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Keeping VS SupportSync

Compare Keeping VS SupportSync and see what are their differences

Keeping

Turns Google Workspace Into Your Team’s Help Desk

Rating
0 reviews
Pricing
Paid Free trial
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Alternatives Is it good?
SupportSync

Product return management & customer service for SMBs

Rating
0 reviews
Promote on VibeVoted
Alternatives Is it good?
InboxAgent
InboxAgent uses AI to read your shared mailboxes, like info@ and sales@, plus everyone's own inbox, on Microsoft 365, Gmail, Zoho Mail or IMAP. It finds the sales leads and gives each an owner on a board. Never sends from your mailbox. sponsored

Which is more popular?

Customer Support popularity
100% vs 0%
alternatives listed
89 vs 14

Base details

Website, pricing, platforms and company facts side by side.

Keeping
SupportSync
Website keeping.com supportsync.com
Pricing
Paid Free trial Official pricing
—
Company Startup from the United States · 1 - 9 employees · 2020 —
Listed in
Help Desk Customer Support Customer Service Help Desk And Ticketing Shared Inbox For Gmail Team Email Management Collaborative Email Platform Customer Support Tool For Gmail Productivity Automation SaaS +8
Productivity Industries Maintenance Management Shipping +1

About Keeping and SupportSync

In their own words, as submitted to SaaSHub.

Keeping
SupportSync

Keeping is a shared inbox and helpdesk tool that lives inside Gmail, turning a shared mailbox like support@company(dot)com into a collaborative workspace where customer emails become trackable tickets with assignments, statuses, tags, and collision detection. It adds helpdesk power (templates,...

Read more about Keeping

No description of SupportSync yet.

Features and specs

What each product offers, as listed by its team.

Keeping 6 features
SupportSync 5 features
  • Shared Inbox
    Collaborate on your shared inbox from Gmail
  • Automated Workflows
    Tag, assign, and process email automatically
  • Lives in Gmail
    No extra tabs or apps to learn
  • Unlimited Mailboxes
    Add as many shared mailboxes as you like for free
  • Powerful Analytics
    Track first response time, volume, and measure your team
  • Collision Detection
    Never answer the same email twice
  • Comprehensive Integration
    SupportSync offers seamless integration with various platforms, allowing businesses to streamline their customer service processes across different communication channels.
  • User-Friendly Interface
    The platform provides an intuitive and easy-to-navigate interface, making it accessible for users with varying levels of technical expertise.
  • Customization Options
    SupportSync allows extensive customization, enabling businesses to tailor the platform to their specific customer service needs and workflows.
  • Automation Features
    With robust automation tools, SupportSync can help reduce repetitive tasks, allowing customer service teams to focus on more complex issues.
  • Analytics and Reporting
    The platform provides detailed analytics and reporting features, giving businesses insights into their customer service performance and helping to identify areas for improvement.

Possible disadvantages

  • Cost
    SupportSync's pricing can be high, especially for small businesses or startups with limited budgets.
  • Complex Setup
    Initial setup and integration can be complex and time-consuming, potentially requiring dedicated resources to manage.
  • Learning Curve
    Despite its user-friendly interface, the vast array of features can present a learning curve for new users, requiring training for effective use.
  • Occasional Downtime
    Users have reported occasional downtime or performance issues, which can affect the reliability of the platform at critical times.
  • Limited Third-Party Integrations
    Although integration is a strength, some users may find SupportSync lacking in support for certain niche third-party applications that are crucial to their workflows.

Videos

Walkthroughs and reviews on video.

Keeping 2 videos + Add
SupportSync 1 video + Add

DROP 2025 REVIEW | Keeping the Shot INTERESTING!

More videos

  • - I hate it, I'm keeping it. SMSL PL200T CD transport review.

SupportSync for Zendesk - Installation & Use

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Keeping
SupportSync
100% 100%
Customer Support
0% 0%
0% 0%
Industries
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Maintenance Management
100% 100%

Questions & Answers

As answered by people managing Keeping and SupportSync.

How would you describe the primary audience of your product?

Keeping's answer

Small and medium sized businesses

Which are the primary technologies used for building your product?

Keeping's answer

Built in GCP (Google Cloud), with React, Elixir, and Phoenix.

What's the story behind your product?

Keeping's answer

Keeping was built to help teams manage customer support without leaving Gmail. It brings the structure of a help desk to shared inboxes, making it easier to assign, track, and respond to customer emails as a team.

User comments

Share your experience with using Keeping and SupportSync. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Keeping no reviews yet
SupportSync no reviews yet

We have no reviews of SupportSync yet. Be the first one to post

Alternatives to Keeping and SupportSync

When comparing Keeping and SupportSync, you can also consider the following products.

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