions

Based on our record, Blockpit seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Blockpit mentions (12)

  • Experience with crypto tax software?
    I am part of the Blockpit team - a crypto tax software startup based in Austria (https://blockpit.io/). We are dedicated to enhancing our product based on valuable feedback from savvy crypto users, especially from the UK. Source: over 3 years ago
  • Taxes help
    Some options are https://blockpit.io and lila’s ledger https://dfkreport.cognifact.com/. Source: over 3 years ago
  • Hey guys, found this resource for bitpanda users and thought it might help some of you out!
    Maybe if you don't know it already give it a try :) blockpit. Source: about 4 years ago
  • Blockpit is now free for Bitpanda transactions!
    Every Bitpanda user can now use blockpit.io free of charge for all bitpanda transactions. Doing your taxes just got cheaper and easier :). Source: over 4 years ago
  • Cryptocurrency Laws in Germany
    If you are staking and depending on which chain, blockpit.io works better for me. Source: over 4 years ago
View more

What are some alternatives?

When comparing LiveAgent and Blockpit, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Koinly - Koinly is the easiest way to monitor your crypto activity & file your taxes.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Coinpanda - Calculate & file tax reports for Bitcoin and cryptocurrencies. Made for traders and investors.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

TokenTax - Crypto taxes made easy. TurboTax for cryptocurrency.