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Gravity Forms VS UserVoice

Compare Gravity Forms VS UserVoice and see what are their differences

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SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI sponsored
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Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

Gravity Forms logo Gravity Forms

Gravity Forms is one of the best and easiest contact form plugins to create modern forms for websites powered by widely-used WordPress.

UserVoice logo UserVoice

UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.
  • Gravity Forms Landing page
    Landing page //
    2023-04-12
  • UserVoice Landing page
    Landing page //
    2023-10-14

Gravity Forms features and specs

  • User-Friendly Interface
    Gravity Forms offers an intuitive drag-and-drop form builder that makes it easy for users to create complex forms without any coding knowledge.
  • Extensive Integrations
    The platform integrates with a wide range of third-party services such as CRM systems, email marketing tools, and payment gateways, providing a seamless workflow for businesses.
  • Customizability
    Gravity Forms provides a high level of customization options, allowing users to tailor forms to meet specific needs through add-ons and custom CSS.
  • Conditional Logic
    This feature allows you to create dynamic forms that can change based on user input, improving user experience and ensuring data relevance.
  • Strong Support and Community
    Gravity Forms offers robust customer support, along with a comprehensive knowledge base and an active user community for additional assistance.
  • Security Features
    The platform includes built-in security features such as reCAPTCHA, spam protection, and data encryption to keep user data safe.

Possible disadvantages of Gravity Forms

  • Pricing
    Gravity Forms is a premium plugin with a relatively high cost, especially for higher-tier plans, which may not be suitable for small businesses or individual users on a tight budget.
  • Limited Free Features
    Unlike some of its competitors, Gravity Forms does not offer a free version, limiting access to only those who are willing to pay for the service.
  • Learning Curve
    While the interface is user-friendly, the plethora of features and customization options can present a learning curve for new users.
  • Site Performance
    Extensive use of Gravity Forms with multiple add-ons can potentially slow down website performance, particularly on shared hosting environments.
  • Updates and Maintenance
    Regular updates are necessary to maintain form functionality and security, which can be time-consuming for users who do not have a dedicated IT team.

UserVoice features and specs

  • User Feedback Gathering
    UserVoice allows businesses to collect feedback directly from users, helping to prioritize product improvements based on actual user needs.
  • Customization
    The platform is highly customizable, which allows organizations to tailor it to their specific needs and branding requirements.
  • Integration with Other Tools
    UserVoice integrates with other popular tools like Slack, Jira, and Salesforce, making it easier to consolidate feedback and manage workflows.
  • Analytics and Reporting
    Robust analytics and reporting tools provide actionable insights into user feedback trends and sentiment.
  • User Engagement
    Features like voting and commenting encourage user participation and create a sense of community.
  • Scalability
    The platform can scale to accommodate organizations of various sizes, from startups to large enterprises.

Possible disadvantages of UserVoice

  • Pricing
    UserVoice can be expensive for small businesses or startups, making it less accessible for organizations with limited budgets.
  • Learning Curve
    There can be a steep learning curve for new users, which might require additional training and onboarding.
  • Limited Customization at Lower Tiers
    While the platform is customizable, lower-tier plans offer limited customization options compared to higher-tier plans.
  • Complexity
    Advanced features and integrations can add complexity, which may require dedicated staff for proper management.
  • Response Time
    Some users have reported slower response times from customer support, which can be frustrating during critical issues.
  • Feature Clutter
    The abundance of features can sometimes feel overwhelming, making navigation and usage less intuitive for some users.

Analysis of UserVoice

Overall verdict

  • UserVoice is a good solution for businesses looking to systematically incorporate customer feedback into their product development process. It is particularly beneficial for organizations seeking to improve customer engagement and make data-driven decisions.

Why this product is good

  • UserVoice is a popular platform for gathering and managing customer feedback. It provides tools for users to submit, vote, and discuss ideas, which can help companies prioritize product development based on customer demand. The platform is praised for its ease of use, integration capabilities with other tools, and its robust reporting features, which allow businesses to track feedback trends and measure customer satisfaction effectively.

Recommended for

    UserVoice is recommended for medium to large-sized businesses, product managers, customer experience teams, and any organization looking to foster a more interactive relationship with their customer base to drive product improvements. It suits industries where customer feedback is a critical component of growth and innovation, such as technology, software development, and digital services.

Gravity Forms videos

+ Add

Gravity Forms WordPress Form Plugin Review

More videos:

  • Tutorial - Gravity Forms Tutorial 2020 | Create a simple, advanced or crazy WordPress form! | WPress Doctor
  • Review - Gravity Forms Review

UserVoice videos

+ Add

UserVoice Review

More videos:

  • Tutorial - How to Use Customer Feedback on Your Product by UserVoice CEO
  • Review - UserVoice

Category Popularity

0-100% (relative to Gravity Forms and UserVoice)

Gravity Forms

UserVoice

Surveys
100 100%
Surveys
0% 0
Customer Feedback
0 0%
Customer Feedback
100% 100
Form Builder
100 100%
Form Builder
0% 0
User Feedback
0 0%
User Feedback
100% 100

User comments

Share your experience with using Gravity Forms and UserVoice. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Gravity Forms and UserVoice

Gravity Forms Reviews

27 Best Typeform Alternatives In 2022 (Free & Paid)
Gravity Forms is one of the most advanced Typeform alternatives for WordPress. It's a plugin that allows you to go beyond the basics and create quizzes, surveys, payment forms, and landing pages for your business.
Source: marketsplash.com

UserVoice Reviews

10 Best Canny Alternatives and Competitors in 2025
UserVoice is a Canny.io alternative that dives deeper into customer feedback. While Canny offers feedback based on upvoting, UserVoice goes further by collecting feedback from multiple avenues including email, questionnaires, chat, and automated feedback forms. Use this tool to leverage user feedback and build more innovative products. โš’๏ธ
Source: clickup.com
17 Best Canny Alternatives in 2024
UserVoice is a customer feedback management tool that helps you collect, organize and prioritize all of your feedback in one place. UserVoice is the most complete and most popular tool for collecting feedback from your users and employees. It is also one of the few tools that can handle both internal (employee) feedback and external customer feedback.
Source: supahub.com
30+ Customer Feedback Tools comparison
For optimal user experience, your customer should not sense they are leaving your website and using another platform for feedback. The look and feel of the feedback platform must be customizable to match your design. Create and organize pages with custom content with UserVoice and ClearFlask.
Source: clearflask.com
HOW TO: Set Up a Q&A Website in Minutes โ€“ the Best Options Reviewed & Compared
UserVoice is very much like GetSatisfaction with some similar aspects and several differences. UV allows your users to ask questions, suggest, vote, and comment all for feedback from you. The user experience is simplistic in its own way, offers quick accessibility, and delivers results. UserVoice aims to solve the problem of disconnection and miscommunication between you and...
Source: ecommerce-platforms.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Customers can send in new public ideas or private messages, and your team can answer them all from one combined dashboard. There's even integrations with internet phone systems, CRMs, social networks and more to get as many of your support requests in one place as possible. UserVoice watches everything going on and combines it with your public feature requests to build a...
Source: zapier.com

Social recommendations and mentions

Based on our record, UserVoice seems to be more popular. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Gravity Forms mentions (0)

We have not tracked any mentions of Gravity Forms yet. Tracking of Gravity Forms recommendations started around Mar 2021.

UserVoice mentions (8)

  • YARWL (Yet Another Remarkable Wishlist)
    I have sent them some user stories, complete with storyboard images. I am not a beta participant though. I suggested that it would be helpful if they rolled out something like UserVoice's Feedback Manager, so there is transparency to what's in the request queue and where we users can formally vote on the value of a given feature suggestion. Source: over 3 years ago
  • Ask HN: Could you please share which SaaS you are using for your SaaS?
    - Collecting customer's feature requests: This is a tough one, I am using https://uservoice.com/ but I don't like it that much. I am searching for a self-hosted alternative to https://canny.io/. - Source: Hacker News / over 4 years ago
  • "Help us to improve your reMarkable experience"
    I think that RM should consider a solution such as UserVoice which will let the user community vote on what critical bug fixes or new features we feel are most important. Not only can a user upvote a feature request or critical fix, but they can also add comments to help substantiate their vote. Source: over 4 years ago
  • How We Use Internal Hackathons to Create New Product Features
    Six months later, UserVoice wanted to sign in with Courier and mentioned we lacked some functionalities they wanted. Specifically, they wanted to put two blocks next to each other in the notification designer. So, the sales and product team reached out to me, and I went, โ€œOh yeah, I hacked that together; it was cool but with a few bugs.โ€. - Source: dev.to / over 4 years ago
  • Move features requests from Reddit?
    Would having a proper Customer Feedback platform using something like Canny or UserVoice be useful? Source: almost 5 years ago
View more

What are some alternatives?

When comparing Gravity Forms and UserVoice, you can also consider the following products

Wufoo - Wufoo's HTML form builder helps you create online web forms. Use our web form creator to power your contact forms, online surveys, and event registrations.

Canny.io - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Formstack - Use our drag and drop online form builder for surveys, registrations, payment collections, lead generation and more. Our online forms offer robust features and 50+ integrations that allow you to automate workflows, capture leads & more.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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