Software Alternatives, Accelerators & Startups

jQuery UI VS LiveAgent

Compare jQuery UI VS LiveAgent and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

jQuery UI logo jQuery UI

Curated set of user interface interactions, effects, widgets, and themes built on top of the jQuery JavaScript Library

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • jQuery UI Landing page
    Landing page //
    2021-10-17
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

jQuery UI features and specs

  • Ease of Use
    jQuery UI simplifies creating and managing complex UI components with straightforward syntax and comprehensive documentation.
  • Compatibility
    jQuery UI is highly compatible with older browsers, offering a broader range of support compared to more modern frameworks.
  • Extensibility
    jQuery UI is designed to be modular and extendable, allowing developers to use only the components they need and easily extend or theming them.
  • Rich Set of Widgets
    It comes with a variety of pre-built widgets such as datepickers, accordions, and sliders, which can save development time.
  • Animated Effects
    jQuery UI includes many built-in animation effects that can enhance the user experience without requiring additional libraries.
  • Theming
    The library provides Themeroller, a tool that allows developers to create custom themes easily, ensuring UI consistency and branding.

Possible disadvantages of jQuery UI

  • Performance
    Due to its extensive feature set, jQuery UI can be relatively heavy, which may affect performance, particularly in resource-constrained environments.
  • Not Mobile-First
    jQuery UI is not designed with mobile-first principles in mind, making it less optimal for modern responsive web applications.
  • Learning Curve
    While easy to use for simple tasks, mastering jQuery UI for more complex applications may require a significant learning curve.
  • Dependency on jQuery
    Since jQuery UI relies on the jQuery library, it adds an additional dependency which can be limiting if you prefer or are required to use vanilla JS or another library.
  • Declining Popularity
    With the rise of modern frameworks like React, Vue, and Angular, jQuery UI has seen a decline in popularity and community support.
  • Limited Modern Features
    Compared to contemporary UI libraries, jQuery UI lacks some of the modern features and performance optimizations found in newer libraries.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of jQuery UI

Overall verdict

  • jQuery UI is a solid choice for projects that already use jQuery or for developers who need to implement standard UI components quickly and easily. However, for projects starting from scratch, considering more modern alternatives that align with the current state of JavaScript development, such as React, Vue, or Angular, might be beneficial due to their extensive ecosystems and support for modern development patterns.

Why this product is good

  • jQuery UI is a popular library that extends the capabilities of jQuery with a robust set of user interface interactions, effects, widgets, and themes. It is particularly well-suited for developers who are already familiar with jQuery and need to implement features quickly without starting from scratch. Its components are widely used because they are both customizable and reliable, and it is backed by a large community that offers support and contributions. Furthermore, jQuery UI simplifies complex interactions and effects that would otherwise require significant effort to code manually, especially for those who seek cross-browser compatibility.

Recommended for

    jQuery UI is recommended for developers working on legacy projects that heavily rely on jQuery, or for quick, short-to-medium-term projects where ease of use and speed of implementation are paramount. It is also suitable for educational purposes, helping beginners understand DOM manipulation and UI interaction concepts. However, for new projects aimed at creating highly interactive and scalable applications, a framework or library that supports modern front-end technologies may be more appropriate.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

jQuery UI videos

jQuery UI tutorial: Adding a user interface with jQuery UI | lynda.com

More videos:

  • Review - jQuery UI Ultimate:Design Amazing Interfaces Using jQuery UI : Understanding the curriculum.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to jQuery UI and LiveAgent)
Javascript UI Libraries
100 100%
0% 0
Customer Support
0 0%
100% 100
Development Tools
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions & Answers

As answered by people managing jQuery UI and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare jQuery UI and LiveAgent

jQuery UI Reviews

We have no reviews of jQuery UI yet.
Be the first one to post

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    Competitors: Zendesk, Freshdesk
    Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    Competitors: Zendesk, Freshdesk
    Pros:    Easy to use|Easy integration|Automation and custom functions
    Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, jQuery UI seems to be more popular. It has been mentiond 15 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

jQuery UI mentions (15)

  • Let Me Talk About Component-based Front-end Development
    The once popular jQuery, with its strengths fully utilized in jQuery UI and Bootstrap, provides many UI components and is also friendly to backend developers, seemingly meeting the requirements. However, looking at their component implementation and resource loading forms—. - Source: dev.to / over 1 year ago
  • 100+ Must-Have Web Development Resources
    jQuery UI: An open-source library for building user interfaces based on jQuery. - Source: dev.to / almost 2 years ago
  • What is a component library and should you build your own?
    Fortunately, when I started web development in earnest, many of these issues were ironed out. By this point, there were still a handful of libraries that made writing complex interfaces with cross-browser support a little easier. Jquery UI, the first component library I used, supported accordions and other widgets. But the browser is constantly evolving, and we now have a native way of implementing this accordion... - Source: dev.to / about 2 years ago
  • Best ReactJS library for Drag-n-Drop Table for plugin Admin view?
    Because WordPress is already have these jQuery & jQuery UI libraries (https://jqueryui.com/). Source: about 3 years ago
  • jQuery 3.6.2 Released
    We still use jQuery + jQuery UI on our website because it is basically battle tested through 15+ years. https://jqueryui.com/ It is easy as hell. What's there to not like? I don't care to be called names or being old fashioned. I also don't care about "right" tooling for frontend. As far it works and it is robust and it is going to be around for many years, I am fine with it. - Source: Hacker News / over 3 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing jQuery UI and LiveAgent, you can also consider the following products

jQuery - The Write Less, Do More, JavaScript Library.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

React Native - A framework for building native apps with React

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Babel - Babel is a compiler for writing next generation JavaScript.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.