Redpen.ai
tawk.to
Intercom
LiveChat
Zendesk
LiveAgent
Freshdesk
Crisp Chat
JivoChat
Redpen simplifies feedback and bug reporting. It helps product and service teams by automatically capturing essential details, making it easier to quickly address feedback and fix issues. Redpen offers two main capabilities:
Redpen For Developers
Empower product teams to submit visual feedback with automatically captured rich context, directly into issue tracking systems. It helps reduce development costs and increase feature velocity and efficiency.
Redpen For Service
A frictionless platform for users to submit feedback and issues. Incorporate user perspective and drive continuous product enhancements for a better user experience. Reduce support costs, and increase customer satisfaction.
Top Features
Visually Capture Issues with screen recording or screenshots Automatically Capture Advanced Diagnostics Built In Diagnostic Viewer Seamless Integration With Your Issue Tracking and Service Desk Systems (Jira, Azure, HubSpot, GitHub and more) Auto-Fill Templates
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Redpen.ai's answer
Small to big enterprises.
Redpen.ai's answer
Most ticketing tools capture the customer-reported issue, but fail to capture the context in which the issue was discovered - the operating system, browser, application logs, device information and more. Gathering this information requires back-and-forth communication between the reporter of the issue and the team trying to resolve the issue. Redpen eliminates the back-and-forth communication combining user input with automatically collected information including user, device and application context. Redpen is an all-in-one feedback and bug reporting tool that can combine text input, static images, screen recording, and the ability to annotate screenshots and videos.
Redpen.ai's answer
Redpen is designed for customer service and development teams to capture actionable support requests and bugs in 60 seconds! It makes customer support issues, feature requests and bugs easier to report. Redpen enriches the context associated with reported issues allowing organizations to increase feature velocity, grow customer satisfaction and reduce development or support costs.
Redpen.ai's answer
Redpen is designed to be easy and intuitive to use, so all users technical and non-can quickly figure out how to use it. Redpen can be integrated into your applications to gather feedback from end users or used by your development, design, testing or other team when deployed within the organization.
Redpen.ai's answer
Redpen was created using front-end and back-end technologies such as React, Node JS, and Java.
Based on our record, tawk.to seems to be more popular. It has been mentiond 47 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like this before to guide me ? Any suggestions? Source: 11 months ago
Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: 12 months ago
I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: about 1 year ago
Okay. I have deleted my cookies and browsing data. That should be safe enough measure. right? Although I am unable to access tawk.to website now. Maybe they have blocked my IP or something. Source: over 1 year ago
I'm currently using tawk.to to chat with my visitors, but I would rather use whatsapp as a chat mechanism. There are a lot of plugins for that, but I'm not sure which one would suit me best. Preferably free or not too expensive, doesn't need to have a lot of functions. What do you guys suggest? Thanks in advance! Source: over 1 year ago
