Software Alternatives, Accelerators & Startups

LiveAgent VS Arc.dev

Compare LiveAgent VS Arc.dev and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Arc.dev logo Arc.dev

Arc is the remote career platform helping developers build amazing careers from anywhere. Find thousands of top remote developer jobs online all in one place!
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Arc.dev Landing page
    Landing page //
    2023-09-07

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Arc.dev features and specs

  • Quality Talent
    Arc.dev screens and vets developers, ensuring high-quality talent is available for hire.
  • Remote Focused
    The platform is designed specifically for remote work, which is increasingly relevant in today's job market.
  • Flexible Hiring
    Arc.dev offers flexible hiring options, including full-time, part-time, and contract roles.
  • Global Reach
    Employers have access to a global pool of developers, providing a broader range of skills and expertise.
  • Hiring Assistance
    Arc.dev provides dedicated hiring consultants to help match employers with the right developers.
  • Community and Resources
    Developers have access to a supportive community and resources to help them grow their careers.

Possible disadvantages of Arc.dev

  • Cost
    Hiring through Arc.dev can be more expensive than other platforms, given the quality and vetting process involved.
  • Niche Market
    The platform primarily caters to tech and development roles, which may not be suitable for companies looking for a wider range of skill sets.
  • Vetting Process Delay
    The thorough vetting process can sometimes lead to delays in hiring, which may not suit urgent hiring needs.
  • Geographical Constraints
    While remote work is emphasized, certain employers might face challenges with time zone differences.
  • Platform Fee
    Arc.dev charges a platform fee, which might be a barrier for startups or small businesses with limited budgets.
  • Limited User Control
    Employers might find the process less flexible compared to directly hiring through other platforms, due to the involvement of hiring consultants.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Arc.dev videos

Remote Work For Developers | Why I Invested In Arc.Dev on Wefunder (YC Startup)

More videos:

  • Review - ARC.DEV (FKA CODEMENTORX) REVIEW: ALTERNATIVES AND COMPETITORS FOR 2020
  • Review - Arc 2.0 - The Easiest Way to Find Remote Developer Jobs | Arc.dev

Category Popularity

0-100% (relative to LiveAgent and Arc.dev)
Customer Support
100 100%
0% 0
Remote Jobs
0 0%
100% 100
Help Desk
100 100%
0% 0
Job Boards
0 0%
100% 100

Questions & Answers

As answered by people managing LiveAgent and Arc.dev.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Arc.dev. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Arc.dev

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Arc.dev Reviews

Comparing Andela, Turing, Toptal, Micro1, Arc.dev, and Wajusoft
When comparing these platforms, several key features stand out. Andela and Turing provide access to a large talent pool of vetted developers. Toptal, Arc.dev and micro1 offer specialized expertise and agile development practices, respectively. Wajusoft excels in flexibility in team scaling and tailored solutions.
Top 10 Websites to Find Remote Jobs
Who Should Sign UpโญArc caters to a wide range of experience levels. Newbies can benefit from career guidance and skill-building resources, while experienced developers will find a curated selection of high-quality remote positions from top companies.
Best Freelancer.com Alternatives For Hiring Developers
Arc.dev uses a strict vetting process like other top-rated online marketplaces. It utilizes various assessment tools to ensure its freelancers are of the highest quality. Unlike Freelancer, where you can hire freelancers for the long and short term, Arc.dev focuses on helping companies hire full-time and long-term remote-working developers. The platform ensures all parties...
Forget LinkedIn: The Top 10 Remote Work Alternatives for Landing Your Dream Tech Job Remotely
Arc: Leveraging AI, Arc is a global remote jobs marketplace connecting companies with talented software developers.
Source: dev.to

Social recommendations and mentions

Based on our record, Arc.dev seems to be more popular. It has been mentiond 22 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Arc.dev mentions (22)

  • Top 7 Remote Job Boards for Software Engineers (No "Fake Remote" BS)
    Arc flips the traditional job search model. Itโ€™s an exclusive network primarily aimed at senior developers. - Source: dev.to / 3 months ago
  • Which Hiring Platforms Offer Risk-Free Trials for ReactJS Developers?
    Arc.dev offers companies both full-time and freelance recruiting options for qualified ReactJS engineers. They provide a two-week risk-free trial so businesses can evaluate the developer's abilities and suitability. Businesses can stop operating without incurring any costs if they are not happy. - Source: dev.to / over 1 year ago
  • Best Websites to Hire Remote Software Developers in USA
    Arc.dev Arc.dev specializes in connecting companies with remote developers, designers, and marketers. With a focus on quality, Arc.dev provides access to vetted candidates with domain expertise and English fluency. The platform's unique approach to candidate matching saves time and ensures you find the right fit quickly. - Source: dev.to / over 1 year ago
  • Just Moved to Vienna
    Hallo Leute aus ร–sterreich! I just made my move to Wien, finally. I am offering my Software Engineering Consulting Services and/or Digital Product Management services to anyone who wants to launch an MVP in the digital space in a short manner, or join/lead a small team. Enterprise-grade stuff (I am ex-IBM CIO), no shady businesses, US entity. My profile: https://arc.dev/@arpad Before going into the Software space... - Source: Hacker News / over 2 years ago
  • ๐Ÿ’ผ 50 Tips to Land a Remote Tech Job Based on My 45-Day Journey to 2 Offers
    To be honest, it's another rabbit hole. In my whole experience history with these job platforms, I can 100% backup G2i as I got a dream job there and Toptal, Lemon.io, Turing, and Arc.dev are fine but people have different opinions about them, sometimes they want to charge you a lot, sometimes there is a lack of jobs, etc. It's a thing to consider, but hear this out. - Source: dev.to / over 2 years ago
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What are some alternatives?

When comparing LiveAgent and Arc.dev, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Flexiple - Flexiple helps companies work with top tech talent within 48 hours to 7 days. Our talent are handpicked through a rigorous screening process and are alumni from top tech companies such as Amazon, Adobe, Microsoft, amongst others.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Toptal - Hire the Top 3% of Freelance Talentยฎ. Toptal is an exclusive network of the top freelance software developers, designers, finance experts, product managers, and project managers in the world.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Upwork - Forget the old rules. You can have the best people. Right now. Right here.