Software Alternatives & Startups
Register | Login

HelpDocs VS Malcolm App

Compare HelpDocs VS Malcolm App and see what are their differences

HelpDocs

Educate your users with a super simple knowledge base that’s built for teams just like yours.

Rating
0 reviews
Alternatives Is it good?
Malcolm App

Customer self-service made easy

Rating
0 reviews
Pricing
Paid Free trial $50 / Monthly (Micro)
Alternatives Is it good?
AgentClara
AgentClara is a UK AI receptionist that answers calls, books clients, and handles follow-ups 24/7 for service businesses and agencies. Free AI agents for website chat, SMS, social media and email included. Set up online with a free number in minutes sponsored

Which is more popular?

Based on our record, HelpDocs seems to be more popular. It has been mentioned 2 times since March 2021.

social mentions
2 vs 0
Customer Support popularity
85% vs 15%
alternatives listed
115 vs 22

Base details

Website, pricing, platforms and company facts side by side.

HelpDocs
Malcolm App
Website helpdocs.io malcolm.app
Pricing
Official pricing
Paid Free trial $50 / Monthly (Micro) Official pricing
Platforms —
Web
Company — Startup from the United Kingdom · 10 - 19 employees · 2020
Listed in
Customer Support CRM Help Desk Knowledge Management +1
Customer Service Customer Support Customer Engagement Self Service Support +1

About HelpDocs and Malcolm App

In their own words, as submitted to SaaSHub.

HelpDocs
Malcolm App

No description of HelpDocs yet.

Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our...

Read more about Malcolm App

Features and specs

What each product offers, as listed by its team.

HelpDocs 5 features
Malcolm App 7 features
  • User-friendly Interface
    HelpDocs offers an intuitive and easy-to-navigate interface, making it simple for both authors and users to interact with the documentation.
  • Customization Options
    The platform provides extensive customization options, allowing companies to tailor the documentation site to match their branding and specific needs.
  • Powerful Search Function
    HelpDocs features a robust search functionality which enhances user experience by allowing them to quickly find the information they need.
  • Integration Capabilities
    It integrates well with various third-party tools and services, facilitating seamless workflow and improving productivity.
  • Analytics and Feedback
    The platform offers valuable analytics and user feedback options to help organizations understand how their documentation is being used and what improvements can be made.

Possible disadvantages

  • Pricing
    Some users may find the pricing to be on the higher side, especially for small businesses or startups with limited budgets.
  • Limited Offline Access
    HelpDocs does not provide robust offline access options, which can be a constraint for users needing information without an internet connection.
  • Learning Curve for Customization
    While customization options are extensive, there may be a learning curve involved for users unfamiliar with such configurations.
  • Dependent on Internet Connectivity
    As a web-based solution, its performance can be affected by internet connectivity issues, potentially hindering access to documentation.
  • FAQs / Articles / Knowledgebase
  • Workflows (digital forms)
  • Integrations & Webhooks
  • Hosted Hub (portal)
  • Payments
  • Embeds, Widgets, Overlays & Plugins
  • Comprehensive Control Panel & Dashboard

Videos

Walkthroughs and reviews on video.

HelpDocs 0 videos + Add
Malcolm App 1 video + Add

No HelpDocs videos yet. You could help us improve this page by suggesting one.

Introducing Malcolm!

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
HelpDocs
Malcolm App
85% 85%
Customer Support
15% 15%
100% 100%
Knowledge Management
0% 0%
0% 0%
Customer Service
100% 100%
100% 100%
Knowledge Base
0% 0%

Questions & Answers

As answered by people managing HelpDocs and Malcolm App.

Why should a person choose your product over its competitors?

Malcolm App's answer:

The product is more powerful

What's the story behind your product?

Malcolm App's answer:

Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

Who are some of the biggest customers of your product?

Malcolm App's answer:

  • Petplan
  • Outernet
  • Centtrip
  • Freemarket

What makes your product unique?

Malcolm App's answer:

Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)

How would you describe the primary audience of your product?

Malcolm App's answer:

Companies and/or organisations who have a high and growing level of customer service activity

Which are the primary technologies used for building your product?

Malcolm App's answer:

  • Laravel
  • PHP
  • Javascript
  • Elasticsearch

User comments

Share your experience with using HelpDocs and Malcolm App. For example, how are they different and which one is better?

Log in or Post with

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

HelpDocs 2 mentions
Malcolm App 0 mentions
  • Can't find a nocode solution for a simple knowledge base
    You should consider no-code solutions specifically built for the knowledge base. We're using https://helpdocs.io/ with good results. It supports sections. Source: over 3 years ago
  • Problem with accessing glorious.helpdocs.io
    I have tried my glorious account email, pass to log in, but it failed. Also created a helpdocs.io account, which I tried to use to log in, but it fails on this page. Source: almost 5 years ago

Tracking Malcolm App since Mar 2024.

Alternatives to HelpDocs and Malcolm App

When comparing HelpDocs and Malcolm App, you can also consider the following products.

Loading...