Redpen.ai
Zendesk
Freshdesk
Intercom
LiveAgent
HelpScout
tawk.to
LiveChat
Zoho Desk
Redpen simplifies feedback and bug reporting. It helps product and service teams by automatically capturing essential details, making it easier to quickly address feedback and fix issues. Redpen offers two main capabilities:
Redpen For Developers
Empower product teams to submit visual feedback with automatically captured rich context, directly into issue tracking systems. It helps reduce development costs and increase feature velocity and efficiency.
Redpen For Service
A frictionless platform for users to submit feedback and issues. Incorporate user perspective and drive continuous product enhancements for a better user experience. Reduce support costs, and increase customer satisfaction.
Top Features
Visually Capture Issues with screen recording or screenshots Automatically Capture Advanced Diagnostics Built In Diagnostic Viewer Seamless Integration With Your Issue Tracking and Service Desk Systems (Jira, Azure, HubSpot, GitHub and more) Auto-Fill Templates
Redpen.ai ZendeskNo features have been listed yet.
Redpen.ai's answer
Small to big enterprises.
Redpen.ai's answer
Most ticketing tools capture the customer-reported issue, but fail to capture the context in which the issue was discovered - the operating system, browser, application logs, device information and more. Gathering this information requires back-and-forth communication between the reporter of the issue and the team trying to resolve the issue. Redpen eliminates the back-and-forth communication combining user input with automatically collected information including user, device and application context. Redpen is an all-in-one feedback and bug reporting tool that can combine text input, static images, screen recording, and the ability to annotate screenshots and videos.
Redpen.ai's answer
Redpen is designed for customer service and development teams to capture actionable support requests and bugs in 60 seconds! It makes customer support issues, feature requests and bugs easier to report. Redpen enriches the context associated with reported issues allowing organizations to increase feature velocity, grow customer satisfaction and reduce development or support costs.
Redpen.ai's answer
Redpen is designed to be easy and intuitive to use, so all users technical and non-can quickly figure out how to use it. Redpen can be integrated into your applications to gather feedback from end users or used by your development, design, testing or other team when deployed within the organization.
Redpen.ai's answer
Redpen was created using front-end and back-end technologies such as React, Node JS, and Java.
Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago