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Freshdesk VS teamdeck

Compare Freshdesk VS teamdeck and see what are their differences

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  3. » Reviews
  4. » Alternatives

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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teamdeck logo teamdeck

Teamdeck is a SaaS resource management tool with resource scheduling, leave management, time tracking and timesheet, and customizable reports features. Selected by Hill-Knowlton, Stormind Games, Wunderman Thompson. $3.60/per member.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • teamdeck Landing page
    Landing page //
    2023-10-18

Teamdeck is a web-based, integrated resource scheduling, time tracking, and leave management tool with customizable reporting. In many companies, our tool replaced Resource Guru, Mavenlink, Monday.com. It is an essential tool for managing resources and monitoring time spent on tasks and projects. In general, using just spreadsheets to manage bookings and schedules can be dangerous. Not being able to track time or using multiple, separate time tracking tool will not give a clear picture of the whole either. In fact, development teams lose an estimated $18,000 plus every year when they do not correctly and accurately track their time.

Freshdesk features and specs

No features have been listed yet.

teamdeck features and specs

  • Resource Planning: Yes
  • Time Tracking: Yes
  • Availability Management: Yes
  • Leave Management: Yes
  • Integrations: SageHR, Podio, Slack, Zapier
  • RESTful API: Yes

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

teamdeck videos

+ Add

Manage your team’s work with Teamdeck

More videos:

  • Demo - How to make the most out of TEAMDECK DEMO ORGANIZATION?
  • Tutorial - How to manage resources with Teamdeck?

Category Popularity

0-100% (relative to Freshdesk and teamdeck)

Freshdesk

teamdeck

Customer Support
100 100%
Customer Support
0% 0
Project Management
0 0%
Project Management
100% 100
Help Desk
100 100%
Help Desk
0% 0
Time Tracking
0 0%
Time Tracking
100% 100

User comments

Share your experience with using Freshdesk and teamdeck. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and teamdeck

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Freshdesk is another leading customer service software provider with robust features such as omnichannel service, shared inbox, and chatbots. Launched in 2010, Freshdesk now has more than 50,000 customers, including 7-Eleven, The University of Sydney, and Bridgestone.
Source: krisp.ai
10 Best Call Center Software (December 2022)
Freshdesk’s Contact Center (formerly known as Freshcaller) is built especially for smaller businesses, and it shows in its pricing structure but also in its limitations. To be fair, Freshdesk offers a lot of features even in its low-tier plans. We focused on Freshdesk Omnichannel plans, and the lowest tier gives you all the features in the basic Growth plan, such as voice...
Source: www.forbes.com
Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.
Source: www.itbusinessedge.com

teamdeck Reviews

21 Time Tracking Tools To Manage Your Workday
Within the platform. Teamdeck offers team scheduling, workload management, time tracking, timesheets, project planning, availability management, and a few other features. Thanks to Teamdeck you can assign people to projects on a calendar and define their hourly schedule based on their availability, job position, skills, and your own defined attributes (ie. seniority).
Source: hive.com
50 Best Project Management Tools for 2019
Teamdeck offers a complete solution for companies to deliver projects faster. It is an essential pm software for managing resources and monitoring time spent on tasks and projects. With Teamdeck you can book your employees on different projects and create accurate timesheets with one-click time tracking.
Source: www.proofhub.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be a lot more popular than teamdeck. While we know about 12 links to Freshdesk, we've tracked only 1 mention of teamdeck. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

teamdeck mentions (1)

  • Looking for a Uk Lead Developer/tech Co-Founder
    Also a quick Google of "team decks" showed this. Source: almost 3 years ago

What are some alternatives?

When comparing Freshdesk and teamdeck, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Hub Planner - Transparent Resource Scheduling, Timesheets, Vacation, Resource Requesting, Project Management & powerful Reports in an agile designed, feasible & intuitive software for simple planning

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Runn - Runn is a real-time resource management platform with integrated time tracking and forecasting. Intuitively plan projects and schedule resources across the short and long term.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Saviom - Saviom develops and provides Resource & Workforce Management software that help firms to improve resource allocation & staff utilization.

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