Instant Communication
SMS provides an immediate way to reach customers, ensuring that messages are delivered almost instantly and read quickly compared to emails.
High Open Rates
Text messages generally have higher open rates than emails, increasing the likelihood of your messages being seen by the recipients.
Personalization
SMS allows for personalized communication which can enhance customer engagement and satisfaction when integrated with Intercom's capabilities.
Ease of Use
Integrating SMS with Intercom provides a user-friendly way to manage customer interactions efficiently without switching platforms.
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