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Intercom via SMS VS Zendesk

Compare Intercom via SMS VS Zendesk and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Intercom via SMS logo Intercom via SMS

Convert incoming customer texts into Intercom conversation

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Intercom via SMS Landing page
    Landing page //
    2023-07-28
  • Zendesk Landing page
    Landing page //
    2024-05-06

Intercom via SMS features and specs

  • Instant Communication
    SMS provides an immediate way to reach customers, ensuring that messages are delivered almost instantly and read quickly compared to emails.
  • High Open Rates
    Text messages generally have higher open rates than emails, increasing the likelihood of your messages being seen by the recipients.
  • Personalization
    SMS allows for personalized communication which can enhance customer engagement and satisfaction when integrated with Intercom's capabilities.
  • Ease of Use
    Integrating SMS with Intercom provides a user-friendly way to manage customer interactions efficiently without switching platforms.

Possible disadvantages of Intercom via SMS

  • Character Limitations
    SMS messages have a limited number of characters, which can restrict the amount of information that can be conveyed in a single message.
  • Privacy Concerns
    There could be potential privacy issues with sending sensitive information via SMS, which may lead to compliance challenges.
  • Cost Implications
    Sending SMS messages can incur additional costs, particularly if you’re sending large volumes of messages to customers internationally.
  • Frequency Management
    Overuse of SMS for communication can lead to customers feeling spammed or overwhelmed, diminishing its effectiveness.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Intercom via SMS videos

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Zendesk videos

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Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Intercom via SMS and Zendesk)

Intercom via SMS

Zendesk

CRM
1 1%
CRM
99% 99
Customer Support
0 0%
Customer Support
100% 100
Help Desk
0 0%
Help Desk
100% 100
Customer Interaction
100 100%
Customer Interaction
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom via SMS and Zendesk

Intercom via SMS Reviews

We have no reviews of Intercom via SMS yet.
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Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
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Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom via SMS mentions (0)

We have not tracked any mentions of Intercom via SMS yet. Tracking of Intercom via SMS recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing Intercom via SMS and Zendesk, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Live Chat by Sumo.com - Instantly communicate with customers, prospects & visitors

Intercom Facebook integration - Read, manage & respond to Facebook messages from Intercom

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

NeO - NeO is a powerful outliner built for OS X.

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