Intercom
Zendesk
Freshdesk
Drift
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tawk.to
LiveChat
Crisp Chat
Redpen.ai
Redpen simplifies feedback and bug reporting. It helps product and service teams by automatically capturing essential details, making it easier to quickly address feedback and fix issues. Redpen offers two main capabilities:
Redpen For Developers
Empower product teams to submit visual feedback with automatically captured rich context, directly into issue tracking systems. It helps reduce development costs and increase feature velocity and efficiency.
Redpen For Service
A frictionless platform for users to submit feedback and issues. Incorporate user perspective and drive continuous product enhancements for a better user experience. Reduce support costs, and increase customer satisfaction.
Top Features
Visually Capture Issues with screen recording or screenshots Automatically Capture Advanced Diagnostics Built In Diagnostic Viewer Seamless Integration With Your Issue Tracking and Service Desk Systems (Jira, Azure, HubSpot, GitHub and more) Auto-Fill Templates
Intercom Redpen.aiNo features have been listed yet.
Redpen.ai's answer:
Small to big enterprises.
Redpen.ai's answer:
Most ticketing tools capture the customer-reported issue, but fail to capture the context in which the issue was discovered - the operating system, browser, application logs, device information and more. Gathering this information requires back-and-forth communication between the reporter of the issue and the team trying to resolve the issue. Redpen eliminates the back-and-forth communication combining user input with automatically collected information including user, device and application context. Redpen is an all-in-one feedback and bug reporting tool that can combine text input, static images, screen recording, and the ability to annotate screenshots and videos.
Redpen.ai's answer:
Redpen is designed for customer service and development teams to capture actionable support requests and bugs in 60 seconds! It makes customer support issues, feature requests and bugs easier to report. Redpen enriches the context associated with reported issues allowing organizations to increase feature velocity, grow customer satisfaction and reduce development or support costs.
Redpen.ai's answer:
Redpen is designed to be easy and intuitive to use, so all users technical and non-can quickly figure out how to use it. Redpen can be integrated into your applications to gather feedback from end users or used by your development, design, testing or other team when deployed within the organization.
Redpen.ai's answer:
Redpen was created using front-end and back-end technologies such as React, Node JS, and Java.
Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.
Based on our record, Intercom seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Drift - A messaging app that helps you grow your business.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page
LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.
