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HelpDesk VS ManageEngine Patch Manager Plus

Compare HelpDesk VS ManageEngine Patch Manager Plus and see what are their differences

HelpDesk

The easiest help desk system for a team like yours.

HelpDesk Landing page
Rating
0 reviews
Pricing
Paid Free trial $4 / Monthly (per agent)
Alternatives Is it good?
ManageEngine Patch Manager Plus

Patch Manager Plus, an all-round patching solution, offers automated patch deployment for Windows, macOS, and Linux endpoints, plus patching support for 350+ third-party applications You can use it to patch computers within LAN and WAN.

ManageEngine Patch Manager Plus Landing page
Rating
0 reviews
Pricing
Paid Free trial $245 / Annually (50 computers and single user license)
Alternatives Is it good?
SetMe
Remote support software that just works. Securely access attended or unattended computers from anywhere. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, HelpDesk seems to be more popular. It has been mentioned 3 times since March 2021.

social mentions
3 vs 0
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 100

Base details

Website, pricing, platforms and company facts side by side.

HelpDesk
ManageEngine Patch Manager Plus
Website helpdesk.com manageengine.com
Pricing
Paid Free trial $4 / Monthly (per agent) Official pricing
Paid Free trial $245 / Annually (50 computers and single user license) Official pricing
Platforms —
Android iOS Cross Platform Windows Mac OSX Linux +3
Company Startup from the United States —
Listed in
Help Desk Help Desk And Ticketing Ticketing System Customer Support Customer Service +2
Patch Management IT Asset Management Cyber Security Network Security Third-party Patch Management +2

About HelpDesk and ManageEngine Patch Manager Plus

In their own words, as submitted to SaaSHub.

HelpDesk
ManageEngine Patch Manager Plus

HelpDesk is the easy-to-use online ticketing system that simplifies team workflows and scales seamlessly to meet the needs of any business, from small startups to large corporations. It's designed to enhance internal collaboration significantly, allowing team members to manage, assign, and...

Read more about HelpDesk

Patch Manager Plus is an all round solution for your enterprise that enables you to manage and distribute patches to endpoints across the IT network. These endpoints consist of laptops, servers and workstations. Regularly updating applications across these systems, heightens the over all security...

Read more about ManageEngine Patch Manager Plus

Features and specs

What each product offers, as listed by its team.

HelpDesk 6 features
ManageEngine Patch Manager Plus 6 features
  • Integrations
    Zapier, LiveChat and more
  • Collaboration Tool
    Private notes, Multiple mailboxes
  • Ticket management
    Tags, Configurable views
  • Automation
    Automated assignment, Canned responses
  • Analytics and Reporting
    Ticket satisfaction and more
  • Personalize your app
    Custom domain
  • Automate patch management
  • Cross-platform support
  • Third party applications patching
  • Flexible deployment policies
  • Test & approve patches
  • Windows 10 feature update deployment

Analysis

An editorial look at what each product does well and who it suits.

HelpDesk
ManageEngine Patch Manager Plus

Overall verdict

  • Overall, HelpDesk is a solid choice for businesses looking to streamline their customer support processes. Its features are sufficiently robust for small to medium-sized businesses and can be tailored to specific organizational needs.

Why this product is good

  • HelpDesk (helpdesk.com) is considered a good customer support tool for several reasons. It offers a user-friendly interface with easy ticket management, automation features, and integrations with various platforms. It allows support teams to efficiently handle customer inquiries and improve response times. Furthermore, it provides comprehensive reporting tools to help analyze and optimize customer service operations.

Recommended for

    HelpDesk is recommended for small to medium-sized enterprises (SMEs) that need a reliable and intuitive platform to manage customer queries. It's particularly beneficial for companies that prioritize integration capabilities and seek to improve their customer support efficiency without implementing overly complex systems.

Overall verdict

  • ManageEngine Patch Manager Plus is a robust and effective solution for organizations seeking to improve their patch management processes. Its comprehensive feature set, combined with ease of use and reliable performance, makes it a strong choice for businesses of all sizes.

Why this product is good

  • ManageEngine Patch Manager Plus is well-regarded for its user-friendly interface, extensive patch management capabilities, and automation features. It supports a wide range of operating systems and third-party applications, making it a versatile solution for various IT environments. Users appreciate its ability to streamline the patching process, reduce vulnerabilities, and ensure compliance with security standards.

Recommended for

    This solution is recommended for IT administrators and organizations that require a reliable way to manage the patching of multiple systems and applications, especially those with diverse IT environments or limited resources to dedicate to manual patch management. It’s particularly suitable for medium to large enterprises looking to enhance their security posture and compliance efforts.

Videos

Walkthroughs and reviews on video.

HelpDesk 2 videos + Add
ManageEngine Patch Manager Plus 1 video + Add

5 Best Helpdesk Software - The Best Help-Desk Software Reviews

More videos

  • Review - FRESHDESK (HELPDESK) 2021 REVIEW

Patch management free training

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
HelpDesk
ManageEngine Patch Manager Plus
100% 100%
Customer Support
0% 0%
0% 0%
Patch Management
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Monitoring Tools
100% 100%

User comments

Share your experience with using HelpDesk and ManageEngine Patch Manager Plus. For example, how are they different and which one is better?

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Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

HelpDesk 3 mentions
ManageEngine Patch Manager Plus 0 mentions
  • Help desk with ticketing functionality
    I'm thinking something like helpdesk.com. Source: about 3 years ago
  • Is this a scam? I don’t have prime and I checked all my banking accounts.
    They like to put amazon in there somewhere, but alwways look for the last dot (.) whatever is after it is the root and then go left from there. So prime.amazon.helpdesk.com, as an example makes it look like a amazon website, but... Source: over 4 years ago
  • Feshdesk Support Domain Configuration in AWS
    Hello fellow guru's. I'm currently working on configuring Freshdesk to point to a root domain in AWS Route 53. However, their configuration documents and support (who are horrible by the way), don't seem to indicate if its possible. For... Source: over 5 years ago

Tracking ManageEngine Patch Manager Plus since Mar 2021.

Alternatives to HelpDesk and ManageEngine Patch Manager Plus

When comparing HelpDesk and ManageEngine Patch Manager Plus, you can also consider the following products.

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