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KeptSolid VS Birdeye

Compare KeptSolid VS Birdeye and see what are their differences

KeptSolid

KeptSolid texts back the calls your HVAC, plumbing or electrical shop misses, collects the job by text, and sends it to you. From $149/mo per shop.

Rating
0 reviews
Pricing
Paid $149 / Monthly (Per shop. $249 board plan is a sandbox pilot.)
Promote on VibeVoted
Alternatives Is it good?
Birdeye

AI Agents for Multi-Location Brands

Rating
0 reviews
Pricing
Open source Paid Free trial $299 / Monthly
Promote on VibeVoted
Alternatives Is it good?
SolvPro
Run the Job. Protect the Profit. Field service software that helps you make sure the work makes money. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Birdeye seems to be more popular. It has been mentioned 6 times since March 2021.

social mentions
0 vs 6
Text Messaging popularity
100% vs 0%
alternatives listed
5 vs 240+

Base details

Website, pricing, platforms and company facts side by side.

KeptSolid
Birdeye
Website keptsolid.com birdeye.com
Pricing
Paid $149 / Monthly (Per shop. $249 board plan is a sandbox pilot.) Official pricing
Open source Paid Free trial $299 / Monthly Official pricing
Platforms
Web
Browser iOS Windows Android +1
Company Startup from the United States 2,000 - 4,999 employees · 2012
Listed in
Business Text Messaging HVAC Software Field Service Management Text Messaging Service Dispatch +2
Reputation Management Online Reviews Customer Experience Management Marketing Platform Live Chat Surveys Customer Experience Payments Appointments and Scheduling +6

About KeptSolid and Birdeye

In their own words, as submitted to SaaSHub.

KeptSolid
Birdeye

KeptSolid texts back missed calls for 2 to 15 truck HVAC, plumbing, and electrical shops across the United States. Fixed text questions collect the problem, address, preferred window, and name. You get the job details by text and confirm the visit yourself. Board write-back is a labeled sandbox...

Read more about KeptSolid

Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs...

Read more about Birdeye

Features and specs

What each product offers, as listed by its team.

KeptSolid 9 features
Birdeye 9 features
  • Missed-call text-back
    Texts the caller within seconds
  • After-hours coverage
    Covers after hours and calls missed mid-job
  • Job details by text
    Problem, address, preferred window, and name
  • On-call escalation
    Emergency words ring the on-call list in order
  • Job card
    Each job text includes a link to its card
  • Approved wording
    You approve the text before anything goes out
  • STOP and quiet hours
    STOP is honored; routine follow-ups wait out quiet hours
  • Web office
    Inbox, job cards, on-call list, and settings
  • Board write-back
    Labeled sandbox pilot, with approval before each job is added
  • Online Payments
  • Text Messaging
  • Review Management
  • Surveys
  • Reporting
  • Google Seller Ratings
  • Listings Management
  • Appointments
  • Social
    yes

Analysis

An editorial look at what each product does well and who it suits.

KeptSolid
Birdeye

No analysis of KeptSolid yet.

Overall verdict

  • Overall, Birdeye is considered a strong option for businesses seeking to improve their customer feedback management and online reputation. It is praised for its user-friendly interface, robust features, and excellent customer support. However, like any service, the value it provides can vary depending on specific business needs and objectives.

Why this product is good

  • Birdeye is a digital platform that provides businesses with tools for managing their online reputation, customer reviews, and customer experience. It is highly regarded for its comprehensive suite of features that allow businesses to collect reviews, monitor their online presence, engage with customers, and gain valuable insights through analytics. Its ease of use and integration with multiple platforms make it a popular choice among businesses looking to enhance their customer engagement and feedback strategies.

Recommended for

    Birdeye is recommended for small to medium-sized businesses and enterprises that prioritize customer feedback and online reputation management. It is particularly beneficial for businesses in competitive industries, such as hospitality, healthcare, retail, and services, where customer reviews and engagement are critical to success.

Videos

Walkthroughs and reviews on video.

KeptSolid 0 videos + Add
Birdeye 3 videos + Add

No KeptSolid videos yet. You could help us improve this page by suggesting one.

What is Birdeye?

More videos

  • - Birdeye Review Julie
  • - Meet Birdeye

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
KeptSolid
Birdeye
100% 100%
Text Messaging
0% 0%
0% 0%
Reputation Management
100% 100%
100% 100%
Business Text Messaging
0% 0%
0% 0%
Online Reviews
100% 100%

Questions & Answers

As answered by people managing KeptSolid and Birdeye.

What makes your product unique?

KeptSolid's answer

KeptSolid texts back the calls an HVAC, plumbing, or electrical shop misses and collects the job by text: the problem, address, preferred window, and name. You keep your business number. You approve the wording before anything goes out. STOP is honored on every text, and routine follow-ups wait out your quiet hours. Board write-back is a labeled sandbox pilot, not a live board integration.

Why should a person choose your product over its competitors?

KeptSolid's answer

It is built for 2 to 15 truck HVAC, plumbing, and electrical shops. You keep your number, approve the text before it goes out, and confirm the visit yourself. Plans start at $149 a month per shop, month to month, with outbound texts included. There is no free trial and no free plan. Board write-back is a labeled sandbox pilot.

How would you describe the primary audience of your product?

KeptSolid's answer

Owners and dispatchers at 2 to 15 truck HVAC, plumbing, and electrical shops in the United States who miss calls while techs are on jobs or after hours.

User comments

Share your experience with using KeptSolid and Birdeye. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

KeptSolid no reviews yet
Birdeye no reviews yet

We have no reviews of KeptSolid yet. Be the first one to post

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Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

KeptSolid 0 mentions
Birdeye 6 mentions

Tracking KeptSolid since Nov 2026.

  • I used AI to answer 5000 Google reviews. This is what happened to my Google business rankings.
    WRT to your second point, I wouldn't consider these fake responses because the owners are given time to approve it. It's an assistant workflow basically. Also, Google doesn't really concern about automating responses, which is why they... Source: over 3 years ago
  • Fake contractor reviews
    They could be using something like this though: https://birdeye.com. Source: over 3 years ago
  • Need a good CRM, help!
    I don’t know a CRM that can provide all of that, especially in one tool, but I could try naming you a few, such as Zidy, Hubspot, BirdEye and Podium, which you could try out and see if they have features to help you with what you... Source: almost 4 years ago

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Alternatives to KeptSolid and Birdeye

When comparing KeptSolid and Birdeye, you can also consider the following products.

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