Freshdesk VS Okta

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Okta Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Okta mentions (6)

• How to use PassportJS for authentication in NodeJS

  The majority of the codebases I've worked on over the years have always favoured using JSON web-tokens (JWT) or Authentication-as-a-Service platforms (Auth0, Okta etc) for authentication logic. These are indeed excellent choices! however, on smaller projects I find these to always seem to be overkill. Recently I started working on a chrome extension that performs social sign-in using twitter OAuth API and... - Source: dev.to / over 1 year ago

• Millennials, what confuses you about Gen Z?

  This happened to me three days ago! A new employee had trouble logging into our intranet, which is at OurCompanyName.okta.com. He was going to okta.com. Source: over 1 year ago

• Access Control System (ACS) Architecture

  Maybe go to okta.com , they have some cool solutions, might give you some ideas. Source: over 2 years ago

• GameStop knows. DRS 💜

  Okta.com is being used by gamestop to power the login to the creator platform. their favicon is a dark blue circle. Source: over 2 years ago

• Login with email is now shown as an option?

  The email field is used for domains which have set up Okta, Onelogin, or other specialized identity providers. The login page has to redirect you not just to a single okta.com/onelogin.com/etc authenticator as it does with Google/Microsoft/GitHub, but to the specific OAuth endpoint set up for the specific domain. So it needs to know what domain you're trying to authenticate against so it can redirect you to the... Source: over 2 years ago