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LaunchDarkly VS Freshdesk

Compare LaunchDarkly VS Freshdesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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  3. » Reviews
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LaunchDarkly logo LaunchDarkly

LaunchDarkly is a powerful development tool which allows software developers to roll out updates and new features.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
  • LaunchDarkly Landing page
    Landing page //
    2023-09-12
  • Freshdesk Landing page
    Landing page //
    2022-01-28

LaunchDarkly features and specs

  • Comprehensive Feature Flag Management
    LaunchDarkly offers a robust platform for feature flag management, allowing for granular control over which features are enabled for different user segments.
  • Real-time Feature Control
    Changes to feature flags can be made in real-time, reducing the need for redeploys and allowing for instant rollouts and rollbacks.
  • Scalability
    LaunchDarkly is built to handle large-scale deployments and can manage tens of millions of feature flags efficiently.
  • Team Collaboration
    The platform includes features that facilitate team collaboration, such as role-based access control and detailed audit logs.
  • Integration Capabilities
    LaunchDarkly supports integrations with a wide range of DevOps and CI/CD tools, making it easier to incorporate into existing workflows.
  • Advanced Targeting
    The platform allows for sophisticated targeting rules and user segmentation, enabling highly personalized feature rollouts.

Possible disadvantages of LaunchDarkly

  • Cost
    LaunchDarkly can be expensive, especially for smaller organizations or startups with limited budgets.
  • Learning Curve
    The platform can be complex to set up and use effectively, requiring a learning curve for new users.
  • Dependency on Internet Connectivity
    Real-time updates and functionality depend on an internet connection, which may be a limitation for some use cases.
  • Vendor Lock-in
    Once integrated, switching to another feature flag service can be time-consuming and difficult due to the level of integration and customization.
  • Limited Offline Support
    Offline support is not as robust as some other solutions, potentially affecting scenarios where intermittent connectivity is expected.
  • Enterprise Focus
    While powerful, some features and pricing models are more geared towards enterprise users, potentially alienating smaller or non-enterprise customers.

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Analysis of LaunchDarkly

Overall verdict

  • LaunchDarkly is generally regarded as a good choice for teams that require robust feature management capabilities. It is particularly beneficial for organizations practicing continuous delivery and aiming to reduce release risk while increasing development velocity.

Why this product is good

  • LaunchDarkly is considered a strong feature management platform because it allows for dynamic feature flagging, safe and controlled feature rollouts, and enhanced experimentation. It enables teams to release features to specific user segments or test them in a production environment without deploying new code. Additionally, LaunchDarkly supports real-time updates, integrates with various DevOps tools, and provides comprehensive analytics and user insights.

Recommended for

  • Development teams that prioritize feature experimentation and A/B testing
  • Organizations practicing continuous integration and continuous delivery (CI/CD)
  • Companies looking to minimize release risk and improve feature management
  • Teams requiring integration with existing DevOps and CI/CD tools

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

LaunchDarkly videos

+ Add

How LaunchDarkly Enables Product Managers to Test in Production

More videos:

  • Review - Getting Started with Feature Flags - #1 LaunchDarkly Feature Flags
  • Review - Show & Tell with LaunchDarkly's Edith Harbaugh: Mobile Feature Flags

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to LaunchDarkly and Freshdesk)

LaunchDarkly

Freshdesk

Developer Tools
100 100%
Developer Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Feature Flags
100 100%
Feature Flags
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using LaunchDarkly and Freshdesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LaunchDarkly and Freshdesk

LaunchDarkly Reviews

Top Mobile Feature Flag Tools
LaunchDarkly is another dedicated feature flag management tool that offers extensive features. They support a variety of platforms and languages and boast clients like Microsoft, Atlassian, and Invision. Like Rollout, LaunchDarkly offers all the features of an enterprise-grade tool but, unlike Rollout, reserves the security features for the “Enterprise” plan. Out of the box,...
Source: instabug.com
Feature Toggling Tools for $100 or less
A differentiating factor is the functionality to schedule releases through the console, LaunchDarkly and FeatureFlow have incorporated this into their front end. Another front-end feature of interest is user segmentation management, which is available with LaunchDarkly, Rollout, and Bullet train subscriptions.
Source: medium.com

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Social recommendations and mentions

Based on our record, LaunchDarkly should be more popular than Freshdesk. It has been mentiond 37 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LaunchDarkly mentions (37)

  • How to Add Paid Features to Your SaaS Apps
    This kind of goes without saying since it's the opposite of the first don't I listed, but it's worth restating and giving some examples. Using tools from third parties means taking advantage of what they have done so you don't have to do that work. This means you are free to build things that make your app special. I like to use feature flag tools for this. Some examples are LaunchDarkly, Split, and AWS App... - Source: dev.to / about 1 year ago
  • Pivoting a million dollar DevTool startup
    Taplytics is a broad A/B testing platform for marketing teams. While DevCycle is a feature flagging tool built for developers. Taplytics actually has feature flagging, but DevCycle is much more focused and plans to compete directly with incumbents like LaunchDarkly by building a better developer experience (more on how later). But with Taplytics they built so many features and every customer was using them in a... - Source: dev.to / over 1 year ago
  • Arc Update - 1.20.1 (43987)
    I had a custom rule added to Little Snitch that blocked the following domains: launchdarkly.com, clientstream.launchdarkly.com, mobile.launchdarkly.com. Source: over 1 year ago
  • Feature flags implementation in Nest.js 😻
    There are however Saas to implement directly a feature management system. Several solutions exist like LaunchDarkly, Flagsmith or Unleash.io. Using a SaaS (Software as a Service) feature flagging solution offers the advantage of a faster and more straightforward implementation process. These services are readily available and can be quickly integrated into your project. - Source: dev.to / over 1 year ago
  • Boost DX, Enhance UX, and Skyrocket Profits! Dive into a sub-50ms world with Edge Feature Flags 🚀
    Currently, there are numerous feature flag systems available. Options include our own company's open-source system, "Bucketeer", and the renowned SaaS "LaunchDarkly" among others. When comparing these, the following considerations might come into play:. - Source: dev.to / over 1 year ago
View more

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

What are some alternatives?

When comparing LaunchDarkly and Freshdesk, you can also consider the following products

Flagsmith - Flagsmith lets you manage feature flags and remote config across web, mobile and server side applications. Deliver true Continuous Integration. Get builds out faster. Control who has access to new features. We're Open Source.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ConfigCat - ConfigCat is a developer-centric feature flag service with unlimited team size, awesome support, and a reasonable price tag.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Unleash - Unleash is an open-source feature management platform. We are private, secure, and ready for the most complex setups out of the box.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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