Freshdesk
Zendesk
Intercom
LiveAgent
HelpScout
Zoho Desk
Salesforce Service Cloud
Front
ManageEngine Patch Manager Plus
SolarWinds Patch Manager
WSUS Offline Update
WHDownloader
Batchpatch
AutoPatcher
Microsoft Update Catalog
PDQ Deploy
Patch Manager Plus is an all round solution for your enterprise that enables you to manage and distribute patches to endpoints across the IT network. These endpoints consist of laptops, servers and workstations. Regularly updating applications across these systems, heightens the over all security posture of your enterprise.
Patch Manager Plus supports cross-platform patching with an expanding repository of patches for over 750 applications including third-party applications like Adobe, Java and Google Chrome. This security program lets you set up automated patch deployment workflows to take the bulk of everyday IT management tasks off your shoulder.
The Test & Approve feature enables you to test out patches prior to deployment, to make certain their source and proper function. This is to ensure crucial systems in your production environment do not face the risk of downtime as a result of a misbehaving patch.
Furthermore, the flexible deployment policies lets you tailor the patch management cycle around the specific needs of your enterprise. Patch Manager Plus is currently available as an on-premise solution, and Cloud-based solution. This security solution has a completely free edition that is fully functional and supports management of up to 20 computers and 5 servers. The paid editions for this product are called Professional and Enterprise editions and support a 30-day free trial. Download the free trial today!
Freshdesk ManageEngine Patch Manager PlusNo features have been listed yet.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
SolarWinds Patch Manager - SolarWinds Patch Manager is an intuitive patch management software for quickly addressing software vulnerabilities.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
WSUS Offline Update - Using "WSUS Offline Update" (formerly known as "ct offline update" or "DIY...
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
WHDownloader - A lightweight and easy to use Downloader which allows you to find and apply the latest Microsoft Windows updates....