Software Alternatives, Accelerators & Startups

Intercom VS Hiya

Compare Intercom VS Hiya and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Hiya logo Hiya

Know who's calling or texting and block spammers on Android
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Hiya Landing page
    Landing page //
    2022-12-26

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Hiya videos

Hiya - FREE Caller ID App... It's Awesome!

More videos:

  • Review - Hiya Caller ID and Blocker keeps robocallers at bay | 50 Essential iOS Apps #3
  • Tutorial - How To Use Hiya App | Stop Unwanted Calls FREE! - App of the Week

Category Popularity

0-100% (relative to Intercom and Hiya)
Customer Support
100 100%
0% 0
Call Management
0 0%
100% 100
CRM
100 100%
0% 0
Caller ID
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Hiya

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Hiya Reviews

9 Best Truecaller Alternatives – 2022
Hiya can search up and identify random phone numbers and block them if you want to. It can also block spam calls and can also block spam SMS.
Top 10 Truecaller Alternatives You Can Use
Hiya which was formerly known as Whitepages Caller ID is a very capable caller ID app which identifies the calls you want to take and blocks the numbers and texts you want to avoid. Just like Truecaller, the app identifies unknown numbers, allows you to search for unknown numbers, and automatically blocks spam calls. My favorite feature of Hiya apart from its intended...
Source: beebom.com
10 Best Truecaller Alternatives For Android in 2022
You can set the app to automatically block specified numbers, spam numbers, or telemarketing calls. Hiya – Caller ID & Block is entirely free, and it doesn’t even show any ads.
Source: techviral.net

Social recommendations and mentions

Based on our record, Intercom should be more popular than Hiya. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

Hiya mentions (3)

  • 😂 scams in Ottawa market place FB, pay attention to the email that I provided
    Hiya.com - it comes default with most Samsung phones. Otherwise, you have to download it. It compares the incoming call and SMS telephone numbers against a database of known scammers, spammers and fraudsters. You can set it to auto block or let the call go through but with a caller ID warning that it's a suspected bad call. Source: almost 2 years ago
  • How to have my name show on all other phones I call?
    It turns out it's via a service called Hiya. Haven't looked fully into how you go about adding your name and phone number to that, but obviously it would only work on compatible phones. Source: over 2 years ago
  • Already got three calls today.... all local numbers
    But you're right - most of the time it's a local number (even though it really isn't)! You can get the hiya.com app, which is really helpful. Source: almost 3 years ago

What are some alternatives?

When comparing Intercom and Hiya, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Truecaller - Find a person by a name or phone number worldwide for free using Truecaller.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Spark Hire - SEEK Video Screen provides you with a quick and easy way to review a candidate’s presentation, motivation & cultural fit in order to simplify the early stages of your recruitment process.

Drift - A messaging app that helps you grow your business.

HR Avatar - HR Avatar is a great solution that helps you conduct Pre-Employment Video and Tests interviews.