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Redpen.ai

Customer Feedback and Bug Reporting Software

Redpen simplifies feedback and bug reporting. It helps product and service teams by automatically capturing essential details, making it easier to quickly address feedback and fix issues. Redpen offers two main capabilities:

Redpen For Developers

Empower product teams to submit visual feedback with automatically captured rich context, directly into issue tracking systems. It helps reduce development costs and increase feature velocity and efficiency.

Redpen For Service

A frictionless platform for users to submit feedback and issues. Incorporate user perspective and drive continuous product enhancements for a better user experience. Reduce support costs, and increase customer satisfaction.

Top Features

Visually Capture Issues with screen recording or screenshots Automatically Capture Advanced Diagnostics Built In Diagnostic Viewer Seamless Integration With Your Issue Tracking and Service Desk Systems (Jira, Azure, HubSpot, GitHub and more) Auto-Fill Templates

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#Customer Support #Customer Feedback #Bug Reporting #Bug And Issue Tracking #User Feedback #Website Feedback #Bug Tracking #Realtime Feedback #Visual Bug Reports

Redpen.ai Reviews and details

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  • Redpen.ai Landing page
    Landing page //
    2023-09-15

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Videos

Capture visual feedback in 60 seconds.

Questions & Answers

As answered by people managing Redpen.ai.

  1. Who are some of the biggest customers of Redpen.ai?

    Small to big enterprises.

  2. What makes Redpen.ai unique?

    Most ticketing tools capture the customer-reported issue, but fail to capture the context in which the issue was discovered - the operating system, browser, application logs, device information and more. Gathering this information requires back-and-forth communication between the reporter of the issue and the team trying to resolve the issue. Redpen eliminates the back-and-forth communication combining user input with automatically collected information including user, device and application context. Redpen is an all-in-one feedback and bug reporting tool that can combine text input, static images, screen recording, and the ability to annotate screenshots and videos.

  3. Why should a person choose Redpen.ai over its competitors?

    Redpen is designed for customer service and development teams to capture actionable support requests and bugs in 60 seconds!​ It makes customer support issues, feature requests and bugs easier to report. Redpen enriches the context associated with reported issues allowing organizations to increase feature velocity, grow customer satisfaction and reduce development or support costs.

  4. How would you describe your primary audience?

    Redpen is designed to be easy and intuitive to use, so all users technical and non-can quickly figure out how to use it. Redpen can be integrated into your applications to gather feedback from end users or used by your development, design, testing or other team when deployed within the organization.

  5. Which are the primary technologies used for building your product?

    Redpen was created using front-end and back-end technologies such as React, Node JS, and Java.

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This is an informative page about Redpen.ai. You can review and discuss the product here. The primary details have not been verified within the last quarter, and they might be outdated. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.

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