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Jotform VS Elevio

Compare Jotform VS Elevio and see what are their differences

Jotform

Free Online Form Builder & Form Creator

Rating
0 reviews
Pricing
Freemium Free trial $34 / Monthly (25 Forms / 1,000 Monthly Submissions)
Alternatives Is it good?
Elevio

Learn how elevio can help bring all your support channels into one, to provide the best support possible for your users

Rating
0 reviews
Alternatives Is it good?
Anyone.com
The smarter way to buy, sell, and close real estate transactions. sponsored

Which is more popular?

Based on our record, Jotform seems to be more popular. It has been mentioned 3 times since March 2021.

social mentions
3 vs 0
Form Builder popularity
100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

Jotform
Elevio
Website jotform.com elev.io
Pricing
Freemium Free trial $34 / Monthly (25 Forms / 1,000 Monthly Submissions) Official pricing
Official pricing
Platforms
Android iOS Web
—
Company 2006 —
Listed in
Forms And Surveys Surveys Form Builder CRM No Code Data Collection Store Development Workflow Automation Electronic Signature HIPAA Compliance Management Survey Tools Health Care Information Technology +9
Customer Support Help Desk Customer Service CRM +1

About Jotform and Elevio

In their own words, as submitted to SaaSHub.

Jotform
Elevio

Jotform is a powerful online form builder that makes it easy to create robust forms and collect important data. Trusted by over 20M users worldwide, such as nonprofits, educational institutions, small businesses, and enterprises, Jotform is a gateway to gathering better information to propel your...

Read more about Jotform

No description of Elevio yet.

Features and specs

What each product offers, as listed by its team.

Jotform 26 features
Elevio 6 features
  • Form Builder
    https://www.jotform.com/build/
  • Jotform Apps
    https://www.jotform.com/products/apps/
  • Jotform Enterprise
    https://www.jotform.com/enterprise/
  • Jotform Store Builder
    https://www.jotform.com/products/store-builder/
  • Jotform Tables
    https://www.jotform.com/products/tables/
  • Jotform Inbox
    https://www.jotform.com/features/inbox/
  • Jotform Mobile Forms
    https://www.jotform.com/products/mobile-forms/
  • Jotform Approvals
    https://www.jotform.com/products/approvals/
  • Jotform Report Builder
    https://www.jotform.com/products/report-builder/
  • Jotform Smart PDF Forms
    https://www.jotform.com/products/smart-pdf-forms/
  • Jotform PDF Editor
    https://www.jotform.com/products/pdf-editor/
  • Jotform Workflows
    https://www.jotform.com/products/workflows/
  • HIPAA Friendly Forms
    https://www.jotform.com/hipaa/
  • Jotform Sign
    https://www.jotform.com/products/sign/
  • Jotform for Salesforce
    https://appexchange.salesforce.com/appxListingDetail?listingId=a0N4V00000JTeWyUAL
  • Online Payments
    https://www.jotform.com/online-payments/
  • Jotform Integrations
    https://www.jotform.com/integrations/
  • Form Templates
    https://www.jotform.com/form-templates/
  • PDF Templates
    https://www.jotform.com/pdf-templates/
  • App Templates
    https://www.jotform.com/app-templates/
  • Workflow Templates
    https://www.jotform.com/workflow-templates/
  • Table Templates
    https://www.jotform.com/table-templates/
  • Prefill Forms
    https://www.jotform.com/prefill-forms/whats-new/
  • Secure Forms
    https://www.jotform.com/security/
  • Form Widgets
    https://www.jotform.com/widgets/
  • Jotform Blog
    https://www.jotform.com/blog/
  • User-Friendly Interface
    Elevio offers an intuitive and easy-to-navigate interface, making it accessible for users of all levels of technical expertise.
  • Integrated Knowledge Base
    Allows for efficient creation, management, and deployment of a centralized knowledge base that can help in reducing support tickets.
  • Real-Time Support
    Provides real-time support tools like live chat and intelligent automated assistance, ensuring users receive timely help.
  • Multi-Channel Integration
    Elevio can integrate with various third-party platforms and applications, streamlining workflow and improving productivity.
  • Contextual Help
    Offers contextual help options that can be embedded throughout websites or applications, enhancing user experience by providing help precisely when needed.
  • Analytics and Reporting
    Equipped with robust analytics and reporting features to track and analyze user interactions, helping businesses make informed decisions.

Possible disadvantages

  • Cost
    Elevio can be on the pricier side compared to some other customer support tools, potentially making it less accessible for smaller businesses or startups.
  • Learning Curve
    While user-friendly, it may still have a bit of a learning curve for businesses unfamiliar with advanced customer support tools.
  • Feature Overload
    The abundance of features can sometimes be overwhelming, leading to a more complex onboarding process and potentially requiring more extensive training for full utilization.
  • Customization Limitations
    Although it offers a wide range of features, some users have found the level of customization to be somewhat limited depending on their specific needs.
  • Technical Glitches
    Some users have reported occasional technical glitches or bugs, which can disrupt the user experience and require support intervention to resolve.

Analysis

An editorial look at what each product does well and who it suits.

Jotform
Elevio

Overall verdict

  • Yes, Jotform is generally considered a reliable and effective tool for creating online forms for various purposes.

Why this product is good

  • Jotform is considered good by many users because of its user-friendly interface, extensive template library, and robust features which allow for easy creation of online forms. It supports integrations with various platforms, offers customizable forms and has strong security measures in place. Additionally, Jotform provides responsive customer support and a tiered pricing model catering to different user needs.

Recommended for

    Jotform is recommended for businesses, educational institutions, non-profit organizations, and individuals who need to create, share, and analyze forms and surveys quickly and efficiently. Its features make it suitable for users with varying levels of technical expertise.

Overall verdict

  • Overall, Elevio is a solid choice for businesses looking to enhance their customer support systems and empower users with self-service tools. It stands out due to its ease of use, robust integration capabilities, and effective knowledge management features.

Why this product is good

  • Elevio is considered a good platform because it provides an intuitive support and knowledge management system designed to improve customer support efficiency. It integrates seamlessly with existing workflows and offers features like in-app help widgets, detailed analytics, and easy content management. Its ability to provide users with immediate answers and reduce support ticket volume can significantly enhance user experience and customer satisfaction.

Recommended for

    Elevio is recommended for startups, SaaS companies, and mid-to-large businesses that prioritize customer support efficiency and those seeking to reduce support ticket loads by improving knowledge accessibility. It's particularly beneficial for teams aiming to deliver proactive support while also collecting customer insights through usage data.

Videos

Walkthroughs and reviews on video.

Jotform 4 videos + Add
Elevio 0 videos + Add

JotForm Review - Beginner to Expert PREVIEW by Bizversity.com

More videos

  • - How to Use JotForm to Create Online Forms & Fillable PDFs
  • - JotForm 4.0 // A Tutorial & Review
  • - Jotform Tutorial: How to Use Jotform

No Elevio videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Jotform
Elevio
100% 100%
Form Builder
0% 0%
0% 0%
Customer Support
100% 100%
100% 100%
Forms And Surveys
0% 0%
0% 0%
Live Chat
100% 100%

User comments

Share your experience with using Jotform and Elevio. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Jotform no reviews yet
Elevio no reviews yet

View more

We have no reviews of Elevio yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Jotform 3 mentions
Elevio 0 mentions
  • This seems like a new scam, right?
    Sure, you took down jotform.com, a legitimate website (it's still up by the way). Source: about 4 years ago
  • Recommendations to help me with teaching the extended response section of the GED RLA exam?
    Something akin to a fill-in-the-blank template maybe? This was all prompted by my beginning to write one on jotform.com. I began doing it and then realized that there are probably thousands of similar templates that are way better.... Source: over 4 years ago
  • How can I include object keys as headings when using IMPORTJSONAPI?
    I'm trying to import data from Jotform so the structure of the JSON can vary. Here's an example though:. Source: almost 5 years ago

Tracking Elevio since Mar 2021.

Alternatives to Jotform and Elevio

When comparing Jotform and Elevio, you can also consider the following products.

  • Typeform

    Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

    Compare Typeform to Jotform or Elevio:

    Typeform vs Jotform Typeform vs Elevio
  • LiveAgent

    LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

    Compare LiveAgent to Jotform or Elevio:

    LiveAgent vs Jotform LiveAgent vs Elevio
  • Google Forms

    Simple web forms from Google.

    Compare Google Forms to Jotform or Elevio:

    Google Forms vs Jotform Google Forms vs Elevio
  • Intercom

    Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

    Compare Intercom to Jotform or Elevio:

    Intercom vs Jotform Intercom vs Elevio
  • Survey Monkey

    Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

    Compare Survey Monkey to Jotform or Elevio:

    Survey Monkey vs Jotform Survey Monkey vs Elevio
  • Freshdesk

    Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

    Compare Freshdesk to Jotform or Elevio:

    Freshdesk vs Jotform Freshdesk vs Elevio
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