Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Keycloak Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Keycloak mentions (4)

• Beyond the login page

  Most of the time nowadays, I prefer offloading this to an identity provider, using OpenID Connect or soon Federated Credential Management (FedCM), even if that means shipping an identity provider as part of the deliverables (I generally go with Keycloak, with keycloak-config-cli to provision its configuration). I'm obviously biased though as I work in IT services, developping software mainly for... - Source: dev.to / 6 months ago

• Okta Says Hackers Stole Data for All Customer Support Users

  Yet another breach of Okta... Why are companies not running something like keycloak [1] themselves? Are administrative/maintenance costs too high or is it plausible deniability? [1] https://keycloak.org. - Source: Hacker News / 6 months ago

• I built a ready-to-use auth server with TypeScript and Express.js

  I'd stick with a solution like https://keycloak.org in that instance. Source: about 1 year ago

• Authelia is an open-source authentication/authorization server with 2FA/SSO

  A few more projects in this space: - Keycloak (you won't get fired for picking this)[0] - CloudFoundry's UAA[1] - Gluu [2] - Keratin [3] - OpenUnison [4] - Dex[5] - Netlify's GoTrue[6] All of these solutions are a bit different but here are some of the axes: - Whether or not they function as an OAuth provider - Whether they're centered around application-user-login (email + password) or application auth (OAuth) or... - Source: Hacker News / about 3 years ago