FusionAuth Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

FusionAuth mentions (29)

• Top 6 Open Source Identity and Access Management (IAM) Solutions For Enterprises

  FusionAuth is one of the most decorated and successful open-source IAM solutions. It has been downloaded by more than 10 million customers and hosts over 1 million digital identities. - Source: dev.to / 4 months ago

• Evolutive and robust password hashing using PBKDF2 in .NET

  Ideally, I would recommend not handling and storing passwords yourself. It is preferable to use an identity provider (IdP), such as Azure AD B2C, Auth0, or FusionAuth. These systems are designed to manage your users' identity (including their passwords) so you don't have to. You could also use Single Sign-On with cloud providers. - Source: dev.to / 6 months ago

• Ask HN: Who is hiring? (August 2023)

  FusionAuth | Senior Java Engineer, Senior TechOps Engineer, Senior Support Engineer | Full-time | Denver CO, USA | https://fusionauth.io FusionAuth is the authentication and authorization platform built for devs, by devs. Our software solves the problem of integrating essential user security without adding risk or distracting from the primary application. Ya know, the one with the features your users want to pay... - Source: Hacker News / 10 months ago

• SSO yet again - Authentik / Authelia / FusionAuth / Teleport / etc.

  But I rarely see a comprehensive comparison that is current for any of them. And then there are others out there like Teleport and FusionAuth. Source: about 1 year ago

• What Developers Need to Know About JWTs

  This article is based upon a presentation from Dan Moore of FusionAuth. - Source: dev.to / about 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago