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Jekyll VS Zendesk

Compare Jekyll VS Zendesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Jekyll logo Jekyll

Jekyll is a simple, blog aware, static site generator.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Jekyll Landing page
    Landing page //
    2023-01-17
  • Zendesk Landing page
    Landing page //
    2024-05-06

Jekyll features and specs

  • Speed and Performance
    Jekyll generates static websites, which means they load faster compared to dynamic websites. No database queries are required, reducing server overhead and improving performance.
  • Security
    Static sites have a smaller attack surface compared to dynamic sites because they don't rely on databases or server-side code. This means fewer vectors for potential compromises.
  • Simplicity
    Jekyll setups are relatively straightforward, especially if you are comfortable writing in Markdown and HTML. This can make it easier to manage and maintain your website.
  • Integration with GitHub Pages
    Jekyll is designed to work seamlessly with GitHub Pages, allowing you to host your website for free with automatic deployment directly from your GitHub repository.
  • Customizability
    Jekyll allows for extensive customization through its support for plugins, themes, and templates. This can be helpful to create a unique look and functionality for your website.

Possible disadvantages of Jekyll

  • Learning Curve
    While Jekyll is simpler than some other static site generators, it does require some familiarity with the command line, version control (Git), and YAML configuration.
  • Build Time
    For large websites, the build times can become lengthy, which can slow down the development process, especially if you are making frequent updates.
  • Lack of Real-time Content Updates
    Since Jekyll generates static sites, real-time content updates (e.g., comments, dynamic forms) aren't natively supported and require third-party services or additional tooling.
  • Dependence on Ruby
    Jekyll is built with Ruby, so you will need to have Ruby installed and occasionally deal with Ruby-specific issues. This might be a drawback for developers who are not familiar with the Ruby ecosystem.
  • Limited Built-in Functionality
    While Jekyll is very flexible, it doesn’t have built-in support for many features out of the box, which might require you to manually implement or rely on plugins.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Jekyll videos

+ Add

Getting Started With Jekyll, The Static Site Generator

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Jekyll and Zendesk)

Jekyll

Zendesk

CMS
100 100%
CMS
0% 0
Customer Support
0 0%
Customer Support
100% 100
Blogging
100 100%
Blogging
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Jekyll and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jekyll and Zendesk

Jekyll Reviews

Best Gitbook Alternatives You Need to Try in 2023
Jekyll is a static site generator often used to create blogs and websites, similar to Gitbook in its ability to generate documentation from markdown files. Jekyll is built in Ruby and is known for its flexibility and ease of use. It also has a large community and a wide variety of plugins and themes available. Jekyll's main advantage is that it is highly customizable,...
Source: www.archbee.com
11 Popular Free And Open Source WordPress CMS alternatives in 2021
Unlike some listed alternatives, Jekyll is also a static site generator so it lays in the same category. It uses Ruby and we would say it's simpler, free, and open-source CMS software.
Source: medevel.com
10 static site generators to watch in 2021
Perhaps most conveniently described as Jekyll implemented with JavaScript rather than Ruby, Eleventy has now moved beyond that while retaining a clear and simple on-ramp, and only shipping to the browser what you tell it too. As with Jekyll and Hugo, no JavaScript frameworks are auto-baked in.
Source: www.netlify.com
Hugo vs Jekyll: an Epic Battle of Static Site Generator Themes
Jekyll isn’t strict with its content location. It expects pages in the root of your site, and will build whatever’s there. Here’s how you might organize these pages in your Jekyll site root:
Source: www.freecodecamp.org
9 Reasons I Think Craft is the Best CMS on the Market Today
Craft CMS is simple, minimalistic, agile and has every capability a modern CMS framework needs. Over the past ten years we have worked with every CMS you could think of (Wordpress, Drupal, Rails+ActiveAdmin, Ghost, Weebly, DjangoCMS, Jekyll, Joomla, Tumblr, Squarespace, Expression Engine, Statamic, Blogger)… here are the reasons why we’ve landed firmly with Craft as our №1...
Source: hackernoon.com

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Jekyll seems to be a lot more popular than Zendesk. While we know about 195 links to Jekyll, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Jekyll mentions (195)

  • Building PicoSSG: 'Just Enough Code'
    The static site generator (SSG) landscape is crowded with feature-rich but increasingly complex solutions. As I looked at and used tools like lume, 11ty, lektor, or jekyll, I found myself drowning in configuration options, plugins, and middleware. What started as a simple desire to convert Markdown content into HTML had evolved into learning complex frameworks with steep learning curves. - Source: dev.to / 9 days ago
  • How to create a blog with Quartz, GitHub, and Cloudflare
    If you don't want to use Jekyll as your static site generator for GitHub Pages and you want to have a custom domain for your GitHub Pages. This post is for you! - Source: dev.to / 4 months ago
  • Blogging with Obsidian and Jekyll
    Jekyll is a static site generator that transforms Markdown files into a fully functional website. Everything is generated into plain HTML, which makes it simple to deploy on platforms like GitHub Pages. - Source: dev.to / 4 months ago
  • Create a Blogging Platform With No Backend (Zero Hosting Fee)
    Obviously, there are a dozen choices for generating static websites (efficiently and quickly), from the classic Jekyll to the new Next.js. And you are good to go with any of them as long as your confident with it. I choose 11ty because:. - Source: dev.to / 5 months ago
  • It's easy to dev blog
    In your repository settings you need to turn on GitHub Pages to make it pull Jekyll content (that's the magic✨ default GitHub Pages build tool) from your GitHub repository. - Source: dev.to / 10 months ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

What are some alternatives?

When comparing Jekyll and Zendesk, you can also consider the following products

Hugo - Hugo is a general-purpose website framework for generating static web pages.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Ghost - Ghost is a fully open source, adaptable platform for building and running a modern online publication. We power blogs, magazines and journalists from Zappos to Sky News.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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