Software Alternatives, Accelerators & Startups

html2canvas VS Intercom

Compare html2canvas VS Intercom and see what are their differences

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html2canvas logo html2canvas

JavaScript library to take "screenshots" of webpages or parts of it, directly on the...

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • html2canvas Landing page
    Landing page //
    2019-09-15
  • Intercom Landing page
    Landing page //
    2023-07-05

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

html2canvas features and specs

  • Client-Side Rendering
    html2canvas is a client-side library that can capture screenshots of web pages without requiring server-side processing, making it easy to integrate into web applications.
  • Open-Source
    Being open-source, developers have access to the source code, allowing them to modify and contribute to the project, ensuring transparency and community-driven improvements.
  • Ease of Use
    It provides a straightforward API, making it accessible for developers to quickly implement and use the library to capture screenshots.
  • Cross-Browser Support
    The library aims to support multiple browsers, enhancing its usability across different user platforms.

Possible disadvantages of html2canvas

  • Rendering Limitations
    html2canvas may not fully support all CSS properties or web elements, leading to inaccurate or incomplete screenshots in some cases.
  • Performance Overheads
    As a JavaScript library running in the browser, it may lead to increased CPU and memory usage, especially for large or complex web pages.
  • Security Concerns
    Rendering content on the client side may expose sensitive information within the page during the rendering process, posing security risks if not handled carefully.
  • Lack of Dynamic Content Handling
    Dynamic content like videos, animations, or elements with JavaScript-based changes during rendering might not be accurately captured.

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

html2canvas videos

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Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to html2canvas and Intercom)
Browser Testing
100 100%
0% 0
Customer Support
0 0%
100% 100
Development
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare html2canvas and Intercom

html2canvas Reviews

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Intercom Reviews

  1. Eleanor Bennett
    ยท Digital Marketing Specialist at Logit.io ยท
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


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Source: www.zendesk.com

Social recommendations and mentions

Based on our record, html2canvas should be more popular than Intercom. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

html2canvas mentions (18)

  • HTML-in-Canvas
    A native version would be nice but this seems interesting https://html2canvas.hertzen.com/. - Source: Hacker News / 2 months ago
  • Gist Share
    So I went to trusty html2canvas It works really well with some caveats; which I hit. It does not render SVG backgrounds well, or complicated CSS3 gradients. To hack this I basically append a png background if screenshot is occurring, this happens only if the og:image hasn't been created/uploaded before. - Source: dev.to / 4 months ago
  • Build a Finance Tracker with Next.js, Strapi, and Chartjs: Part 3
    We'll use three libraries - html-to-pdfmake, pdfmake and html2canvas for the printing functionality. - Source: dev.to / about 1 year ago
  • Build a Finance Tracker with Next.js, Strapi, and Chartjs: Part 1
    Html2canvas to take screenshots of the webpage directly on the browser. - Source: dev.to / about 1 year ago
  • This weird IFRAME thing wasted my 2 days (and counting...)
    My new approach: Whenever user will open the preview and it would load completely, I will take a screenshot programatically using html2canvas library and later store in the db. I wrote code and it worked as I thought except for one part. Everything was fine in the screenshot, except the preview part. IT WAS BLANK, LIKE COMPLETELY BLANK. Oh my god! How is this possible? What on earth is wrong that every solution I... - Source: dev.to / about 1 year ago
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Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercomโ€™s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 11 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: over 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. Iโ€™d emphasize a straightforward, fuss-free angle instead. Source: over 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: over 3 years ago
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What are some alternatives?

When comparing html2canvas and Intercom, you can also consider the following products

BackstopJS - BackstopJS is an open-source tool that allows the user to capture screenshots of a complete webpage or only specific areas of the webpage.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Html Screen Capture JS - Html Screen Capture JS is an open-source, lightweight, and fully customizable javascript/typescript library that captures a complete layout or a few areas of a layout and saves it in a mini HTML file for the user.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Expo Screen Capture - Expo Screen Capture is a highly efficient tool that empowers users to prevent screens in their applications from being captured or taped.

Drift - A messaging app that helps you grow your business.